Hockhua Tonic at Lot One brings Singapore''s most trusted Traditional Chinese Medicine (TCM) heritage to the heart of Choa Chu Kang. Since 1989, this renowned retail chain has specialized in premium TCM products, health supplements, and traditional tonics, making quality wellness accessible to families across Singapore. Located within Lot One''s convenient shopping environment, Hockhua Tonic offers the community a comprehensive selection of time-tested remedies and modern health solutions in one trusted location.
The extensive product range includes premium ginseng varieties, bird''s nest products, and seafood delicacies such as abalones and dry scallops, all carefully sourced and graded to ensure the highest quality. Hockhua''s elite TCM team researches and develops supplements manufactured in Singapore under Good Manufacturing Practice (GMP) certification, including Cordyceps supplements, Wild Yunzhi essence capsules, and various herbal tonics. Traditional Chinese herbs imported from provinces across China undergo stringent screening processes, guaranteeing authentic, effective products for customers seeking natural wellness solutions.
Visit Hockhua Tonic at Lot One to discover how traditional wisdom meets modern quality standards in pursuit of optimal health. The knowledgeable staff can guide customers through their comprehensive selection of TCM products, supplements, and wellness solutions, ensuring each purchase supports individual health goals. Whether seeking preventive care, specific health support, or traditional remedies, Hockhua Tonic''s Lot One location provides convenient access to Singapore''s most complete range of Traditional Chinese Medicine and health supplements.
I was waiting at the counter looking to buy some bottles of herbal tea when one of your staff, Choong Ye Ling, saw me waiting for her to place my order. Instead of stopping her errands, she continued packing the bottles while I waited patiently. I chose to not interrupt and gave her time as I wasn’t in a rush (and it looked like she’s almost done with packing). After she had finish packing the bottles from the crate, she looked up at me, extremely frustrated and perturbed with a deep frown, as if someone had offended or wronged her, and stared at me. No “hi”, “no what do you need”, nothing. I told her I needed some chrysanthemum tea and she curtly blurted “三块半”, to which I passed her a $50 note (had no spare cash on me). She then proceeded to say, in a displeased and annoyed manner “有小张的吗”, which I did not and went on to pay in store. 8 words in a transaction less than 5 minutes, you’ve managed to ruin the relative satisfactory service previous aunties (before you took over) managed to keep up. I’m sorry if you had a bad day, or had a bad customer, or are bitter about life, but please do not project your ill-mannerism to customers who have done nothing to offend you. I am not even asking you to treat a bypassing customer like a king or queen but please have basic decency and respect for others - we do not owe you a living. If this is the standard of service you think is acceptable, you ought to do much self-reflection. Terrible experience.
Adam Levine
Purchase the jelly . Tasted like it's been the fridge for weeks? Insane please don't sell this kind of thing to to your customer
Jess Ho
I went to your outlet just now to purchase Ling yang for my daughter just now as she has very bad sore throat. One gentle man in front of me also bought Ling yang for his family member with sore throat due to covid. So I asked the lady whom serviced us what is the powder she added into the Ling yang cos my daughter can’t take Chinese herds. The lady just answered me if your daughter can’t take Chinese medicine why are you coming to a 中药店？
Andy
bought 3 guiling gao, ask me want sugar syrup, I said yes.
generally don't like sugared stuff but guiling gao fairly bitter, best consumed with some sugar.
went home all no sugar syrup.
staff was mumbling to himself and my hands were full, I thought fairly straightforward just take and go, oh well.
do check before you leave disappointed!
Hong wei CHONG
The service is terrible. I stood for 5 minutes waiting to buy herbal tea but no one served me.
Jesslyn Yap
When buying herbal tea, customers don’t even ask if they don’t want to refrigerate it.
Just put it in a paper bag
On the way back, I discovered that it was not at room temperature and had to be cooled down before drinking.
🤦🏼♀️
Jocelyn Yap
When buying herbal tea, I didn't even think to ask if it needed refrigeration. They just put it in a paper bag. On the way back, I discovered it was not meant to be kept at room temperature and needed to be chilled before drinking. 🤦🏼♀️
Hong Wee CHONG
The service is terrible. I stood for 5 minutes waiting to buy herbal tea, but no one served me.
Andi
I bought 3 guiling gao. I was asked if I wanted sugar syrup, and I said yes.
Generally, I don't like sugared stuff, but guiling gao is fairly bitter and best consumed with some sugar.
When I got home, I found all were missing the sugar syrup.
The staff was mumbling to himself, and my hands were full. I thought it would be fairly straightforward to just take and go. Oh well.
Do check before you leave disappointed!
Jess Koh
I went to your outlet just now to purchase Ling yang for my daughter as she has a very bad sore throat. One gentleman in front of me also bought Ling yang for his family member who had a sore throat due to COVID. So I asked the lady who served us what the powder was that she added into the Ling yang because my daughter can’t take Chinese herbs. The lady just answered me, "If your daughter can’t take Chinese medicine, why are you coming to a 中药店?"
Adam Lee
I purchased the jelly. It tasted like it had been in the fridge for weeks. Insane! Please don't sell this kind of thing to your customer.
Esther
I was waiting at the counter, looking to buy some bottles of herbal tea, when one of your staff, Choong Ye Ling, saw me waiting. Instead of pausing her work, she continued packing the bottles while I waited patiently. I chose not to interrupt and gave her time, as I wasn’t in a rush (and it looked like she was almost done with packing). After she had finished packing the bottles from the crate, she looked up at me, extremely frustrated and perturbed, her face set in a deep frown, as if someone had offended or wronged her, and stared at me. No "hi," no "what do you need" — nothing. I told her I needed some chrysanthemum tea, and she curtly blurted “三块半”, to which I passed her a $50 note (I had no spare cash on me). She then proceeded to say, in a displeased and annoyed manner, “有小张的吗”, which I did not have, and proceeded to pay in store. With just 8 words in a transaction lasting less than 5 minutes, you managed to ruin the relatively satisfactory service previous aunties (before you took over) had managed to maintain. I’m sorry if you had a bad day, or had a bad customer, or are bitter about life, but please do not project your ill manners onto customers who have done nothing to offend you. I am not even asking you to treat a passing customer like a king or queen, but please have basic decency and respect for others — we do not owe you a living. If this is the standard of service you think is acceptable, you ought to do some serious self-reflection. Terrible experience.
Positive Reviews
Lee Ah soy
The service was excellent
Imzky M
Dropped by to check if they have some remedies that I was looking for. However, found some supplements for myself. Mr Peter Chai came to attend. He was friendly, patient and helpful. Gave me complimentary Vitamin C. 🤗
Would have gone here straight instead of Guardian Pharmacy. Even the "Sales Girl" at G.P had no idea what "vertigo" means. 😭🤦🏻♂️
Next time i just come back here. Places like Watson, Unity etc are pretty much over priced and contain lower percentage of ingredients. 💸💸💸
jacqueline chiang
I supported HockHua lot1 frequently but is my first time met Peh Chun Hong, who is professional, knowledgeable, patience and polite; he explains on items I wish to buy with illustration of examples that is layman n easy to understand.
Wow, I really impressed by him and wish to learn more from him as I visit the outlet again. Hope the management do not transfer him to other outlet🙏🏼
Pls do keep the good talent you have at lot1, appreciate loads🙏🏼
Thank you Mr Peh👍🏻👍🏻👍🏻👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
David Fhu
Decent herb shop that you can find what you need under one roof. If you plan to visit it from time to time, recommend to get a membership from them to stretch your dollar.
Lee Ah Swee
The service was excellent.
David Foo
Decent herb shop where you can find what you need under one roof. If you plan to visit it from time to time, I recommend getting a membership from them to stretch your dollar.
Jocelyn Chang
I frequent HockHua Lot 1, but it was my first time meeting Peh Chun Hong, who is professional, knowledgeable, patient, and polite; he explained the items I wished to buy with illustrative examples that were layman and easy to understand.
Wow, I was really impressed by him and wish to learn more from him when I visit the outlet again. I hope the management does not transfer him to other outlets 🙏🏼
Please do keep the good talent you have at Lot 1. I appreciate it loads 🙏🏼
Thank you, Mr. Peh! 👍🏻👍🏻👍🏻👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
Imran Zaki M.
I dropped by to check if they had some remedies I was looking for. However, I found some supplements for myself. Mr. Peter Chai helped me. He was friendly, patient, and helpful. He even gave me complimentary Vitamin C. 🤗
I would have gone here straight instead of Guardian Pharmacy. Even the "Sales Girl" at G.P had no idea what "vertigo" meant. 😭🤦🏻♂️
Next time, I'll just come back here. Places like Watson, Unity, etc., are pretty much overpriced and contain a lower percentage of ingredients. 💸💸💸
