Went looking for a specific Polo T, but was not on display. A young lady assisted us promptly and got it for us from inside.
Appreciate her help, am sorry did not catch her name though.
Lauren
1
Purpose of visit was for Click & Collect.
Informed a staff at entrance and was redirected to head to counter, which was fine.
Upon reaching counter, the only (female) staff was attending to a couple. Was first in the queue and waited. Couple took longer than expected and started chit chatting. A queue started to form and the staff at counter paged for a (male) colleague to help out.
Initially thought a new counter would open but no. Male colleague arrives and up serving the couple as well. 10 minutes later, the situation did not improve at all. Customers in queue grew impatient and ended up using the self-checkout, while I butted in to inform both the staff that I just wanted to collect my PAID items.
Was then shooed away by female staff to wait for my turn. The male colleague then noticed and took out his employee phone to scan the QR code, and I received my package.
This definitely did not meet the expectations of speed and convenience of a ‘Click & Collect’ service. What could have taken 5 minutes, took 20 minutes just to collect my items even though it was not crowded in store. This experience truly defeats the purpose of having a ‘Click & Collect’ service.
This is not my first time utilizing the ‘Click & Collect’ service by the brand. Would recommend visiting other nearby outlets for such purposes instead.
Nelson Chang
5
As a Taekwondo coach, I like Uniqlo’s material and comfort for leisure wear after conducting lessons. It’s perfect for spending time with family while looking cool and stylish. It helps Taekwondo coaches look great too! Chang TaeKwon-Do Singapore 🇸🇬 …
Heidi Wu
5
Had a great experience here at this outlet. Staff here were super friendly and helpful, even offered me a basket when they noticed I was carrying a lot of stuff. The staff (eesha? ive forgotten her name) at the dressing room was also kind enough to return my phone that I had left behind! So grateful to the staff here, good job!
N. Sheefa
5
Staff Hwee Leng and Shah were very helpful in assisting our alteration request. Friendly and great service!
DFung Brothers
1
Today, I purchased a few clothes and paid at the self-service kiosk. After completing my payment, I noticed that one of the shirts had a stain. I approached the counter staff, “Nurees,” and informed her that I would be exchanging the stained shirt for the exact same item. However, she did not explain the exchange process to me at all.
After picking up the replacement, I returned to the counter to let her know that I had already taken the same shirt. Only then did she ask me where the stained item was. She should have either kept it when I first approached her or informed me of the proper procedure beforehand. Instead, I had to go back to the racks to find it again.
Throughout the interaction, her facial expression and attitude were unwelcoming, making it seem like she had no interest in helping or providing service.
Teresa Ng
5
Appreciating the great service by Shah and another Chinese lady in glasses who assisted with my exchange request and also looking out the padded top which was transferred out already.
Not just commending on how their service to me was, but seeing their genuine service given to other customers makes the whole experience a happy one! This is such a pleasurable team and I’ll gladly shop at this outlet again!!
Corrina Tan
5
I had a really great experience thanks to Shah at UNIQLO. He patiently explained how to order an online-exclusive item and also guided me through the refund process in case the item didn’t fit. On top of that, he took the time to tell me about the current SG60 promotion and how I could make the most of my savings.
What impressed me most was how he handled the situation even though the store was very busy. I was feeling stressed about holding up the queue, but Shah reassured me and even activated other staff to help manage the line so he could continue assisting me.
You can really tell that Shah enjoys his job and serves with genuine pride. It’s staff like him who truly make shopping at UNIQLO such a pleasant and memorable experience. Thank you!
leona phiong
5
Shah is super friendly, super helpful and quite observant too. He noticed that i was having some trouble finding the ladies’ belt and took the initiative to help me find the belt that i need. Not only that, but he is also very knowledgeable and patient when attending to my needs, making the shopping process quick and smooth. Excellent service, I had a great time here :)
Posh Abi Abi
5
Bought shirt and pants. Pants need to alter RASHAD is very helpful from alteration of my pants to assisting in the self service counter. and thanks to the auntie "who allows" to alter the pants. Happy with the purchase. Thanks!