I purchased a spec cost $3,322.00.
Below is my sharing point.
Rating and inking this review is on my own accord because they deserve it.
The Humbleness, Well-mannered, Good Product Knowledge, Positivity Vibes, and Understanding of my needs is TRANSCEND. Thumbs Up!
In particular, the service associate who attended to me was: Miss Katherine Chong. A lady with superb personality. Nothing but the truth!
The rest of the team members are polite too. They have spirited personality to assist; Phenomenal!
A short note, but heartfelt!
An amazing journey I had with you all. Impeccable!!!
Yours Sincerely,
Iqbal
Zhuang Wei Boh
5
Katherine is very friendly and professional, she is very patient as I’m a first timer, thank you for the service !
Elene Wong
5
As someone who’s always been afraid of trying contacts (one of my biggest fears ever, really), I’m so thankful that my first purchasing and lens application experience was with Katherine!! She was very patient and assuring through the whole experience (and the rest of the staff there were supportive too!!), and was friendly through the whole session. Recommended if you’re a first-timer!!!
Pukay
5
I have been going to the same Capitol Optical branch in Choa Chu Kang Lot 1 for the past 5 years and their service has been exemplary each year. They have been very accommodating to my request and very helpful when choosing frames. They conduct thorough checks before recommending. Katherine helped me on my eye check today and has provided clear information on the type of lenses I will be purchasing. Katherine has been very patient and can easily gauge that she is well versed on her work and on their product.
Jer
5
Have been visiting Lot one Capitol Opitcal for years. The Staffs are very helpful. Esp pik yee.Thank you always for the excellent service.
Carrie Tan
5
I’ve been a customer of Capital Optical for many years, and a big part of that is because of Pik Yee, who has always provided exceptional service.
Pik Yee is professional, knowledgeable, and incredibly patient. She takes the time to explain everything clearly, whether it’s helping to choose the right frames, advising on suitable lenses, or conducting thorough eye checks. Her warm and friendly approach makes every visit a smooth and pleasant experience.
I trust her so much that I even bring my kids to her for their eye care needs. She’s fantastic with them—gentle, engaging, and always making sure they feel comfortable. It gives me great peace of mind knowing our entire family’s eye care is in such capable hands.
Thank you, Pik Yee.
Wong TokYin
5
Pik Yee demonstrated professionalism and provided useful guidance. Happy with the overall service and product delivery…keep this up! Thank you.
Ling Yin Tan
5
I’ve been a regular at the optical shop. Like the design of the spectacles and appreciate the warm customer service. Thanks Pik Yee for rushing out my spectacles as I broke the old one.
Teh Yi Xuan Hannah (Ytps)
5
I had a fantastic experience at Capitol Optical's Lot One store. The staff were incredibly knowledgeable and helpful, taking the time to explain everything thoroughly and answer all my questions. The eye exam was very detailed, and I appreciated the personalised advice I received. The store itself was clean and well-organised, and I was impressed with the range of frames they had available. I would highly recommend this store to anyone looking for quality eyewear and excellent service. Katherine’s service is what I would like to shout out because she is very friendly and kind allowing my mom to interact with her easily and her advice is very easy to follow maintaining a steady eye power level.
Sylvia Wong
5
Have been going to Capitol @ Lot 1 for a few years now and their service has always been consistent. Their staff are really friendly and approachable. Special mention to Chow Pik Yee who's always so genuine and courteous, and constantly seeks out the best deals for her customers. Keep up the good work :)