10/10, not coming here again. I had better experiences at other TCMs. This one is just not it.
I booked my appointment, and they told me to sit down. I waited for half an hour, close to 45 minutes, before they called me in. They didn't apologize or say anything. When I lay down and had already taken off all my clothes, they were talking, laughing, and eating outside. Then the lady came in and said that she almost forgot that I was here (??) After the acupuncture, they continued to dilly-dally and talk.
I had sprained my neck badly, so why did the masseuse think it was a good idea to pull my hand so hard? I went to a better TCM at Yew Tee before, and I left the place completely pain-free. But after this one, my pain is still here. Worst. They don't care about punctuality, and their massage is so meh. They didn't even focus on my injured area.
Jessa Lee
4
Went for the promo, got the package as the acupuncture and massage provided were quite good. Found the Chinese meds too expensive. After going back, felt that the sessions were quite expensive, especially since the price was higher than at other places. The second time I went, the tuina by another masseuse wasn't good and didn't alleviate my pains at all.
Gillian
1
This is the worst TCM clinic I have ever visited. I pulled a muscle in my back and wanted a speedy recovery. I visited and told the doctor that I only wanted Tuina. First, I told the tuina master that I had pulled a muscle in my back, because I didn't hear the doctor inform her. She massaged, and then all of a sudden, swung my right hand hard twice. I felt even more pain after the swing, and she mentioned I would be okay after the session ended. However, after the tuina session ended, the left side of my hand felt very uncomfortable. My condition worsened the next morning, with my shoulder and back becoming very tense, and I couldn't raise my hand. I had to get an injection to relax the muscles. If I had known this, I would not have stepped into their clinic.
Tan Patricia
5
I had high BP. After coming here once, it went down considerably, and I felt so much better. Yes, I will be here for another 12 times. Unfortunately, TCM needs time and money to see effects. I am a grateful customer. Thanks to Ms. Vivien, the doctor, for her help.
Eason Soh
1
I had a bad experience during my first visit here. I had booked an appointment for a first trial, which included a consult, tuina massage, and acupuncture. They pushed me to do cupping without fully explaining that it would be an added cost or its effects. Following that, they pushed me to buy two kinds of medicines (an oil and a herbal powder to dilute in water for drinking) without clearly explaining their cost or effects. To my disbelief, I only found out at checkout that a $68 trial appointment ended up costing $238. They offered a whole load of justification as to why the treatment and medications they recommended were appropriate. I left the shop after paying, my brain overloaded with information, unsure if I was making the right decision.
I went back after giving it some thought, to express to the staff that I was not comfortable purchasing the medicine, and to ask if a refund was possible (as I had not opened it yet and was still very nearby the shop). They were not open to a refund at all. Instead, they continued giving reasons to justify why I should be using the medicine, and even offered to book a follow-up session and promoted their 24-session packages (suggesting I could use them for myself and my family). I declined, and left the shop, deciding not to return again.
While I would not criticize the actual carrying out of the tuina and acupuncture/cupping procedures, the way the staff indirectly force their customers into paying for other services or products does not seem very patient or empathetic. Rather than giving the customer time to think, they overload them with information, leading to confusion. Not knowing better, customers are more likely to accept subsequent promotions that the staff suggests.
My first experience at a TCM in my life was unforgiving, inflexible, and a mistake I regret.
Siying
1
I went for a tuina massage, but was asked to do cupping and acupuncture?! They also wanted to give powder medicine, saying it was better to take than just having a massage 🙃 Are you really concerned about your patient, or do you just see dollar signs in your eyes?!!
My hand felt so cold after the acupuncture, and my back felt even more uncomfortable. I didn't feel any release of pain from the treatment.
The day after treatment was even worse. Now I can't raise my hand over my head, nor turn my head normally, and even my back has become more painful 🙃
Please be kind; you are a doctor. Thank you.
Serena Low
5
Good Health TCM clinic uses holistic procedures such as herbal medications, diet, and cupping to balance my body to treat my health issues. Therefore, Good Health TCM is a reliable clinic to visit if you are looking for an alternative method of treating your ailments. The clinic also charges a reasonable fee for its services. I was attended by an extremely professional TCM specialist for some treatments. She was not only experienced in handling my medical needs but also provided excellent service. This is the best TCM clinic I have ever visited and will definitely visit again.
Good Health TCM clinic is conveniently located at One Lot Shopping Mall, Chao Chu Kang Ave 4!
Wallace Phua
1
Decided to try this TCM for my ankle injury. After treatment was done, staff tried to hard sell and exploit Personal Accident claims by pushing packages. The treatment was also so-so compared to other TCM clinics I went to before. Come at your own risk.
Grace HweeTing
5
This clinic is highly recommended for injuries or for maintaining overall body wellness. My husband and I have been going to them for our back pain issues, as well as my bloated stomach, for a few months, and we're recovering very well. Very thankful for our therapists Joanne and Xiao Zhao, Physician Zhang, and the helpful receptionist Ailing. 👍🫶😁
Julian Chua
5
Receptionist is welcoming, and the therapist's techniques are good. I always feel refreshed after a session.