UNIQLO Lot One brings Japanese LifeWear excellence to Singapore\'s Choa Chu Kang community, offering same-day Click & Collect services within the convenient Lot One Shoppers\' Mall environment. As part of Fast Retailing Co., Ltd., this globally recognized Japanese casual wear designer and retailer embodies the Japanese values of simplicity, quality, and longevity, making it the premier destination for families seeking modern elegance and functional fashion in Singapore\'s northwest region, where timeless design meets contemporary convenience.
The comprehensive store showcases UNIQLO\'s complete LifeWear collection including the revolutionary AIRism oversized T-shirts that have become Singapore\'s unofficial "national uniform," innovative Heattech heat-trapping garments, premium denim, chinos, polo shirts, and designer collaborations featuring licensed works by artists like Andy Warhol, Pablo Picasso, and Keith Haring. Each garment reflects UNIQLO\'s commitment to creating apparel "of the time and for the time" through advanced fabric technology and minimalist design philosophy, ensuring customers access fashion that serves as building blocks for individual style while maintaining durability and comfort for Singapore\'s tropical climate.
Conveniently located within Lot One Shoppers\' Mall with same-day Click & Collect services, UNIQLO offers flexible shopping options that accommodate busy lifestyles while maintaining their commitment to quality and accessibility. As one of 30 outlets in Singapore - the highest density outside Japan with approximately one store per 189,000 people - this location ensures excellent connectivity via Choa Chu Kang MRT station for fashion-conscious customers across the island. Whether seeking the iconic Singapore-exclusive AIRism colors, seasonal Heattech collections, or timeless basics in plain colors and muted patterns, UNIQLO delivers the perfect combination of Japanese craftsmanship, innovative technology, and modern elegance that has made them an essential part of Singaporean wardrobes.
Today, I purchased a few clothes and paid at the self-service kiosk. After completing my payment, I noticed that one of the shirts had a stain. I approached the counter staff, “Nurees,” and informed her that I would be exchanging the stained shirt for the exact same item. However, she did not explain the exchange process to me at all.
After picking up the replacement, I returned to the counter to let her know that I had already taken the same shirt. Only then did she ask me where the stained item was. She should have either kept it when I first approached her or informed me of the proper procedure beforehand. Instead, I had to go back to the racks to find it again.
Throughout the interaction, her facial expression and attitude were unwelcoming, making it seem like she had no interest in helping or providing service.
Lauren
Purpose of visit was for Click & Collect.
Informed a staff at entrance and was redirected to head to counter, which was fine.
Upon reaching counter, the only (female) staff was attending to a couple. Was first in the queue and waited. Couple took longer than expected and started chit chatting. A queue started to form and the staff at counter paged for a (male) colleague to help out.
Initially thought a new counter would open but no. Male colleague arrives and up serving the couple as well. 10 minutes later, the situation did not improve at all. Customers in queue grew impatient and ended up using the self-checkout, while I butted in to inform both the staff that I just wanted to collect my PAID items.
Was then shooed away by female staff to wait for my turn. The male colleague then noticed and took out his employee phone to scan the QR code, and I received my package.
This definitely did not meet the expectations of speed and convenience of a ‘Click & Collect’ service. What could have taken 5 minutes, took 20 minutes just to collect my items even though it was not crowded in store. This experience truly defeats the purpose of having a ‘Click & Collect’ service.
This is not my first time utilizing the ‘Click & Collect’ service by the brand. Would recommend visiting other nearby outlets for such purposes instead.
Jeffrey Wong
Staff not helpful, not friendly and the lady cashier (8 Aug 2024 evening) is a bit rude. The usual welcoming and friendly greetings when one steps into a Uniglo store is missing here.
Nur Adira
I when there
I was going home myself I left my mother there and my brother dani there also
Nora Adriana
I went there while I was going home myself. I left my mother there and my brother Dani there also.
Jeremy Wong
The staff were not helpful and not friendly, and the lady cashier (8 Aug 2024 evening) was a bit rude. The usual welcoming and friendly greetings when one steps into a Uniqlo store are missing here.
Laura
My visit was for Click & Collect.
I informed a staff member at the entrance and was redirected to the counter, which was fine.
Upon reaching the counter, the only (female) staff member was attending to a couple. I was first in the queue and waited. The couple took longer than expected and started chatting. A queue started to form, and the staff member at the counter paged for a (male) colleague to help.
I initially thought a new counter would open, but it didn't. The male colleague arrived and ended up serving the couple as well. 10 minutes later, the situation did not improve at all. Customers in the queue grew impatient and ended up using the self-checkout, while I butted in to inform both staff members that I just wanted to collect my paid items.
I was then shooed away by the female staff member to wait for my turn. The male colleague then noticed and took out his employee phone to scan the QR code, and I received my package.
This definitely did not meet the expectations for the speed and convenience of a 'Click & Collect' service. What could have taken 5 minutes took 20 minutes just to collect my items, even though it was not crowded in the store. This experience truly defeats the purpose of having a 'Click & Collect' service.
This is not my first time utilizing the 'Click & Collect' service by the brand. I would recommend visiting other nearby outlets for such purposes instead.
D. Fung Brothers
Today, I purchased a few clothes and paid at the self-service kiosk. After completing my payment, I noticed that one of the shirts had a stain. I approached the counter staff, Nurees, and informed her I wanted to exchange the stained shirt for the exact same item. However, she did not explain the exchange process to me at all.
After picking up the replacement, I returned to the counter to let her know I had the replacement. Only then did she ask me where the stained item was. She should have either kept it when I first approached her or informed me of the proper procedure beforehand. Instead, I had to go back to the racks to find it again.
Throughout the interaction, her facial expression and attitude were unwelcoming, making it seem like she had no interest in helping or providing service.
Positive Reviews
Qi Qi
Excellent service here
Corrina Tan
I had a really great experience thanks to Shah at UNIQLO. He patiently explained how to order an online-exclusive item and also guided me through the refund process in case the item didn’t fit. On top of that, he took the time to tell me about the current SG60 promotion and how I could make the most of my savings.
What impressed me most was how he handled the situation even though the store was very busy. I was feeling stressed about holding up the queue, but Shah reassured me and even activated other staff to help manage the line so he could continue assisting me.
You can really tell that Shah enjoys his job and serves with genuine pride. It’s staff like him who truly make shopping at UNIQLO such a pleasant and memorable experience. Thank you!
leona phiong
Shah is super friendly, super helpful and quite observant too. He noticed that i was having some trouble finding the ladies’ belt and took the initiative to help me find the belt that i need. Not only that, but he is also very knowledgeable and patient when attending to my needs, making the shopping process quick and smooth. Excellent service, I had a great time here :)
Teresa Ng
Appreciating the great service by Shah and another Chinese lady in glasses who assisted with my exchange request and also looking out the padded top which was transferred out already.
Not just commending on how their service to me was, but seeing their genuine service given to other customers makes the whole experience a happy one! This is such a pleasurable team and I’ll gladly shop at this outlet again!!
N. Sheefa
Staff Hwee Leng and Shah were very helpful in assisting our alteration request. Friendly and great service!
Nelson Chang
As a Taekwondo coach, I like Uniqlo’s material and comfort for leisure wear after conducting lessons. It’s perfect for spending time with family while looking cool and stylish. It helps Taekwondo coaches look great too! Chang TaeKwon-Do Singapore 🇸🇬 …
Heidi Wu
Had a great experience here at this outlet. Staff here were super friendly and helpful, even offered me a basket when they noticed I was carrying a lot of stuff. The staff (eesha? ive forgotten her name) at the dressing room was also kind enough to return my phone that I had left behind! So grateful to the staff here, good job!
Sharon Kundu
Went looking for a specific Polo T, but was not on display. A young lady assisted us promptly and got it for us from inside.
Appreciate her help, am sorry did not catch her name though.
Posh Abi Abi
Bought shirt and pants. Pants need to alter RASHAD is very helpful from alteration of my pants to assisting in the self service counter. and thanks to the auntie "who allows" to alter the pants. Happy with the purchase. Thanks!
Muhammad Aidil Rosle
Great service. Rather quiet, which makes the shopping experience better.
Kai Meng Goh
super friendly and attentive staff! special mention to staff member Anh who went above and beyond to ensure that I got the item I was looking for. great customer service!
Qi Yi
Excellent service here.
Khai Meng Goh
Super friendly and attentive staff! Special mention to staff member Anh, who went above and beyond to ensure that I got the item I was looking for. Great customer service!
Muhammad Aidil Rosli
Great service. It was rather quiet, which makes the shopping experience better.
Posh Ah Bee Bee
Bought shirt and pants. The pants needed altering. RASHAD is very helpful, from the alteration of my pants to assisting at the self-service counter. And thanks to the auntie "who allows" to alter the pants. Happy with the purchase. Thanks!
Sharon Kumar
I went looking for a specific Polo T, but it wasn't on display. A young lady assisted us promptly and got it for us from inside.
I appreciate her help, though I'm sorry I didn't catch her name.
Hai Di Wu
I had a great experience at this outlet. The staff here were super friendly and helpful, and even offered me a basket when they noticed I was carrying a lot of stuff. A staff member (Eesha? I've forgotten her name) at the dressing room was also kind enough to return my phone that I had left behind! I'm so grateful to the staff here. Good job!
Nelson Cheung
As a Taekwondo coach, I like Uniqlo's materials and comfort for leisure wear after conducting lessons. It's perfect for spending time with family while looking cool and stylish. It helps Taekwondo coaches look great too! Chang TaeKwon-Do Singapore 🇸🇬 …
N. Shifa
Staff Hwee Leng and Shah were very helpful in assisting with our alteration request. Friendly and great service!
Tiana Ng
I appreciate the great service by Shah and a Chinese lady in glasses who assisted with my exchange request and also helped me look for the padded top that had already been transferred out.
Not just commending their service to me, but seeing their genuine service given to other customers makes the whole experience a happy one! This is such a pleasant team, and I’ll gladly shop at this outlet again!!
Leona Fong
Shah is super friendly, super helpful, and quite observant. He noticed that I was having some trouble finding the ladies' belt and took the initiative to help me find the belt that I needed. Not only that, but he is also very knowledgeable and patient when attending to my needs, making the shopping process quick and smooth. Excellent service. I had a great time here :)
Corina Tan
I had a really great experience, thanks to Shah at UNIQLO. He patiently explained how to order an online-exclusive item and also guided me through the refund process in case the item didn’t fit. On top of that, he took the time to tell me about the current SG60 promotion and how I could make the most of my savings.
What impressed me most was how he handled the situation, even though the store was very busy. I was feeling stressed about holding up the queue, but Shah reassured me and even enlisted the help of other staff to manage the line so he could continue assisting me.
You can really tell that Shah enjoys his job and serves with genuine pride. It’s staff like him who truly make shopping at UNIQLO such a pleasant and memorable experience. Thank you!
