This place used to be amazing when it first opened, and the staff used to be friendly and obliging. Now there are new faces and the quality of food has dropped drastically! Bread are all extremely thin, and not even toasted properly. It wasn’t even hot at all and the butter was still solid, completely unmelted. The bread used was the last miserly slice of the loaf, and not even a complete slice. Soft buns were not even soft, and all the breads were nothing near what was shown in the menu! Very small portion sizes and very disappointing. The staff should also advise patrons who are alone not to take up an entire booth seat.
Jerene Chang
1
Very slow service. 3 ladies at the front counter - 1 cashier, 1 kopi maker and 1 toasting the bread. Every other other can see the 3 of them being confused to what's next that they should do.... and who is the order for. Hence alot time is wasted. An auntie custoner could not stand looking at their slow service even left the queue.
Sarah Lee
2
Went for take away coffee 130 pm on 29/12/24 black coffee not covered properly, furthermore, the male staff who made the beverages, was rude when I asked when I asked him where were the soft boiled eggs I ordered? He rudely held up the plastic bag, and said, ‘Here, here!” His voice as loud as the aunty who reluctantly calling out loud to the customers for those food she prepared were ready. Not a nice place for take away, I wouldn’t recommend to friends.
Nana Goh
1
Disappointed with Service at Fun Toast
I visited your Lot One outlet and requested otah toast without cheese, but the cashier told me it wasn’t possible as the toast was “pre-prepared.” When I asked if it was because the toast was frozen and not freshly made, she simply said “no” — without any further explanation or assistance.
Her dismissive tone and body language gave the impression that she was unhappy to be working, and she made no effort to help or clarify our request. We felt brushed off.
To make it worse, when we received the food (see attached photo), it was obvious that cheese could easily have been left out. This shows either poor training or just unwillingness to accommodate simple and reasonable requests.
We’re regular customers and this experience was very disappointing. I hope Fun Toast will seriously review staff training on both customer service and basic flexibility, especially when it comes to dietary preferences.
W W
1
Wa, horrible food. Would give it 0 stars if I could. Drinks diluted af.
Was leaving the shop when I heard the cashier lady raising her voice @ an elderly. Was there a need to raise your voice? Not everyone is tech-savy.
Kai Le
5
I enjoyed my ice yuan Yang c kosong with grass jelly so much! The coffee taste is one of the best among many other Fun Toast outlets! Another happy moment is that the people working here are friendly, polite, and nice.
Jeneral Senja
4
It was decent. The staff was nice and checked our vaccine status before we dined. The food was prepared promptly and was hot. It's conveniently located for most shoppers, being near an escalator. It serves a variety of breads and side dishes not commonly associated with a local bread shop. Overall, I had a good experience here and would definitely come back to eat with my family and friends.
Ken Pek
4
Ice Teh @ $2.70: It's very large, but I could finish it, and the taste is good. Seating capacity is limited but cosy.
Wong Wei
1
Horrible food. Would give it 0 stars if I could. Drinks were extremely diluted.
I was leaving the shop when I heard the cashier raising her voice at an elderly person. Was there a need to raise her voice? Not everyone is tech-savvy.
Stephanie Lim
1
The staff's attitude was super bad. She didn't bother to ask for my order and showed a displeased expression. I bought an ice kopi, and she didn't even pour it to the brim, leaving a good 1.5cm empty at the top. She had zero interest in serving. I would give 0 stars if possible.