Subway

Food is average as expected but no complaints there. Atmosphere was normal but can do better with better air-conditioning or ventilation. Now the service is where it gets interesting because I've seen great reviews here about the service, so it's either the exceptional staff wasn't working today or the reviews are "bought". The experience I encountered was interesting so to speak as the first server in the line got my order wrong but I accepted the wrong order and moved on. Second server was doing her job to serve the vegetables and sauce, although she can be slightly more generous with her use of salt and pepper? Because the tins wasnt even tilted 45 degrees and she was done.. not sure if any salt and pepper got into the sandwich. Maybe ambassador for healthier choice? In any case, no biggie. The final server who is the cashier was the most interesting. He was mumbling and when I paused to try and figure out what he was trying to say, he repeated with annoyance clear on his face even though he was wearing the face mask, and spoke louder with strong Filipino accent. (Not trying to be xenophobic here, I've got great Filipino friends and I do understand the accent, the cashier was simply mumbling and spoke too soft.) When I asked about the meal, he annoyingly said how many cookies and which one i wanted. Nothing too crazy there, just the tension was palpitable through his aura. The bespectacled man with two ear studs.. that how much tension was created, that I could remember the details so vividly. He asked if I was dining in or to-go, so I replied takeaway. After packing the food, he placed them all in the tray without any carrier, so I asked, my order is for takeaway ya? He paused and thought back, seemingly noting the mistake but still sulking packed my orders into the carrier, together with an empty cup. An empty cup without any carrier. So.... I had to ask again right?... "May I know where is the carrier?" The spoke was curt, "Go down the line and you'll see it." Well so much for the warm service rendered.. After making my payment, I checked the cup and realised the cup was dented so I asked if I could get another cup and guess what? He snatched the cup from me and threw it over his head, and took a new cup and threw it in front of me. Shocked, I remarked "wow so angry!?" And the customer after me also remarked "wah so attitude ah, if he do this to me later, he sure get it from me." "Maybe he had a bad day..?" Hearing us, the cashier probably felt shame? Looked at us and gave us a thumbs up. Erm... means what ah? So all in all, an interesting experience.. slightly infuriating but I was glad that a fellow customer also recognised the service that the cashier rendered had much room for improvement...

Ordered via Foodpanda and my order was wrong. I asked for extra ingredient but it was not given at all. The veggies I asked for were not given but instead, I got tomatoes which I did not ask for. Bread was so dry. unpleasant experience.

The subway sandwich I got tasted great but I ordered the meal and was given only one cookie instead of two. Not sure why there would be such an error as the standard meal comes with two cookies.

ordered using foodpanda and the whole order was wrong supposed to be one one honey oat bread and one multi grain bread but what we got was both multi grain , even worse we only received 2 cookies when we supposed to have 2 each for each meal and one of the drink that I top up money for was not even given

ummm this ALIF guy apparently had a problem serving food to his customers. he had an attitude the whole time while i was choosing my subway mix. i dont know if he has a personal issue with me or what but bro did not had to throw the food on my bread like it was germs😭 and the avocado scoop in the container as if i was fighting with him eh. dont work if youre going to have an attitude problem towards the customers.

I dont want rate their service at all, if you wish to close 1 hour early then dont work at all. Simply lazy staff.

My worst experience ever ordering food at Lot 1 Subway. The Malay auntie was so damn attitude, so impatience. From ordering the breakfast menu, selection, veg selection. Her attitude is just bad, I repeated reminded her that our breakfast set had eggs and they confirmed yes the egg is placed inside the bread. When we opened our breakfast sandwich we noticed missing eggs. The reply they just said they are busy and missed out the eggs despite the fact that I have reminded them twice. No apology was given. Very rude and simply finding excuses. Lousy services. If you have problem or unwilling to work, please just stay at home. Ruined me and my family mood! 2

Staff talking more than they serve customers. They gave half portion of the eggs to our breakfast egg ham cheese flat bread. I feedback to them just last week they are cheating the customers by giving just half the egg portion. Today they did it again! They quickly rectify and top up my breakfast with the balance half portion egg. It seems it is an usual practice and I wonder how many customers they have cheated! After I am seated to take my breakfast, the crew turn on and blast the music very loud and they continue talking and laughing at the service counter. Bad service and loud music making the ambience so noisy and not cosy!

Honestly had nothing to complain about the service or atmosphere. But the sandwich wrapping was horrible. My avocado and tuna fillings leaked out and leaked all over the bag.

Avocado caesar chicken energy bowl $10.50 The subway bowl doesnt seem v low in calories, gt alot of sauce, cannot choose (the default). Taste is sweet.

Really bad place to eat food. I ordered a normal veggie delight without tomato. I got the tomato! I don’t like tomatoes. I understand the hassle but I mean I specifically stated that I didn’t want tomatoes. The cookies were hard and not at all round. I really disliked that it was rock hard. I love the softness of the subway cookie which was missing.

Came here for the breakfast. Ordered a Italian bread with Bacon. The younger staff asked if i would like to have a cookie or hash brown and i chooses the hash brown. She then asked if want a coffee or tea. I told her i would like tea. She then asked if i want latte. I told her tea is good as i dont take coffee or milk. Then the older staff that is making my sub told me that latte will have to pay extra. When i was paying, i just realised that they charged for hash brown and tea. Its been awhile since i tried their breakfast and i thought it was $6+. But with the added hash brown and tea i have to pay $8.9. The staff should have told me that hash brown and tea is not included in the $6+ deal. And the way they asked as if its included is very misleading. The advertisement on the board is not clear too. The bread is heated and the portion of vegies are good. Breakfast bacon only came with one streak of bacon….overall food is fresh and good. But Subway have to train their staff better and modify the advertisements to be not misleading.

I ordered via Foodpanda, and my order was wrong. I asked for an extra ingredient, but it was not given at all. The veggies I asked for were not given, but instead, I got tomatoes which I did not ask for. Bread was so dry. Overall, it was an unpleasant experience.

The Subway sandwich I got tasted great, but I ordered the meal and was given only one cookie instead of two. I'm not sure why there was such an error, as the standard meal comes with two cookies.

We ordered using Foodpanda, and the whole order was wrong. It was supposed to be one honey oat bread and one multigrain bread, but what we got was both multigrain. Even worse, we only received 2 cookies when we were supposed to have two cookies for each meal, and one of the drinks that I paid extra for was not even given.

Umm, this Alif guy apparently had a problem serving food to his customers. He had an attitude the whole time while I was choosing my Subway mix. I don't know if he has a personal issue with me or what, but bro did not have to throw the food on my bread like it was germs, and scoop the avocado into the container as if I was fighting with him, eh. Don't work if you're going to have an attitude problem towards customers.

I don't want to rate their service at all. If you wish to close an hour early, then don't work at all. Simply lazy staff.

My worst experience ever ordering food at Lot 1 Subway. The Malay auntie was so damn rude and impatient. Her attitude was apparent from the breakfast menu ordering, selection, and vegetable choices. I repeatedly reminded her that our breakfast set included eggs, and they confirmed the egg would be placed inside the bread. However, when we opened our breakfast sandwich, we noticed the eggs were missing. Their reply was simply that they were busy and had missed the eggs, despite the fact that I had reminded them twice. No apology was given. They were very rude and simply found excuses. Lousy service. If you have a problem or are unwilling to work, please just stay at home. This ruined my family's mood!

Here's the lightly edited review: Staff talk more than they serve customers. They gave only half a portion of eggs for our breakfast egg, ham, and cheese flatbread. Just last week, I gave them feedback that they were cheating customers by giving only half the egg portion. Today, they did it again! They quickly rectified the issue and topped up my breakfast with the remaining half portion of egg. It seems this is a usual practice, and I wonder how many customers they have cheated! After I was seated for my breakfast, the crew turned on and blasted the music very loudly, and they continued talking and laughing at the service counter. Bad service and loud music made the ambiance so noisy and not cozy!

Honestly, I had nothing to complain about the service or atmosphere. But the sandwich wrapping was horrible. My avocado and tuna fillings leaked out and all over the bag.

Avocado Caesar Chicken Energy Bowl $10.50 The Subway bowl doesn't seem very low in calories. It has a lot of sauce, which cannot be customized (it's a default). The taste is sweet.

Really bad place to eat. I ordered a normal Veggie Delight without tomato, but I got the tomato! I don't like tomatoes. I understand the hassle, but I specifically stated that I didn't want tomatoes. The cookies were hard and not at all round. I really disliked that they were rock hard. I love the softness of a Subway cookie, and that was missing.

I came here for breakfast. I ordered an Italian bread with bacon. The younger staff member asked if I would like a cookie or a hash brown, and I chose the hash brown. She then asked if I wanted coffee or tea. I told her I would like tea. She then asked if I wanted a latte. I told her tea was fine, as I don't drink coffee or milk. Then the older staff member who was making my sub told me that a latte would cost extra. When I was paying, I realized they had charged for the hash brown and tea. It's been a while since I tried their breakfast, and I thought it was $6+. But with the added hash brown and tea, I had to pay $8.90. The staff should have told me that the hash brown and tea were not included in the $6+ deal. And the way they asked, as if it were included, was very misleading. The advertisement on the board was not clear either. The bread was heated, and the portion of veggies was good. Breakfast bacon only came with one strip of bacon. Overall, the food was fresh and good. But Subway needs to train their staff better and modify their advertisements so they are not misleading.

Here's the lightly edited review: Food is average as expected, but no complaints there. Atmosphere was normal but **could** do better with better air-conditioning or ventilation. Now, the service is where it gets interesting because I've seen great reviews here about the service, so it's either the exceptional staff wasn't working today or the reviews are "bought." The experience I encountered was interesting, as the first server **at the counter** got my order wrong, but I accepted it and moved on. The second server was doing her job, serving the vegetables and sauce, although she **could** be slightly more generous with her use of salt and pepper. The tins weren't even tilted 45 degrees, and she was done. I'm not sure if any salt and pepper got into the sandwich. Perhaps an ambassador for healthier choices? In any case, no biggie. The final server, who **was** the cashier, was the most interesting. He was mumbling, and when I paused to try and figure out what he was trying to say, he repeated **it** with clear annoyance on his face (even though he was wearing a face mask) and spoke louder with a strong Filipino accent. (Not trying to be xenophobic here; I have great Filipino friends and I do understand the accent. The cashier was simply mumbling and spoke too **softly**.) When I asked about the meal, he annoyingly said how many cookies and which one **I** wanted. Nothing too crazy there, just the tension was **palpable** through his aura. The bespectacled man with two ear studs... so much tension was created that I could remember the details so vividly. He asked if I was dining in or to-go, so I replied takeaway. After packing the food, he placed it all in the tray without any carrier, so I asked, "My order is for takeaway, right?" He paused and thought back, seemingly noting the mistake but still sulking, **he** packed my order into the carrier, together with an empty cup. An empty cup without any carrier. So, I had to ask again, "**May I know where the carrier is?**" **His response** was curt: "Go down the line and you'll see it." So much for the warm service rendered. After making my payment, I checked the cup and **realised** it was dented, so I asked if I could get another cup. And guess what? He snatched the cup from me and threw it **away**, then took a new cup and threw it in front of me. Shocked, I remarked, "**Wow, so angry!?**" And the customer after me also remarked, "**Wah, so much attitude! If he does this to me later, he's sure to get it from me.**" "**Maybe he had a bad day?**" Hearing us, the cashier probably felt shame. He looked at us and gave us a thumbs up. Erm... what did that mean? So, all in all, an interesting experience—slightly infuriating—but I was glad that a fellow customer also recognised that the service the cashier rendered had much room for improvement.

Ordered via Foodpanda, and my order was wrong. I asked for an extra ingredient, but it was not given at all. The veggies I asked for were not given, but instead, I got tomatoes which I did not ask for. Bread was so dry. It was an unpleasant experience.

The Subway sandwich I got tasted great, but I ordered the meal and was given only one cookie instead of two. Not sure why there would be such an error, as the standard meal comes with two cookies.

I ordered using Foodpanda, and the whole order was wrong. It was supposed to be one honey oat bread and one multigrain bread, but we received two multigrain ones. Even worse, we only received two cookies when we were supposed to have two per meal. And one of the drinks that I topped up money for was not even given.

This Alif guy apparently had a problem serving food to his customers. He had an attitude the whole time while I was choosing my Subway mix. I don't know if he has a personal issue with me or what, but bro did not have to throw the food on my bread like it was germs 😭. And the avocado was scooped into the container as if I was fighting with him. Don't work if you're going to have an attitude problem towards customers.

Here's the edited review: "I don't want to rate their service at all. If you wish to close an hour early, then don't work at all. Simply lazy staff."

My worst experience ever ordering food at Lot 1 Subway. The Malay auntie had such a damn attitude and was so impatient, evident throughout the ordering process, from the breakfast menu selection to the vegetable choices. I repeatedly reminded her that our breakfast set had eggs, and they confirmed the egg would be placed inside the bread. When we opened our breakfast sandwich, we noticed missing eggs. Their reply was just that they were busy and missed the eggs, despite the fact that I had reminded them twice. No apology was given. They were very rude and simply found excuses. Lousy service. If you have a problem or are unwilling to work, please just stay at home. It ruined the mood for me and my family! Rating: 2/5

Here's the edited review: The staff talked more than they served customers. They gave us half a portion of eggs for our breakfast egg, ham, and cheese flatbread. I gave them feedback just last week that they were cheating customers by giving only half the egg portion. Today, they did it again! They quickly rectified the issue and topped up my breakfast with the remaining half portion of egg. It seems this is a usual practice, and I wonder how many customers they have cheated! After I was seated to eat my breakfast, the crew turned on and blasted the music very loudly, and they continued talking and laughing at the service counter. Bad service and loud music made the ambience so noisy and not cosy!

Honestly, I had nothing to complain about the service or atmosphere. But the sandwich wrapping was horrible. My avocado and tuna fillings leaked out and all over the bag.

Avocado Caesar Chicken Energy Bowl $10.50 The Subway bowl doesn't seem very low in calories; it has a lot of sauce, and you cannot choose (the default). The taste is sweet.

A really bad place to eat. I ordered a Veggie Delight without tomato, but it came with tomatoes! I don't like tomatoes. I understand the hassle, but I specifically stated that I didn't want tomatoes. The cookies were hard and not at all round. I really disliked that they were rock hard. The softness I love in a Subway cookie was completely missing.

Came here for breakfast. Ordered an Italian bread with bacon. The younger staff asked if I would like to have a cookie or hash brown, and I chose the hash brown. She then asked if I wanted a coffee or tea. I told her I would like tea. She then asked if I wanted a latte. I told her tea is good, as I don't take coffee or milk. Then the older staff member who was making my sub told me that a latte would cost extra. When I was paying, I just realised that they charged for the hash brown and tea. It's been a while since I tried their breakfast, and I thought it was $6+. But with the added hash brown and tea, I had to pay $8.9. The staff should have told me that the hash brown and tea were not included in the $6+ deal. And the way they asked, as if it's included, is very misleading. The advertisement on the board is also not clear. The bread is heated, and the portion of veggies is good. Breakfast bacon only came with one streak of bacon. Overall, the food is fresh and good. But Subway has to train their staff better and modify the advertisements to not be misleading.

Here's the lightly edited review: "Food is average as expected, but no complaints there. Atmosphere was normal, but could do better with improved air conditioning or ventilation. Now, the service is where it gets interesting. I've seen great reviews here about the service, so it's either the exceptional staff wasn't working today, or the reviews are 'bought.' The experience I encountered was, so to speak, interesting, as the first server in line got my order wrong, but I accepted it and moved on. The second server was doing her job, serving the vegetables and sauce, although she could have been slightly more generous with her use of salt and pepper. The tins weren't even tilted 45 degrees before she was done, and I'm not sure if any salt and pepper actually got into the sandwich. Perhaps she was an ambassador for healthier choices? In any case, no big deal. The final server, who was also the cashier, was the most interesting. He was mumbling, and when I paused to try and figure out what he was trying to say, he repeated himself with clear annoyance on his face (even though he was wearing a face mask) and spoke louder with a strong Filipino accent. (I'm not trying to be xenophobic here; I have great Filipino friends and I do understand the accent. The cashier was simply mumbling and spoke too softly.) When I asked about the meal, he annoyingly asked how many cookies and which one I wanted. Nothing too crazy there, just that the tension was palpable through his aura. The bespectacled man with two ear studs... so much tension was created that I could remember the details so vividly. He asked if I was dining in or taking it to-go, so I replied, 'Takeaway.' After packing the food, he placed everything in the tray without any carrier. So I asked, 'My order is for takeaway, right?' He paused and thought, seemingly noting the mistake, but still sulking, he packed my order into the carrier, along with an empty cup. An empty cup, without any carrier. So, I had to ask again, 'May I know where the carrier is?' He spoke curtly, 'Go down the line and you'll see it.' Well, so much for the warm service rendered. After making my payment, I checked the cup and realised it was dented, so I asked if I could get another. And guess what? He snatched the cup from me, threw it over his head, then took a new cup and threw it in front of me. Shocked, I remarked, 'Wow, so angry!?' The customer after me also remarked, 'Wow, such an attitude! If he does this to me later, he'll surely get it from me.' 'Maybe he had a bad day?' Hearing us, the cashier probably felt some shame. He looked at us and gave us a thumbs up. Erm... what did that mean? So, all in all, it was an interesting experience—slightly infuriating, but I was glad that a fellow customer also recognised that the service the cashier rendered had much room for improvement."