Skechers

Really bad experience over the past month at Sketchers. My girlfriend has a membership card which has points accumulated over many years. Recently Sketchers changed to an online system which is of course their freedom. The problem is this system does not work. When you try and log it, it automatically logs you out with a second. This was over a month ago. Since then she has tried to pm Skechers on Facebook and even replied to an email sent by Sketchers saying her points are expiring. Their replies were that they were not responsible for that. Please look for the correct person. They could not even connect that issue to the right person nor could they provide the contacts of the right person. So yesterday we went down to the outlet at Lot 1. And their staff could see the points on their system but could not do anything about it as the log in does not work. They could only refer to their customer service EMAIL. not even a contact number where they could assist. An EMAIL which means it would take even more time. Sensing it is beyond their level, I requested for a way to contact their management to let them know the issue. And their staff could only provide me with the SAME EMAIL. In my mind, I was wondering if Sketchers was starting to SCAM their clients. By offering reward points and then changing systems so these points cannot be used? And the worst thing, they are not in the least interested in their clients needs and the only method is to EMAIL them which they can just delete and hide behind. From a lifelong fan of Sketchers, they have managed to make me give up on them. Why would I even support a company which has no interest in their clients. If you are reading this, I would urge you to consider that point as well. I am grading a 1 star here as that is the minimum I can, if not, I would grade them -10000 stars. That is how disappointing the entire experience with Sketchers has been.

Bought my 1st skechers shoes n thought I can enjoy for its quality, but finally I m wrong. 1st day worn it, the glue part open out on both shoes. Bring back to the shop, and they told me need to bring back the boxes n they will send to headquarters. It might take around 2 week for the feedback. Really spoil my mood.

Went in the big store on Friday night because I saw the new arch fit walking shoes in black and white looks good. Ask for my usual size it was too big then change smaller. Somehow the front part was too tight. The salesperson was unhappy I didn't make purchase and mumbled between themselves their annoyance. It made me feel uncomfortable and I will not step in again.

All staff AT LOT1 outlet are not well trained. Very rude and talk bad infront of customer. Especially this Indian lady NATHIYAH SUBRAMANIAM. Service suck.

08/12/2024 18:20pm Sketchers open space infront Sketchers outlet Lot one A Chinese male staff so was so rude to me not even try on leg just touching 2 shoe push people to buy and being so Rude Word From his mouth was "HOW YOU WANT TO BUY ?!" I said wait I see see first then he said to me "DON'T TOUCH TOUCH LATER MY BOSS VERY ANGRY " Hello Sketchers Company please train your staff not to being rude to customer and hurting people feeling if u don't want people touch your item u don't sell your item . VERY DISSAPOINTED WITH THIS TYPE OF UNPROFESSIONAL STAFF

8/6 buy at choa chu kang 9/6 one day like this already serious ah？

This is a rather belated review for an experience my family member encountered in around end Aug 2024. After making a purchase and before leaving the store, my family member spotted a promotion displayed at the store entrance that mentioned that a free pair of sandals will be given for above purchase of $150. Since the purchase made was above $150, my family member questioned why we were not entitled to the promotion. The staff appeared to be rather upset and informed that we can choose from a certain range only, and most shocking part is they claimed we have to pay wave again the same amount to process the free item and the amount to be refunded will be by cash in 3 days. Nothing sounds right - how would they provide the refund? It was not explained. My family member felt that it was strange and decided to leave and not get the free item as it required us to pay double of our purchase. Later one of the staff came to give the pair of sandals after my family member left the shop. What I want to say is that it seems very weird practice, makes me wonder what they would have done with the supposedly free sandals they accumulated. Perhaps the explanation was lost in translation. But neither of the staff apologised for missing out on the promotion and it appears they were even annoyed that the customer discovered there was a promotion.

Quite disappointed with the service, most of the shoes has run out of size. Wonder if the person did check on the stock availability. No wonder there's promotion of buy 2 get 1 free. Guess it's just to clear out old stocks and less fascinated shoes designs. May consider visiting other outlet or other shoes brands.

I've had a really bad experience over the past month with Skechers. My girlfriend has a membership card with points accumulated over many years. Recently, Skechers changed to an online system, which is, of course, their right. The problem is this system does not work. When you try to log in, it automatically logs you out within a second. This was over a month ago. Since then, she has tried to message Skechers on Facebook and even replied to an email sent by Skechers stating her points were expiring. Their replies were that they were not responsible for that, and to "please look for the correct person." They could not even connect her issue to the right person, nor could they provide contact information for the right person. So yesterday we went down to the outlet at Lot 1. Their staff could see the points on their system but could not do anything about it, as the login does not work. They could only refer us to their customer service email, not even a contact number where they could assist her. An email, which means it would take even more time. Sensing it was beyond their level, I requested a way to contact their management to let them know about the issue. Their staff could only provide me with the same email. In my mind, I was wondering if Skechers was starting to scam their clients by offering reward points and then changing systems so these points cannot be used? And the worst thing is, they are not in the least interested in their clients' needs, and the only method is to email them, which they can just delete and hide behind. As a lifelong fan of Skechers, they have managed to make me give up on them. Why would I even support a company that has no interest in its clients? If you are reading this, I would urge you to consider that point as well. I am giving them 1 star here, as that is the minimum I can; if I could, I would give them -10,000 stars. That is how disappointing the entire experience with Skechers has been.

I bought my first Skechers shoes and thought I could enjoy their quality, but I was wrong. The first day I wore them, the glued seams came undone on both shoes. I brought them back to the shop, and they told me I needed to bring back the boxes, and they would send them to headquarters. It might take around two weeks for a response. This really spoiled my mood.

I went into the big store on Friday night because I saw the new Arch Fit walking shoes in black and white. They looked good. I asked for my usual size, but it was too big. Then I tried a smaller size. Somehow, the front part was too tight. The salesperson was unhappy I didn't make a purchase and mumbled their annoyance. It made me feel uncomfortable, and I will not step foot in the store again.

All staff at the Lot 1 outlet are not well trained. They are very rude and talk badly in front of customers, especially an Indian lady, NATHIYAH SUBRAMANIAM. Service sucks.

August 12, 2024, 6:20 PM Location: Sketchers open space in front of the Sketchers outlet, Lot One A Chinese male staff member was incredibly rude to me. I wasn't even trying on shoes; I was just touching two pairs. He was pushy and incredibly rude. His exact words were: "HOW YOU WANT TO BUY?!" I replied, "Wait, let me just look first." Then he said: "DON'T TOUCH! MY BOSS WILL BE VERY ANGRY!" Hello Sketchers Company, please train your staff not to be rude to customers and hurt people's feelings. If you don't want people to touch your items, then don't sell them. VERY DISAPPOINTED WITH THIS TYPE OF UNPROFESSIONAL STAFF.

8/6, bought at Choa Chu Kang. 9/6, one day like this already? Seriously?

This is a rather belated review for an experience my family member encountered around late August 2024. After making a purchase and before leaving the store, my family member spotted a promotion displayed at the store entrance that mentioned a free pair of sandals would be given for purchases above $150. Since the purchase was above $150, my family member questioned why they were not entitled to the promotion. The staff appeared rather upset and informed that they could choose from a certain range only. The most shocking part was their claim that they had to pay the same amount again to process the free item, and the amount to be refunded would be by cash in three days. Nothing sounded right — how would they provide the refund? It was not explained. My family member felt that it was strange and decided to leave and not get the free item, as it required them to pay double their purchase. Later, one of the staff came to give the pair of sandals after my family member had already left the shop. What I want to say is that this seems like a very weird practice, and it makes me wonder what they would have done with the supposedly free sandals they accumulated. Perhaps the explanation was lost in translation. But neither of the staff apologized for missing the promotion, and it appeared they were even annoyed that the customer discovered there was a promotion.

Quite disappointed with the service. Most of the shoes were out of sizes. I wonder if the staff checked the stock availability. No wonder there's a 'buy 2 get 1 free' promotion. I guess it's just to clear out old stock and less appealing shoe designs. I may consider visiting another outlet or other shoe brands.