Reviews for The Whale Tea SG - LOT ONE Shoppers Mall
Theresa Xie
2
I have always patronized only this outlet. The staff were nice, friendly, and adaptable. But today's experience was disappointing. I wanted to change my drink when I saw the new seasonal drink, Pistachio Coffee. I went to ask one of the staff because I saw that my drink had not been prepared yet. They had just served the previous customer, and it wasn't crowded at all (only me waiting and another customer ordering). They refused to change my order and gave me an unclear reason. They were mumbling and displayed rude body language. This is not how customer service should be.
Jayne Tay
5
Nice bubble tea. Service staff are very friendly and patient. They introduced me to the online membership for rewards and points. The bubble tea comes with a small cookie too. 😊
Sonia Ravichandran
4
The menu has a wide variety of options, from brown sugar-based milk tea to fruit tea. The Earl Grey milk tea option tasted very good. It comes in an eco-friendly package.
The Passion Fruit Lava is quite a popular item as well. It comes with a slice of lemon and is quite refreshing.
Also, each tea comes with a small, tasty cookie. Takeaway options using Grab are also available. There are several promotions going on.
For regular customers looking to try this frequently, the store even provides a coupon option with perks after purchasing a certain number of drinks (around 10, I suppose).
Alisha Seah
5
Here are a few options, keeping the changes minimal:
**Option 1 (Most minimal):**
"I am impressed that the CCK branch always **gives** me tiny tea samples to try, as it augments the experience and I remember to order **them** the next time."
*(Fixes subject-verb agreement and clarifies "it" to "them" for the samples.)*
**Option 2 (Slightly smoother):**
"I am impressed that the CCK branch always **gives** me tiny tea samples to try, as it augments the experience and **prompts** me to order **them** the next time."
*(Fixes subject-verb agreement, clarifies "it" to "them," and uses "prompts" for better flow than "I remember to order.")*
I'd lean towards **Option 2** for slightly better flow while still adhering to all constraints.
Ann Mei Yao
3
Flaming Brown Sugar ($7.1) is tagged as a signature item. I liked the cheese foam mixed with the drink, but the brown sugar pearls were a no-go: tough core and not worth the calories. If you prefer soft, melt-in-your-mouth brown sugar pearls, go upstairs for Chi Cha.
I find it ridiculous that the menu is only at the counter. People can't browse the menu if they don't want to stand at the counter, blocking others' way. I would suggest that menus be pasted around the shop.
Service can be a little slow, as I saw a new staff member struggling with making the drinks. Do be patient.
Saras
1
The short, blonde-haired female staff member who works there daily often lowers her mask and uses her fingers to pick her nose. I have seen this too many times for over a year, and my whole family has stopped patronizing this outlet. It's a pity since the drinks are really good, but we can only visit other outlets because that one staff member's hygiene is unacceptable.
Woon Ling Thea
5
Wonderful staff at Lot 1 Whale Tea. The staff is very friendly and promotes new items by asking us to try them. It was a great recommendation! The new Perfect Pomegranate drink is yummy!
Terrell
5
I would like to compliment staff member named Qi.
A very long time ago, she was the one who helped me with logging into the app. The response time for another colleague to assist me was less than half an hour.
To be honest, I don’t drink bubble tea often, but she made it a point to remember what I usually drink, as I usually forget.
I am sure she meets many customers, and I am sure I am not the only one she gives her personal touch to.
Her customer service standard exceeds expectations.
Thank you for making my bubble tea experience a pleasant journey.
Lee Wei
5
The team managing this outlet is very friendly and nice, and it's our favorite BBT brand. We are always looking to try their new, innovative drinks, which offer good quality tea for the price. Good value. Keep it up!
Kai Lynn
5
Really like the new fermented rice drink. The Lychee version is light and refreshing, with a big, sweet, juicy lychee gem at the bottom. Keen to try other flavors, especially Orchid, as I really wonder what it tastes like. Pistachio Avocado really brought a smile to our faces. It’s a filling drink, fit to be a snack.