Excellent Service from Ms Jennifer Low.
I will definitely go back to WTS Travel @Lot One 👍 …
Amanda Teo
1
There is a queue system in place, but they don’t follow it. I waited 20 minutes to be served while others bypassed the queue by going directly to the counter. When I inquired about the availability of coaches and hotels, the receptionist gave a half-hearted response and seemed reluctant to assist. Instead of offering any solutions, he only answered the specific questions I asked, making me feel like I was talking to a robot.
Augustine Yeo
1
Double consider if you want to book through them. Book a cruise trip and I have to rush them for tickets and details. and during the booking, we requested them to get the room nearer to lift as we are bring elderly. in the end, our room is the furthest from the lift.. Came down to ask and they keep mentioning not far from lift.. thinking as if we never take the cruise before.. Worst attitude
Sarah Sai
5
Booked a Genting tour with the agency. The salesperson was quick, efficient, and knowledgeable about pricing, hotel stays and food. Thank you!
Celine Tan
5
Communication throughout the booking process was very clear and helpful by ms Shirley Tang at Lot One outlet. Keep it up the good job.👏👍 …
Annie Saw Xin Nee
1
Cannot changing the seat even booked few months ago!!!!
What the worst travel experinces!!!😑
Last row very shaking and not comfortable!!!!!!!
We are the first stop and the driver dont allow us to change the seat
Pay for a more expensive price (compared with other travel agencies) ,I still cannot choose the seat...
For those who are interested in this travel agency, please consider!!!!
Tan Lay Seah
1
I wish to enquire on some travelling information but I could never reach them (lot 1). I have tried calling them weekdays, weekends, in the morning, in the afternoon but the calls are never picked up. If that’s the case, why provide a phone number?
Mich Tan
1
Super terrible, been calling the WTS CCK Branch hotline doesnt work. Nobody picks up the call. Call the main office, refer me back to call the nearest outlet which is WTS CCK Branch. Waste of my time!
Ilysa S
5
Agent Jennifer Low is a superb professional in her line of work! She was very friendly from the onset when we enquired on a trip and was more than happy to share all the available information with us, especially any promotions that applied to the trip packages we were considering. She helped us to compare prices and the items included in each package before we made our choice. My partner and I very much appreciate the patience you showed and the cheery demeanor through all the many questions and clarifications we had. You definitely put our mind to ease, was clear with all the details and proactive in the information we needed.
Thank you for helping us make the best decision for our trip Jennifer, we look forward to many more future bookings with you!
JY
1
Super poor service. Booked a trip to Genting and they did not send me the details for the trip from Singapore to Genting. Ended up having NO SEATS at 530AM in the morning. This is very irresponsible of them. Immediately had to rush down to golden mile (which was not opened yet) and book another bus to Kovan immediately so that we could travel up to Genting. Asked them for refund for the return trip as I didn’t want to travel with this company anymore but they refused, stating it is non refundable.
Then on the return trip, the seat was assigned to us and I had to be away from my partner who was sick. Asked to rearrange the seats as I wanted to take care of my partner but the employee said this is not arranged by them and unable to compromise. Based on what I know it is autoseat so we are supposed to be able to “choose our seats” based on first come first served. So why was I assigned a seat away from my partner and no empathy shown from the company when mentioned that I had to take care of my partner. Very disappointed with this company.
Would give 0 stars if possible. Will NEVER travel with WTS Travel again. Travel with them at your own risk.