WTS Travel Tours Pte Ltd

Horrible service the employee provide to people. They will just see your attire and just assume that you are poor and wont even bother to provide you basic proper services and manners. Disgusting attitude serving people based on their attire. They expect people who visit to be wearing formal attires with expensive jewellery, instead of casual clothing.

Staff was not attentive. My friend and I booked a trip to batam. I enquired on the itineraries and a copy of it as well as the cost of traveling. The staff only provide a copy for my friend and neglected my copy. Furthermore, I have to enquire two times on my travelling issues because the staff seemed not to be listening to my questions. The whole experience on purchasing the booking is a letdown. I purchased the tickets at lot one outlet which is far from my location. Having such a cold shoulder treatment from the staff has tarnished their reputation as I will think twice to book any holidays with the company.

I had a terrible experience booking Genting tour packages at this CCK WTS. During my first encounter, I was initially served by a polite young staff member, but unfortunately, I ended up having to pay additional money because they claimed they couldn't secure the room. During my second encounter, I encountered a rude older staff member who collect payment without verifying the validity of my booking. He then questioned me about its confirmation, leaving me feeling uncertain and frustrated. Unlike this experience, booking through KLOOK offers the assurance of clear confirmation and documentation, and way cheaper.

Lousy service, their hotline will never have anyone answering the calls. I tried calling in to check about package as I don't want to waste my time going down to find out none available but the wonderful thing they have been doing for years is not answering the phone. What's the point of having a phone number to call in for enquires if no one is bothering to pick up, they been doing this bad practice for years.

I will 0 if possible. One of the worst services I have ever encountered. We go through agencies to apply visa for convenience. Don’t bother. Doing it yourself is much easier. Applying for Malaysia visa is super easy on your own. They charge double of what we will have to pay online but won’t even answer their phone. CCK outlet is the worst. Wonder how they are still in business.

Super poor service. Booked a trip to Genting and they did not send me the details for the trip from Singapore to Genting. Ended up having NO SEATS at 530AM in the morning. This is very irresponsible of them. Immediately had to rush down to golden mile (which was not opened yet) and book another bus to Kovan immediately so that we could travel up to Genting. Asked them for refund for the return trip as I didn’t want to travel with this company anymore but they refused, stating it is non refundable. Then on the return trip, the seat was assigned to us and I had to be away from my partner who was sick. Asked to rearrange the seats as I wanted to take care of my partner but the employee said this is not arranged by them and unable to compromise. Based on what I know it is autoseat so we are supposed to be able to “choose our seats” based on first come first served. So why was I assigned a seat away from my partner and no empathy shown from the company when mentioned that I had to take care of my partner. Very disappointed with this company. Would give 0 stars if possible. Will NEVER travel with WTS Travel again. Travel with them at your own risk.

Double consider if you want to book through them. Book a cruise trip and I have to rush them for tickets and details. and during the booking, we requested them to get the room nearer to lift as we are bring elderly. in the end, our room is the furthest from the lift.. Came down to ask and they keep mentioning not far from lift.. thinking as if we never take the cruise before.. Worst attitude

There is a queue system in place, but they don’t follow it. I waited 20 minutes to be served while others bypassed the queue by going directly to the counter. When I inquired about the availability of coaches and hotels, the receptionist gave a half-hearted response and seemed reluctant to assist. Instead of offering any solutions, he only answered the specific questions I asked, making me feel like I was talking to a robot.

I wish to enquire on some travelling information but I could never reach them (lot 1). I have tried calling them weekdays, weekends, in the morning, in the afternoon but the calls are never picked up. If that’s the case, why provide a phone number?

Super terrible, been calling the WTS CCK Branch hotline doesnt work. Nobody picks up the call. Call the main office, refer me back to call the nearest outlet which is WTS CCK Branch. Waste of my time!

Cannot changing the seat even booked few months ago!!!! What the worst travel experinces!!!😑 Last row very shaking and not comfortable!!!!!!! We are the first stop and the driver dont allow us to change the seat Pay for a more expensive price (compared with other travel agencies) ,I still cannot choose the seat... For those who are interested in this travel agency, please consider!!!!

Horrible service the employees provide. They will see your attire and assume you are poor, and won't even bother to provide you basic services and proper manners. This is a disgusting attitude: serving people based on their attire. They expect people who visit to be wearing formal attire with expensive jewellery, instead of casual clothing.

Staff was not attentive. My friend and I booked a trip to Batam. I inquired about the itineraries and requested a copy of them, as well as the cost of traveling. The staff only provided a copy for my friend and neglected to provide me with a copy. Furthermore, I had to inquire two times about my travel issues because the staff seemed not to be listening to my questions. The entire booking experience was a letdown. I purchased the tickets at the Lot One outlet, which is far from my location. Having received such cold shoulder treatment from the staff has tarnished their reputation, as I will think twice about booking any holidays with the company.

I had a terrible experience booking Genting tour packages at this CCK WTS. During my first encounter, I was initially served by a polite young staff member, but unfortunately, I ended up having to pay extra because they claimed they couldn't secure the room. During my second encounter, I encountered a rude older staff member who collected payment without verifying the validity of my booking. He then questioned me about its confirmation, leaving me feeling uncertain and frustrated. Unlike this experience, booking through KLOOK offers the assurance of clear confirmation and documentation, and is way cheaper.

Lousy service. Their hotline never has anyone answering calls. I tried calling in to check about a package, as I didn't want to waste my time going down to find out none were available. But the wonderful thing they've been doing for years is not answering the phone. What's the point of having a phone number for inquiries if no one bothers to pick up? They've been doing this bad practice for years.

I would give 0 stars if possible. One of the worst services I have ever encountered. We go through agencies to apply for a visa for convenience. Don't bother. Doing it yourself is much easier. Applying for a Malaysian visa is super easy on your own. They charge double what we'd pay online but won't even answer their phone. CCK outlet is the worst. Wonder how they are still in business.

Super poor service. Booked a trip to Genting, and they did not send me the details for the trip from Singapore to Genting. I ended up having **NO SEATS** at 5:30 AM. This is very irresponsible of them. I immediately had to rush down to Golden Mile (which was not open yet) and book another bus to Kovan so that we could travel up to Genting. I asked them for a refund for the return trip as I didn't want to travel with this company anymore, but they refused, stating it was non-refundable. Then, on the return trip, the seat was assigned to us, and I had to be away from my partner, who was sick. I asked to rearrange the seats as I wanted to take care of my partner, but the employee said this was not arranged by them and they were unable to compromise. Based on what I know, it's an auto-assigned seating system, so we are supposed to be able to “choose our seats” based on a first-come, first-served basis. So why was I assigned a seat away from my partner, and why was no empathy shown by the company when I mentioned that I had to take care of my partner? Very disappointed with this company. I would give 0 stars if possible. I will **NEVER** travel with WTS Travel again. Travel with them at your own risk.

Think twice if you want to book through them. I booked a cruise trip, and I had to rush them for tickets and details. During the booking, we requested a room nearer to the lift as we were bringing elderly. In the end, our room was the furthest from the lift. When I came down to ask, they kept mentioning it wasn't far from the lift. It was as if they thought we had never taken a cruise before. Worst attitude.

There is a queue system in place, but it isn't followed. I waited 20 minutes to be served while others bypassed the queue by going directly to the counter. When I inquired about the availability of coaches and hotels, the receptionist gave a half-hearted response and seemed reluctant to assist. Instead of offering any solutions, he only answered the specific questions I asked, making me feel like I was talking to a robot.

I wish to inquire about travel information, but I could never reach them. I have tried calling them weekdays, weekends, mornings, and afternoons, but the calls are never picked up. If that’s the case, why provide a phone number?

Super terrible. Been calling the WTS CCK Branch hotline; it doesn't work. Nobody picks up the call. I called the main office, and they referred me back to call the nearest outlet, which is the WTS CCK Branch. A waste of my time!

Could not change the seat, even though booked a few months ago! What a terrible travel experience! The last row was very shaky and uncomfortable! We were the first stop, and the driver didn't allow us to change the seat. I paid a higher price (compared with other travel agencies), yet I still couldn't choose my seat. For those interested in this travel agency, please consider this carefully.

Horrible service from the employees. They will just see your attire, assume you are poor, and won't even bother to provide you with basic, proper service and manners. Their attitude of serving people based on their attire is disgusting. They expect visitors to wear formal attire with expensive jewelry, instead of casual clothing.

The staff was not attentive. My friend and I booked a trip to Batam. I enquired about the itineraries and a copy of them, as well as the cost of traveling. The staff only provided a copy for my friend and neglected mine. Furthermore, I had to enquire twice about my travel issues because the staff seemed not to be listening to my questions. The whole experience of purchasing the booking was a letdown. I purchased the tickets at the Lot One outlet, which is far from my location. Having received such cold shoulder treatment from the staff has tarnished their reputation, and I will think twice before booking any holidays with the company.

I had a terrible experience booking Genting tour packages at this CCK WTS. During my first encounter, I was initially served by a polite young staff member. Unfortunately, I ended up paying additional money because they claimed they couldn't secure the room. During my second encounter, I encountered a rude older staff member who collected payment without verifying the validity of my booking. He then questioned me about its confirmation, leaving me feeling uncertain and frustrated. Unlike this experience, booking through KLOOK offers the assurance of clear confirmation and documentation, and is much cheaper.

Lousy service. Their hotline never answers calls. I tried calling in to check about a package, as I didn't want to waste my time going down only to find out it wasn't available. But the wonderful thing they've been doing for years is not answering the phone. What's the point of having a phone number to call for inquiries if no one bothers to pick up? They've been doing this bad practice for years.

I would give 0 stars if possible. One of the worst services I have ever encountered. We go through agencies to apply for visas for convenience. Don't bother. Doing it yourself is much easier. Applying for a Malaysian visa is super easy on your own. They charge double what we would have to pay online but won't even answer their phone. CCK outlet is the worst. I wonder how they are still in business.

Super poor service. I booked a trip to Genting, but they did not send me the trip details. Consequently, I ended up having NO SEATS at 5:30 AM. This is very irresponsible of them. I immediately had to rush down to Golden Mile (which was not yet open) and book another bus to Kovan so that we could travel up to Genting. I asked them for a refund for the return trip as I didn't want to travel with this company anymore, but they refused, stating it was non-refundable. Then, on the return trip, my seat was assigned to me, and I had to be away from my partner, who was sick. I asked to rearrange the seats as I wanted to take care of my partner, but the employee said this was not arranged by them and they were unable to compromise. Based on what I know, it's an auto-seat system, so we are supposed to be able to "choose our seats" based on a first-come, first-served basis. So, why was I assigned a seat away from my partner, and why was no empathy shown by the company when I mentioned that I had to take care of my partner? I am very disappointed with this company. I would give 0 stars if possible. I will NEVER travel with WTS Travel again. Travel with them at your own risk.

Think twice if you want to book through them. We booked a cruise trip, and I had to rush them for tickets and details. During the booking, we requested a room nearer to the lift, as we were bringing elderly family members. In the end, our room was the furthest from the lift. When we came down to ask, they kept mentioning "not far from the lift," acting as if we had never taken a cruise before. Worst attitude.

There is a queue system in place, but they don’t follow it. I waited 20 minutes to be served, while others bypassed the queue by going directly to the counter. When I inquired about the availability of coaches and hotels, the receptionist gave a half-hearted response and seemed reluctant to assist. Instead of offering any solutions, he only answered the specific questions I asked, which made me feel like I was talking to a robot.

I wish to enquire about some travel information, but I could never reach them. I have tried calling them weekdays, weekends, mornings, and afternoons, but the calls are never picked up. If that's the case, why provide a phone number?

Super terrible. I've been calling the WTS CCK Branch hotline, but it doesn't work. Nobody picks up the call. I called the main office, and they referred me back to the nearest outlet, which is the WTS CCK Branch. Waste of my time!

I couldn't change my seat, even though I booked months ago! What a terrible travel experience! The last row was very shaky and uncomfortable. We were the first stop, and the driver didn't allow us to change seats. Despite paying a more expensive price (compared to other travel agencies), I still couldn't choose my seat. For those interested in this travel agency, please consider this.