Salesperson Seow Yi is quite patient and helpful. Good job.
WJ C
1
This is a rather belated review for an experience my family member encountered in around end Aug 2024. After making a purchase and before leaving the store, my family member spotted a promotion displayed at the store entrance that mentioned that a free pair of sandals will be given for above purchase of $150. Since the purchase made was above $150, my family member questioned why we were not entitled to the promotion. The staff appeared to be rather upset and informed that we can choose from a certain range only, and most shocking part is they claimed we have to pay wave again the same amount to process the free item and the amount to be refunded will be by cash in 3 days. Nothing sounds right - how would they provide the refund? It was not explained. My family member felt that it was strange and decided to leave and not get the free item as it required us to pay double of our purchase. Later one of the staff came to give the pair of sandals after my family member left the shop. What I want to say is that it seems very weird practice, makes me wonder what they would have done with the supposedly free sandals they accumulated. Perhaps the explanation was lost in translation. But neither of the staff apologised for missing out on the promotion and it appears they were even annoyed that the customer discovered there was a promotion.
Jmi soh
2
Quite disappointed with the service, most of the shoes has run out of size. Wonder if the person did check on the stock availability. No wonder there's promotion of buy 2 get 1 free. Guess it's just to clear out old stocks and less fascinated shoes designs. May consider visiting other outlet or other shoes brands.
Ms. Suchi Singapore
5
I visited Sketchers Lot 1 on Sunday noon, there were lot's of people buying shoes as there was a promotion ,buy 1 pair of shoes and get the second one at $19 or on half price.
I needed shoes without lace. I was looking for pump shoes which are comfortable for 4 to 5 km walks.
Chuan Sook Li approached me when I was admiring shoes for women.
Though it was a busy time for her but she did not ignore me.
I told her what I was looking for and she not only managed to check shoes for my feet size but she did not rush me also.
I bought two pairs for $128.
I also bought inners for those shoes.
Sally spoke to me politely while removing the price tag from the shoes I decided to buy and wear.
I would say,this outlet has great collection of shoes and service is good too. Well done Chuan Sook Li and Sally.
Jun Tan
4
Nice discount and friendly staff.
Jason Koh
5
The staff are very friendly, and the customer service is good.
Sheryl Goh
5
Staff (In Pin) was very helpful, courteous, and friendly.
Thank you very much for the great service! 👍
Dominic Soo
1
I've had a really bad experience over the past month with Skechers. My girlfriend has a membership card with points accumulated over many years. Recently, Skechers changed to an online system, which is, of course, their right. The problem is this system does not work. When you try to log in, it automatically logs you out within a second. This was over a month ago.
Since then, she has tried to message Skechers on Facebook and even replied to an email sent by Skechers stating her points were expiring. Their replies were that they were not responsible for that, and to "please look for the correct person." They could not even connect her issue to the right person, nor could they provide contact information for the right person. So yesterday we went down to the outlet at Lot 1. Their staff could see the points on their system but could not do anything about it, as the login does not work. They could only refer us to their customer service email, not even a contact number where they could assist her. An email, which means it would take even more time. Sensing it was beyond their level, I requested a way to contact their management to let them know about the issue. Their staff could only provide me with the same email. In my mind, I was wondering if Skechers was starting to scam their clients by offering reward points and then changing systems so these points cannot be used?
And the worst thing is, they are not in the least interested in their clients' needs, and the only method is to email them, which they can just delete and hide behind. As a lifelong fan of Skechers, they have managed to make me give up on them. Why would I even support a company that has no interest in its clients? If you are reading this, I would urge you to consider that point as well. I am giving them 1 star here, as that is the minimum I can; if I could, I would give them -10,000 stars. That is how disappointing the entire experience with Skechers has been.
Roy Ng
1
I bought my first Skechers shoes and thought I could enjoy their quality, but I was wrong. The first day I wore them, the glued seams came undone on both shoes. I brought them back to the shop, and they told me I needed to bring back the boxes, and they would send them to headquarters. It might take around two weeks for a response. This really spoiled my mood.
Lynn Mae
2
I went into the big store on Friday night because I saw the new Arch Fit walking shoes in black and white. They looked good. I asked for my usual size, but it was too big. Then I tried a smaller size. Somehow, the front part was too tight. The salesperson was unhappy I didn't make a purchase and mumbled their annoyance. It made me feel uncomfortable, and I will not step foot in the store again.