Reviews for Jean Yip Hairdressing and Beauty Lot One Mall

Dick Salvador

August 18, 2025

1

My wife went for her facial treatment a few days ago and was forced to buy a package, even though she didn't want to commit to any. This pressure came from the consultant manager there, Adel (or someone with a similar name), along with another person wearing glasses. They looked professional, but engaged in hard selling after she had finished her facial treatment. Doesn't your company have enough money already, resorting to hard selling like this? Don't force people to buy anything if they've already said they don't want to. Adel and the woman in glasses, come to your senses! Stop hard selling. You have kids to feed, and so do we!

Minnie Ho

August 18, 2025

5

Jessie Foong, the hairdresser at the Lot One outlet, provides excellent hairdressing services. She is very experienced and knows what I need. I have followed her for more than 20 years, from IMM outlet to Lot One. She personalizes hairstyling according to what I want, whether it's for job interviews or special occasions. I always got a job offer each time she styled my hair before a job interview. Big thanks to my hairdresser, Jessie, who has journeyed with me through the years!

Daphne Ng

August 18, 2025

1

While I appreciate the enthusiasm and effort your sales/consultants team puts into promoting facial products and packages, I found the approach to be quite pushy at times. After expressing my disinterest or saying "no," I felt an increased pressure to continue engaging in the sales conversation, which made me extremely uncomfortable. It felt as though I was walking into a lion's den, where I was backed into a corner rather than being guided through a discussion. I believe a more respectful and consultative approach would enhance the customer experience tremendously. Listening to customer needs and respecting their decisions, even when they are not ready to buy, could foster better relationships and potentially lead to future sales.

Cheng Kai Huang

August 18, 2025

5

I've been a customer for over 10 years, and continue to choose Kelvin at Jean Yip, Lot 1, for all my hair needs. His reliability and consistent skill are what I value most – I always leave feeling confident. Kelvin and the staff are consistently friendly and professional. Highly recommend.

Evelyn Neo

August 18, 2025

5

My hairdresser Kelvin Lee and his assistant Nicole have been doing my hair for a very long time. I love their personal service very much and strongly recommend them!