Lot One • Food • Parking

Rating Summary

3.9

45 reviews

5
96%
4
100%
3
96%
2
91%
1
87%

Write a Review

Share your experience at The Whale Tea SG - LOT ONE Shoppers Mall with other customers.

Write a review

Reviews for The Whale Tea SG - LOT ONE Shoppers Mall

Rae

Rae

1

Spillage from the cup. Order takeaway but the drink cover is so lousy quality that my drink spill while i handcarry home. Wont purchase again unless you improvised by giving cardboard stand like starbucks so that drinks will nt spill.

Noorashikin Sheikh Noordin

Noorashikin Sheikh Noordin

5

I just love this outlet at Lot1. DESPITE how busy they are,they always put on a smile face and never fail to greet and apologise for the long wait!!Pls consider to open at Yew Tee...

Anthony Tan

Anthony Tan

5

Staffs here at Lot One outlet are so polite & efficient. Despite, having such a heavy work load, they always served you with a smile & without making any mistakes at all👍👏🙏

Ai Ling

Ai Ling

5

The fragrant of caramelised brown sugar fill the air from a few shop away. Hard to miss this shop. We ordered their signature Brown Sugar Boba Milk and Flaming Brown Sugar. The ratio of fresh milk to fragrant caramelised brown sugar and pearls is quite perfect, and not too sweet. My first few sips of this drink is spiked with a lovely smoky-sweet flavour of the caramelised brown sugar syrup and pearls. The pearls are pretty bouncy, cooked to an al dente, chewy finish. Our reliable go-to for a good cup of bubble tea. It’s a memorable drink indeed!

Eunice Pang Zhi Yi

Eunice Pang Zhi Yi

3

Mousse was delicious but the brown sugar pearls were way to sweet. However, the pearls' texture was probably the best I've had compared to the other BBT brands I've tried.

Teresa Xie

Teresa Xie

2

Have been always patronising this outlet only. The staff were nice, friendly and adaptable. But today's experience was disappointing. I wanted to change my drink when I saw the new seasonal drink Pistachio Coffee. I went to ask one of the staff because I saw that my drink had not been prepared (which was after they served the previous customer) and it wasn't crowded at all (only me waiting and another customer ordering). They refused to change and gave me an unclear reason. They were mumbling and gave me a rude body language. This is not how customer service should be.

Jade Tay

Jade Tay

5

Nice Bubble Tea. Service Staff V Friendly N Patient. Introduce Me To Join The Membership Online For Rewards & Points. Bubble Tea Comes With A Lil Small Cookie Too. 😊

Sowmya Ravichandran

Sowmya Ravichandran

4

The menu has a wide variety of options from brown sugar based milk tea to fruit tea. The early grey milk tea option tasted really good. It comes in a eco friendly package. The passion fruit lava is quite a popular item in the store as well. It comes with a slice of lemon and is quite refreshing. Also, not to forget, each tea comes with a small cookie that’s tasty. Take away options using Grab is also available. There are several promotions going on. If you are a regular customer and looking to try this frequently, there is even a coupon option that the store provides with some perks if you get about a certain number of drinks (about 10 I suppose).

alicia seah

alicia seah

5

I am impressed that the CCK branch always give me tiny tea samples to try, as it augments the experience and I remember to order it the next time.

Ann Meow

Ann Meow

3

Flaming Brown Sugar ($7.1) is tagged as signature. I like the cheese foam mixed with the drink but the brown sugar pearls no go, tough core, not worth the calories. If you like soft, melt-in-your-mouth brown sugar pearls, go upstairs for Chi Cha. I find it ridiculous how the menu is only at the counter. People cant browse the menu if they don't want to stand at the counter blocking others' way. Would suggest for menu to be pasted around the shop. Service can be a little slow as I see a new staff struggling with making the drinks. Do be patient.

Previous Next