Location:
Quality products and services
UOB Branch Lot One & Wealth Banking Centre serves as a comprehensive financial hub for Singapore's Choa Chu Kang community, offering the full spectrum of banking and wealth management services within the convenient Lot One Shoppers' Mall environment. As one of Singapore's leading banks, UOB combines traditional banking excellence with specialized wealth management expertise, providing residents and professionals in the northwest region with personalized financial solutions, priority services, and award-winning portfolio advisory tools that help customers achieve their financial goals with confidence and convenience.
The branch offers complete banking services alongside dedicated Wealth Banking facilities where customers enjoy priority queues, preferential pricing on telegraphic transfers, foreign exchange rates, and demand drafts, plus access to specialized Relationship Managers equipped with cutting-edge UOB Portfolio Advisory Tools. Wealth Banking customers benefit from fee-free cash withdrawals across UOB's regional ATM network, seamless integration with the UOB TMRW mobile app for 24/7 account management, and exclusive access to private consultation spaces designed for comfort and confidentiality during important financial discussions.
Located at #03-02B on the third floor of Lot One Shoppers' Mall, UOB operates Monday to Friday from 11:00 AM to 6:00 PM and Saturdays from 11:00 AM to 4:30 PM, providing flexible banking hours that accommodate working professionals and families. The branch's strategic position within the mall allows customers to efficiently handle their banking needs while enjoying shopping and dining options, while its proximity to Choa Chu Kang MRT station ensures excellent accessibility for customers throughout Singapore. Whether seeking everyday banking solutions or sophisticated wealth management services, UOB Lot One delivers comprehensive financial expertise in a modern, welcoming environment.
Based on 45 reviews
Out of 188 shops
Not enough ratings
Bryan Brian
This lady 'Yi Ern' or whatever Ern from Lot One, called and was being so rude when I told her I have no interest. She was rude to begin with when she made the phone call. Shame on this Malaysian caller. Did you guys perform any assessment on her? I'm pretty sure the call is recorded for training purposes. Please trace and listen to the way she talks!!!!
benjamin lee
Banks should just open weekends And close on weekdays Spent 2hrs queuing and still not getting stuff done 😂 Queue 1030am Staff already mentioned wait 4hrs But we still insisted to join Now 4.45pm finished summary is 6hrs queue for a 30mins job We hate going to the bank to queue for our money 💰
BENGAY Dayton Sireeporn
Super super super slow service despite 4 counters operating . I told the reception counter I m withdrawing a cashier order from my account and she corrected my English that it is not withdraw .... It should be buy a cashier order from the bank !!! How ridiculous is tis ???? Very impolite to disgrace a customer up front !!!!!!
elise xu
Worst experience! Longest waiting hours to replaced my ATM card only . Almost 5 hours and felt sorry for the older people.
Tze Hui Low
I really think UOB should station mortgage specialists at each branch. None of the staff could offer any advice about my partial prepayment for my mortgage loan and while I contacted the mortgage specialist a few days prior, I still had issues with filling up the form. On 11 Dec, I actually made 2 trips to UOB, just to correct the form. To top things off, I received a text message saying my application for partial prepayment of my loan was rejected due to a signature irregularity a day later. This means I have to make yet another trip to get things sorted. This is really very poor service on the part of UOB and I'm appalled by such standards. I will probably not take up any loans of any nature with them. I have been asking to meet or speak face to face with mortgage specialists for the past year as well, but was told they are 'backend staff' and that these 'specialists' will contact me. Yet, when I signed a housing loan with them, they were willing to meet up with me. A housing loan is no small sum and to be cast aside as a customer after the the deal is done leaves a bad aftertaste.
Ms Bunny
Your main UOB feedback website is not working. Those generated copy and pasted follow-up replies in the Google review comment sections - trying to direct people to write in and feedback but you don't bother to fix anything. Don't go wonder why people write in here on Google reviews over your staff's incompetence services.
Low J K Elvin
This UOB bank does not allow paywave payments for collection on lky coins. How funny is this. Is this even a bank? But the good thing is, there is no queue and collection of lky coins was fast. One saving grace is that their staff is very patient.
Constance Ching
Managed to reserve collection for cny new notes with appointment time 2-3pm. 1 hour later, there are still 10 customers queuing in front of me. Within the 1 hour , only 3 customers were served.
Cupcake Frostings
Horrible experiences at this branch. Waited close to 2 hours for a counter service on a weekday afternoon previously. Thought it was a one off incident. Seems like it's the norm. Went back again today to settle some admin matters. Was led through a few counters with the staff not knowing what to do at times. Avoid this branch.
Andy 1888
Today afternoon just collect this card at lot one and the Malay lady staff attitude towards customer is not very good. I do not know this card need to stamp on every chop there and never explain properly. I have received a ball and the staff open it and never explain what thing I get. Anyway a very good experience at lot one uob. No wonder all the reviews at this outlet so bad.
Benedict Lee
Banks should just open on weekends and close on weekdays. Spent 2 hours queuing and still not getting stuff done 😂 Started queuing at 10:30 AM. The staff already mentioned there would be a 4-hour wait, but we still insisted on joining. Now 4:45 PM, finished. In summary, it was a 6-hour queue for a 30-minute job. We hate going to the bank to queue for our money 💰
Benny Dayton Seah Poh
Super, super, super slow service despite 4 counters operating. I told the receptionist I'm withdrawing a cashier order from my account, and she corrected my English, saying it's not 'withdraw'... It should be 'buy' a cashier order from the bank!!! How ridiculous is this??? Very impolite to disgrace a customer up front!!!
Eliza Xu
Worst experience! Longest waiting hours just to replace my ATM card. It took almost 5 hours, and I also felt sorry for the older people.
Zi Hui Low
I strongly believe UOB should station mortgage specialists at each branch. None of the staff could offer any advice about my partial prepayment for my mortgage loan, and even though I had contacted a mortgage specialist a few days prior, I still had issues filling out the form. On December 11th, I made two trips to UOB just to correct the form. To top things off, a day later I received a text message stating my application for partial prepayment of my loan was rejected due to a signature irregularity. This means I have to make yet another trip to get things sorted. This is extremely poor service on UOB's part, and I am appalled by such standards. I will probably not take up any loans of any nature with them. For the past year, I have also been trying to meet or speak face-to-face with mortgage specialists, but was told they are 'backend staff' and that these 'specialists' would contact me. Yet, when I signed a housing loan with them, they were willing to meet with me. A housing loan is no small sum, and to be cast aside as a customer after the deal is done leaves a bad aftertaste.
Ryan Ryan
Here's an edited version: This lady, 'Yi Ern' or someone named Ern from Lot One, called and was very rude when I told her I had no interest. She was rude from the very beginning of the call. Shame on this Malaysian caller. Did you perform any assessment on her? I'm sure the call is recorded for training purposes. Please trace and listen to the way she talks!!!!
Bonnie
Your main UOB feedback website is not working. Your generated, copy-and-pasted follow-up replies in the Google review comment sections try to direct people to write in and give feedback, but you don't bother to fix anything. Don't wonder why people write reviews here on Google because of your staff's incompetent services.
Connie Ching
I managed to reserve collection for CNY new notes with an appointment time of 2-3 PM. One hour later, there were still 10 customers queuing in front of me. Within that hour, only 3 customers were served.
Kai Kay Fong
Horrible experiences at this branch. Previously, I waited close to 2 hours for counter service on a weekday afternoon. I thought it was a one-off incident, but it seems like it's the norm. I went back again today to settle some administrative matters. I was led through a few counters, and the staff often seemed unsure of what to do. Avoid this branch.
Andy 88
This afternoon, I just collected this card at Lot One, and the Malay lady staff's attitude towards customers was not very good. I did not know this card needed to be stamped at every chop, and she never explained it properly. I received a ball, and the staff opened it and never explained what I got. Anyway, a very good experience at Lot One UOB. No wonder all the reviews for this outlet are so bad.
Ben Lee
Banks should just open on weekends and close on weekdays! I spent 2 hours queuing and still didn't get anything done. 😂 I started queuing at 10:30 AM. The staff had already mentioned there would be a 4-hour wait, but we still insisted on joining. I finished at 4:45 PM. In summary, it was 6 hours of queuing for a 30-minute job. We hate going to the bank to queue for our money. 💰
Beng Yao Tay Swee Peng
Service was incredibly slow, despite four counters operating. I told the receptionist I was withdrawing a cashier order from my account, and she corrected my English, stating it's not 'withdraw' but 'buy a cashier order from the bank'! How ridiculous is this?! Very impolite to disgrace a customer upfront!
Lisa Xu
Worst experience! Longest waiting time just to replace my ATM card. Almost 5 hours, and I felt sorry for the older people.
Zi Hui Low
UOB should station mortgage specialists at each branch. None of the staff could offer any advice about my partial prepayment for my mortgage loan. Even though I had contacted a mortgage specialist a few days prior, I still had issues filling out the form. On December 11, I made two trips to UOB just to correct the form. To top things off, a day later I received a text message stating my application for partial prepayment of my loan was rejected due to a signature irregularity. This means I have to make yet another trip to get things sorted. This is extremely poor service on the part of UOB, and I'm appalled by such standards. I will probably not take up any loans of any nature with them. For the past year, I have also been asking to meet or speak face-to-face with mortgage specialists, but was told they are 'backend staff' and that these 'specialists' will contact me. Yet, when I signed a housing loan with them, they were willing to meet with me. A housing loan is no small sum, and to be cast aside as a customer after the deal is done leaves a bad aftertaste.
Bryan Ryan
This lady, 'Yi Ern' or whatever Ern from Lot One, called and was so rude when I told her I had no interest. She was rude to begin with when she made the phone call. Shame on this Malaysian caller. Did you perform an assessment on her? I'm pretty sure the call is recorded for training purposes. Please trace and listen to the way she talks!!!
Bonnie
Your main UOB feedback website is not working. Those generated, copy-and-pasted follow-up replies in the Google review comment sections, trying to direct people to write in and give feedback, yet you don't bother to fix anything. No wonder people write reviews here on Google over your staff's incompetence.
Connie Ching
Managed to reserve collection for CNY new notes with an appointment time of 2-3 PM. One hour later, there were still 10 customers queuing in front of me. Within that hour, only 3 customers were served.
Cici Fong
Horrible experiences at this branch. I waited close to 2 hours for counter service on a previous weekday afternoon. I thought it was a one-off incident, but it seems like it's the norm. I went back again today to settle some admin matters. I was led through a few counters, with staff members often not knowing what to do. Avoid this branch.
Andy 1888
This afternoon, I just collected this card at Lot One, and the Malay lady staff's attitude towards customers was not very good. I did not know this card needed to be stamped at every chop, and she never explained it properly. I received a ball, and the staff opened it but never explained what I got. Anyway, a very good experience at Lot One UOB. No wonder all the reviews at this outlet are so bad.
A H
Karen is friendly and polite. Thumbs up
patricia wong
Justina tay - banker teller excellent service (Choa Chu Kang branch)she is patient and efficient. 👍👍👍👍 …
Goh Chin huat
I will like to say thank you to the assistant vice manager assistant Branch manager Darren Wee Fu kuai he is very helpful person when I need all help regarding my USDT Golbal investment he will away help me
Jackie Pangyarihan
I would like to express my gratitude to May Ng from the Lot 1 branch for being incredibly helpful and accommodating. Thank you for assisting in processing my excess payment after several months of back-and-forth with customer service. Your support is truly appreciated!
Andrew Hoe
I recently visited UOB and was assisted by Xandra, the branch manager, and one of her young staff members (I didn’t manage to get her name). Both of them were incredibly patient, helpful, and understanding throughout the entire process. Xandra was especially professional and attentive, making sure everything was handled smoothly. I really appreciated the warm service and support from the team — it made my experience at the bank a very pleasant one. Thank you!
Ah Hock
Karen is friendly and polite. Thumbs up.
Priscilla Wong
Justina Tay - Bank Teller, excellent service (Choa Chu Kang branch). She is patient and efficient. 👍👍👍👍
Goh Jin Huat
I would like to say thank you to the Assistant Vice Manager, Assistant Branch Manager Darren Wee Fu Kuai. He is a very helpful person; whenever I need help regarding my USDT Global investment, he will always help me.
Low Jun Kai Elvin
This UOB bank does not allow PayWave payments for collection of LKY coins. How funny is this! Is this even a bank? However, there was no queue and collection of LKY coins was fast. One saving grace is that their staff is very patient.
Jackie Pang
I would like to express my gratitude to May Ng from the Lot 1 branch for being incredibly helpful and accommodating. Thank you for your assistance in processing my excess payment after several months of back-and-forth with customer service. Your support is truly appreciated!
Andy Hoe
I recently visited UOB and was assisted by Xandra, the branch manager, and one of her young staff members (whose name I didn't get). Both of them were incredibly patient, helpful, and understanding throughout the entire process. Xandra was especially professional and attentive, making sure everything was handled smoothly. I really appreciated the warm service and support from the team — it made my experience at the bank a very pleasant one. Thank you!
Ah Hock
Karen is friendly and polite. Thumbs up.
Patrice Wong
Justina Tay – Bank Teller. Excellent service at Choa Chu Kang branch. She is patient and efficient. 👍👍👍👍
Goh Jin Fatt
I would like to say thank you to Assistant Branch Manager Darren Wee Fu Kuai. He is a very helpful person. Whenever I need help regarding my USDT Global investment, he will always help me.
Low J K Alvin
This UOB bank does not allow PayWave payments for the collection of LKY coins. How funny is this? Is this even a bank? But the good thing is, there was no queue, and the collection of LKY coins was fast. One saving grace is that their staff are very patient.
Jackie Pang Yi Han
I would like to express my gratitude to May Ng from the Lot 1 Branch for being incredibly helpful and accommodating. Thank you for assisting in processing my excess payment after several months of back-and-forth with customer service. Your support is truly appreciated!
Andrew Ho
I recently visited UOB and was assisted by Xandra, the branch manager, and one of her young staff members (whose name I didn't catch). Both of them were incredibly patient, helpful, and understanding throughout the entire process. Xandra was especially professional and attentive, making sure everything was handled smoothly. I really appreciated the warm service and support from the team — it made my experience at the bank a very pleasant one. Thank you!
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