Location:
Quality products and services
The Whale Tea SG Lot One brings the celebrated bubble tea sensation from Nanjing, China to Singapore\'s Choa Chu Kang community, serving innovative and Instagram-worthy beverages within the vibrant Lot One Shoppers\' Mall environment. Recognized as the best bubble tea of 2023 by The Straits Times and boasting over 500 outlets in China, this whimsical bubble tea chain offers families and beverage enthusiasts access to unique, health-conscious drinks featuring signature sapphire blue colors and premium ingredients in Singapore\'s dynamic northwest region.
The menu showcases signature creations including the famous Volcanic Sapphire Whale at .50, featuring stunning gradients of vibrant blue, milky white, and golden hues created with spirulina superfood and peach gum jelly, alongside top-selling Brown Sugar Boba Milk and Fresh Mango Jasmine Green Tea. Each drink combines innovative ingredients like peach gum (softer than traditional boba), spirulina algae for natural blue coloring and added nutrients, and premium cheese foam toppings that create both visual appeal and exceptional taste. The comprehensive selection includes milk tea, fruit tea, cheese tea, and specialty drinks that cater to diverse preferences while maintaining commitment to quality and innovation.
Located within Lot One Shoppers\' Mall, The Whale Tea SG offers both in-store experiences and 24/7 islandwide delivery with flat rate (free over 70), ensuring flexible access to their unique beverages. The store\'s strategic mall position allows customers to combine their bubble tea experience with shopping and entertainment, while online ordering through their website provides additional convenience for busy lifestyles. With careful preparation, exceptional service, and probably some of the best boba pearls in Singapore, The Whale Tea delivers the perfect blend of innovation, health consciousness, and Instagram-worthy presentation that has made them a beloved bubble tea destination.
Based on 45 reviews
Out of 188 shops
Not enough ratings
Rae
Spillage from the cup. Order takeaway but the drink cover is so lousy quality that my drink spill while i handcarry home. Wont purchase again unless you improvised by giving cardboard stand like starbucks so that drinks will nt spill.
Eunice Pang Zhi Yi
Mousse was delicious but the brown sugar pearls were way to sweet. However, the pearls' texture was probably the best I've had compared to the other BBT brands I've tried.
Teresa Xie
Have been always patronising this outlet only. The staff were nice, friendly and adaptable. But today's experience was disappointing. I wanted to change my drink when I saw the new seasonal drink Pistachio Coffee. I went to ask one of the staff because I saw that my drink had not been prepared (which was after they served the previous customer) and it wasn't crowded at all (only me waiting and another customer ordering). They refused to change and gave me an unclear reason. They were mumbling and gave me a rude body language. This is not how customer service should be.
Ann Meow
Flaming Brown Sugar ($7.1) is tagged as signature. I like the cheese foam mixed with the drink but the brown sugar pearls no go, tough core, not worth the calories. If you like soft, melt-in-your-mouth brown sugar pearls, go upstairs for Chi Cha. I find it ridiculous how the menu is only at the counter. People cant browse the menu if they don't want to stand at the counter blocking others' way. Would suggest for menu to be pasted around the shop. Service can be a little slow as I see a new staff struggling with making the drinks. Do be patient.
stars
The blonde hair, short female staff in there daily, often likes to lower her mask and use her fingers to make quick round trips in her nose. Seen it too many times for over a year, and my whole family has stopped patronizing this outlet. A pity since the drinks are really good but can only visit other outlets since that one staff's hygiene cmi.
Rai
Spillage from the cup. I ordered takeaway, but the drink cover was of such lousy quality that my drink spilled while I hand-carried it home. I won't purchase again unless you improvise by giving cardboard stands, like Starbucks, so that drinks won't spill.
Theresa Xie
I have always patronized only this outlet. The staff were nice, friendly, and adaptable. But today's experience was disappointing. I wanted to change my drink when I saw the new seasonal drink, Pistachio Coffee. I went to ask one of the staff because I saw that my drink had not been prepared yet. They had just served the previous customer, and it wasn't crowded at all (only me waiting and another customer ordering). They refused to change my order and gave me an unclear reason. They were mumbling and displayed rude body language. This is not how customer service should be.
Ann Mei Yao
Flaming Brown Sugar ($7.1) is tagged as a signature item. I liked the cheese foam mixed with the drink, but the brown sugar pearls were a no-go: tough core and not worth the calories. If you prefer soft, melt-in-your-mouth brown sugar pearls, go upstairs for Chi Cha. I find it ridiculous that the menu is only at the counter. People can't browse the menu if they don't want to stand at the counter, blocking others' way. I would suggest that menus be pasted around the shop. Service can be a little slow, as I saw a new staff member struggling with making the drinks. Do be patient.
Saras
The short, blonde-haired female staff member who works there daily often lowers her mask and uses her fingers to pick her nose. I have seen this too many times for over a year, and my whole family has stopped patronizing this outlet. It's a pity since the drinks are really good, but we can only visit other outlets because that one staff member's hygiene is unacceptable.
Rei
Spillage from the cup. I ordered takeaway, but the drink cover was of such poor quality that my drink spilled while I hand-carried it home. I won't purchase again unless you improve by providing cardboard stands, like Starbucks, so that drinks won't spill.
Theresa Xie
I have always patronized this outlet only. The staff were nice, friendly, and adaptable. But today's experience was disappointing. I wanted to change my drink when I saw the new seasonal drink, Pistachio Coffee. I went to ask one of the staff because I saw that my drink had not been prepared yet. This was after they served the previous customer, and it wasn't crowded at all (only me waiting and another customer ordering). They refused to change my order and gave me an unclear reason. They were mumbling and displayed rude body language. This is not how customer service should be.
Ann Miao
Flaming Brown Sugar ($7.1) is tagged as signature. I like the cheese foam mixed with the drink, but the brown sugar pearls are disappointing; they have a tough core and aren't worth the calories. If you like soft, melt-in-your-mouth brown sugar pearls, go upstairs for Chi Cha. I find it ridiculous that the menu is only available at the counter. People can't browse the menu if they don't want to stand there, blocking others' way. I would suggest that the menu be pasted around the shop. Service can be a little slow, as I see a new staff member struggling with making the drinks. Do be patient.
Stella
The short, blonde-haired female staff member who works there daily often lowers her mask and uses her fingers to make quick round trips in her nose. We've seen this too many times over the past year, and my whole family has stopped patronizing this outlet. It's a pity since the drinks are really good, but we can only visit other outlets because that one staff member's hygiene is unacceptable.
Kai Ling
Super like the new fermented rice drink. Lychee version is light and refeshing with a big sweet juicy lychee gem at the bottom. Keen to try other flavours especially orchid as I really wonder how it tastes like. Pistachio avocado really brought a smile to our faces. It’s a filling drink fit to be a snack~
Noorashikin Sheikh Noordin
I just love this outlet at Lot1. DESPITE how busy they are,they always put on a smile face and never fail to greet and apologise for the long wait!!Pls consider to open at Yew Tee...
Anthony Tan
Staffs here at Lot One outlet are so polite & efficient. Despite, having such a heavy work load, they always served you with a smile & without making any mistakes at all👍👏🙏
Ai Ling
The fragrant of caramelised brown sugar fill the air from a few shop away. Hard to miss this shop. We ordered their signature Brown Sugar Boba Milk and Flaming Brown Sugar. The ratio of fresh milk to fragrant caramelised brown sugar and pearls is quite perfect, and not too sweet. My first few sips of this drink is spiked with a lovely smoky-sweet flavour of the caramelised brown sugar syrup and pearls. The pearls are pretty bouncy, cooked to an al dente, chewy finish. Our reliable go-to for a good cup of bubble tea. It’s a memorable drink indeed!
Jade Tay
Nice Bubble Tea. Service Staff V Friendly N Patient. Introduce Me To Join The Membership Online For Rewards & Points. Bubble Tea Comes With A Lil Small Cookie Too. 😊
Sowmya Ravichandran
The menu has a wide variety of options from brown sugar based milk tea to fruit tea. The early grey milk tea option tasted really good. It comes in a eco friendly package. The passion fruit lava is quite a popular item in the store as well. It comes with a slice of lemon and is quite refreshing. Also, not to forget, each tea comes with a small cookie that’s tasty. Take away options using Grab is also available. There are several promotions going on. If you are a regular customer and looking to try this frequently, there is even a coupon option that the store provides with some perks if you get about a certain number of drinks (about 10 I suppose).
alicia seah
I am impressed that the CCK branch always give me tiny tea samples to try, as it augments the experience and I remember to order it the next time.
Woon ling thia
Wonderful staff at lot 1 whale tea. Very friendly and promotes new item by asking us to try, great recommendation as well! The new perfect pomegranate drink is yummy!
Terefyl
I would like to compliment staff name “Qi” A very very long time ago, she was the one that helped me with logging into the app. The response time for another colleague to assist me was about less than 1/2 hr. To be honest, I don’t drink bubble tea often but she had made it a point to remember what I usually drink as I usually forget. I am sure she meets many customers and I am sure I am not the only one that she gives her personal touch to. Her customer service standard exceeds expectations. Thank you for making my bubble tea experience a pleasant journey.
L W
A very friendly and nice team managing this outlet which is our favorite BBT brand. Always looking to try their new innovative drinks which are good quality tea for the price. Good value, keep it up!
Nurashikin Sheikh Noordin
I just love this outlet at Lot1. Despite how busy they are, they always put on a smile and never fail to greet and apologise for the long wait! Please consider opening at Yew Tee...
An Tong Tan
The staff at the Lot One outlet are so polite and efficient. Despite having such a heavy workload, they always serve you with a smile and without making any mistakes at all👍👏🙏
Aileen
The fragrance of caramelised brown sugar fills the air from a few shops away. Hard to miss this shop. We ordered their signature Brown Sugar Boba Milk and Flaming Brown Sugar. The ratio of fresh milk to caramelised brown sugar and pearls is quite perfect and not too sweet. My first few sips of this drink are spiked with a lovely smoky-sweet flavour of the caramelised brown sugar syrup and pearls. The pearls are pretty bouncy, cooked to an al dente, chewy finish. Our reliable go-to for a good cup of bubble tea. It’s a memorable drink indeed!
Denise Pang Zhi Yi
Mousse was delicious, but the brown sugar pearls were way too sweet. However, the pearls' texture was probably the best I've had compared to other BBT brands I've tried.
Jayne Tay
Nice bubble tea. Service staff are very friendly and patient. They introduced me to the online membership for rewards and points. The bubble tea comes with a small cookie too. 😊
Sonia Ravichandran
The menu has a wide variety of options, from brown sugar-based milk tea to fruit tea. The Earl Grey milk tea option tasted very good. It comes in an eco-friendly package. The Passion Fruit Lava is quite a popular item as well. It comes with a slice of lemon and is quite refreshing. Also, each tea comes with a small, tasty cookie. Takeaway options using Grab are also available. There are several promotions going on. For regular customers looking to try this frequently, the store even provides a coupon option with perks after purchasing a certain number of drinks (around 10, I suppose).
Alisha Seah
Here are a few options, keeping the changes minimal: **Option 1 (Most minimal):** "I am impressed that the CCK branch always **gives** me tiny tea samples to try, as it augments the experience and I remember to order **them** the next time." *(Fixes subject-verb agreement and clarifies "it" to "them" for the samples.)* **Option 2 (Slightly smoother):** "I am impressed that the CCK branch always **gives** me tiny tea samples to try, as it augments the experience and **prompts** me to order **them** the next time." *(Fixes subject-verb agreement, clarifies "it" to "them," and uses "prompts" for better flow than "I remember to order.")* I'd lean towards **Option 2** for slightly better flow while still adhering to all constraints.
Woon Ling Thea
Wonderful staff at Lot 1 Whale Tea. The staff is very friendly and promotes new items by asking us to try them. It was a great recommendation! The new Perfect Pomegranate drink is yummy!
Terrell
I would like to compliment staff member named Qi. A very long time ago, she was the one who helped me with logging into the app. The response time for another colleague to assist me was less than half an hour. To be honest, I don’t drink bubble tea often, but she made it a point to remember what I usually drink, as I usually forget. I am sure she meets many customers, and I am sure I am not the only one she gives her personal touch to. Her customer service standard exceeds expectations. Thank you for making my bubble tea experience a pleasant journey.
Lee Wei
The team managing this outlet is very friendly and nice, and it's our favorite BBT brand. We are always looking to try their new, innovative drinks, which offer good quality tea for the price. Good value. Keep it up!
Kai Lynn
Really like the new fermented rice drink. The Lychee version is light and refreshing, with a big, sweet, juicy lychee gem at the bottom. Keen to try other flavors, especially Orchid, as I really wonder what it tastes like. Pistachio Avocado really brought a smile to our faces. It’s a filling drink, fit to be a snack.
Noor Asyikin Syed Nordin
I just love this outlet at Lot1. Despite how busy they are, they always put on a smiling face and never fail to greet and apologise for the long wait! Please consider opening at Yew Tee...
Andy Tan
Staff at Lot One outlet are so polite and efficient. Despite having such a heavy workload, they always serve you with a smile and without making any mistakes at all👍👏🙏
Mei Ling
The fragrance of caramelised brown sugar fills the air from a few shops away. Hard to miss this shop. We ordered their signature Brown Sugar Boba Milk and Flaming Brown Sugar. The ratio of fresh milk to caramelised brown sugar and pearls is quite perfect and not too sweet. My first few sips of this drink are spiked with a lovely smoky-sweet flavour from the caramelised brown sugar syrup and pearls. The pearls are pretty bouncy, cooked to an al dente, chewy finish. Our reliable go-to for a good cup of bubble tea. It’s a memorable drink indeed!
Eunice Pang Zi Yi
Mousse was delicious, but the brown sugar pearls were way **too** sweet. However, the pearls' texture was probably the best I've had compared to the other BBT brands I've tried.
Jayne Tay
Nice bubble tea. The service staff was very friendly and patient. They introduced me to their online membership for rewards and points. The bubble tea comes with a small cookie too. 😊
Soumya Ravichandran
The menu has a wide variety of options, from brown sugar-based milk tea to fruit tea. The Earl Grey milk tea tasted really good. It comes in an eco-friendly package. The Passion Fruit Lava is quite a popular item in the store. It comes with a slice of lemon and is quite refreshing. Each tea also comes with a small, tasty cookie. Takeaway options using Grab are also available. There are several promotions going on. If you are a regular customer looking to try this frequently, the store even provides a coupon option with perks after purchasing a certain number of drinks (around 10, I suppose).
Alisha Seah
I am impressed that the CCK branch always **gives** me tiny tea samples to try, as it augments the experience and I remember to order it the next time.
Woon Ling Tian
Wonderful staff at Lot 1 Whale Tea. They were very friendly and promoted a new item by asking us to try it. It was a great recommendation! The new Perfect Pomegranate drink is yummy!
Tyrell
I would like to compliment staff member named Qi. A very long time ago, she was the one who helped me log into the app. The response time for another colleague to assist me was less than 30 minutes. To be honest, I don’t drink bubble tea often, but she made it a point to remember what I usually drink, even though I usually forget. I am sure she meets many customers, and I am sure I am not the only one who receives her personal touch. Her customer service standard exceeds expectations. Thank you for making my bubble tea experience a pleasant journey.
Lim Wei
A very friendly and nice team manages this outlet, which is our favorite BBT brand. We are always looking to try their new innovative drinks, which are good quality tea for the price. Good value! Keep it up!
Kai Li
I really like the new fermented rice drink. The Lychee version is light and refreshing, with a big, sweet, juicy lychee gem at the bottom. I'm keen to try other flavors, especially Orchid, as I really wonder what it tastes like. Pistachio Avocado really brought a smile to our faces. It’s a filling drink, fit to be a snack.
黑糖玻璃茶
乌梅薄荷
开心金观音
蜂蜜冻顶乌龙
满分西柚
黑鳄梨香
火焰琉璃鲸
百香琉璃茶
蜂蜜柠檬甘露桂花茶
白桃乌龙
山茶花乌龙玫瑰
Cold Brew
黑糖琉璃茶
Classic经典/Roasted炙烤/Earl Grey
黑絲可可
黑粉碎碎球
登用林黑館
黑辣鮮香
翠玉清茶
四季春茶
清香島龙茶
皇家伯爵奶茶
炭烤烏龙的基
招牌经典的基
百香琉璃茶
柚鹿琉璃茶
琉璃鮮奶茶
蔚下的辣
山性奇亚籽去雞基
頂級烏龙茶
金萱高山茶
烏龙拿铁珍珠
雪頂烏龙珍珠
甘露桂花茶
蜂蜜桂花茶
柠檬桂花茶
蜂蜜柠檬桂花茶
蜂蜜西柚桂花茶
White Peach Oolong Milk Cream
火焰玻璃
黑糖玻璃茶
黑糖波波
黑糖可可
黑糖静冈抹茶
黑糖伯爵
甘露桂花茶
柠檬甘露桂花茶
蜂蜜柠檬桂花茶
蜂蜜西桂甘露桂花茶
清香乌龙茶
金萱乌龙
金萱乌龙
冬瓜蜂蜜珍珠
冬瓜蜂蜜
雪顶蜂蜜珍珠
雪顶四季乌龙茶
雪顶高山乌龙茶
雪顶蜜桃乌龙
皇家伯爵奶茶
炭烧乌龙奶茶
招牌乌龙奶茶
草莓山楂
草莓山楂
火山奇亚籽
满分百香果
满分西柚
山楂丝滑奶茶
满分百香果
满分橙子
满分西柚
满分牛油果
满分乌龙
蜜桃乌龙
芒果茶
四季金萱
蔓越莓酸奶
芒果酸奶
紫米酸奶
53 photos