Eu Yan Sang at Lot One Shoppers' Mall brings 145 years of Traditional Chinese Medicine expertise to the Choa Chu Kang community, continuing the heritage brand's mission of 'Caring for Mankind' since 1879 as Asia's leading integrative healthcare and wellness company. This trusted household name serves health-conscious individuals, families seeking natural remedies, and those embracing TCM principles with over 1,000 different types of Chinese herbs and 300+ products representing the region's best-stocked TCM retailer. Located within Lot One's health and wellness section, Eu Yan Sang provides convenient access to traditional healing wisdom combined with modern quality control methods including advanced Herb Fingerprinting Technology that ensures authentic ingredient identification and optimal therapeutic efficacy.
The comprehensive product range encompasses fine quality Chinese herbs, Chinese proprietary medicines, health food, and TCM supplements including best-selling items like Bottled Bird's Nest for general health promotion, Lingzhi Cracked Spores Capsules for immune system strengthening, Hou Ning Powder for cough relief, and Essence of Chicken for energy replenishment and blood nourishment. The extensive herbal pharmacy features traditional remedies for various health concerns, premium ginseng varieties, dried herbs for custom prescriptions, and modern TCM formulations that bridge ancient wisdom with contemporary health needs. Professional consultation ensures customers receive appropriate guidance on herb selection, dosage recommendations, and integration with existing health routines.
As part of Eu Yan Sang's network of over 40 Singapore outlets plus 25 TCM clinics with more than 50 licensed practitioners, the Lot One location provides the north-western community with accessible traditional healthcare alternatives that complement modern medical treatments. The store's commitment to quality assurance and authentic TCM practices ensures customers receive genuine therapeutic benefits while exploring natural approaches to health maintenance and disease prevention. Whether seeking traditional remedies for specific health concerns, maintaining wellness through preventive TCM supplements, or exploring natural alternatives to conventional treatments, Eu Yan Sang continues to honor traditional Chinese medicine principles while delivering modern convenience and reliability that has earned trust across generations of Singapore families.
They didn't deliver the cny hamper on time and their tracking system doesn't work and cant get a response from them either. Then after a few days received an email, simply reply saying sorry, bcos cannot cope with order.
Wrote an email to them (see below)
"I'm extremely frustrated and disappointed with this response. A busy period is no excuse for neglecting a customer's order. It’s your responsibility to manage demand properly and ensure all deliveries are fulfilled as promised. Your oversight has caused unnecessary stress and embrassement, and a simple apology doesn’t make up for the delay"
And then no reply again....
With this type of customer service, this will be the last time I will get anything fr them.
Jo U
not clear with current promo and mock customer
Jo Yu
The current promo was not clear, and a customer was mocked.
Goh Kok
They didn't deliver the CNY hamper on time, their tracking system didn't work, and I couldn't get a response from them. Then, after a few days, I received an email simply replying, "Sorry, because we couldn't cope with orders."
I wrote an email to them (see below):
"I'm extremely frustrated and disappointed with this response. A busy period is no excuse for neglecting a customer's order. It's your responsibility to manage demand properly and ensure all deliveries are fulfilled as promised. Your oversight has caused unnecessary stress and embarrassment, and a simple apology doesn't make up for the delay."
And then, no reply again.
With this type of customer service, this will be the last time I get anything from them.
Positive Reviews
Chee Wei Ching
Yuwu's product quality is first-rate. I trust its products and quality.
A A
Came to buy some good quality rose petal tea. The store person was busy attending to another customer. Took a while before I can make payment. Do have more staff on weekends since some products sold do need some explanations. So definitely more staff will be helpful to promote sales. I wanted to ask some qns but staff was too busy
Janice Khoo
Great service by sales staff Swee Huat. He is very patient to recommend and assist in any purchases. All staff are polite too. Will patronise again.😊 …
Wei Leong Chong
Wide range of good to buy
Jay S
Good service
Lee Ah soy
The service is very polite and friendly. The brands of medicinal materials are all special. I am very happy to buy them. Thank you for the enthusiasm and service of the staff.
Chee Wei Qing
Yuwu's product quality is first-rate. I trust its products and their quality.
Lee Ah Swee
The service is very polite and friendly. The medicinal material brands are all special. I am very happy to buy them. Thank you for the staff's enthusiasm and service.
Jay Soh
Good service.
Wei Liang Chong
Wide range of **goods** to buy.
Janessa Khoo
Great service by sales staff Swee Huat. He is very patient in recommending and assisting with any purchases. All staff are polite too. Will patronise again.😊 …
An An
Came to buy some good quality rose petal tea. The staff member was busy assisting another customer. It took a while before I could make payment. More staff would be beneficial on weekends, especially since some products do need explanations. This would certainly help promote sales. I wanted to ask some questions, but the staff were too busy.
