Reviews for Japan Home at Lot One Shoppers' Mall

SH Ng

August 19, 2025

1

Horrible cashiers. Discount vouchers details had faded so asked cashier to check. Their response were unfriendly and rude. I told them to feedback to their bosses on this issue and they just ignored.

Chelsea

August 19, 2025

1

Super bad service. Bought permanent marker and the staff didn't include it in my plastic bag. Checked after back home and missing my permanent marker. Checked receipts but there's permanent marker included. Please staff don't call and doing work and then you can't focus of what you doing. The marker cost only a dollars but i bought it because i need so badly today. For customer please check your stuff before leaving the shop. Because the staff tend to not include all the things that you bought.

Audrey Aik Choo Heng

August 19, 2025

1

Worst cashier service I ever come across. Wanted to exchange the wrong sized disposal travel underwear that I bought. The packages were unopened and intact. The cashier just raised her voice and told me no exchange for underwear. I told her these are disposal ones and unopened. She kept repeating no exchange and kept talking to people who were outside the shop. I had to tell her to be respectful as I had waited and approached her first. Also I told her Japan Home return policy stated goods in original condition accompanied by receipts. She very reluctantly did the exchange for me with a very black face. Terrible customer service!!

Harshada Upare

August 19, 2025

5

Today I had wonderful experience in Japan Home Lot One! I'd purchased an item in store about 6 days ago. My family didn't like it so I tried to return it. The counter asked me to take in exchange. Upon seeeing on the website the refund policy, I requested for refund. I got my refund back. Very helpful and generous Two ladies on the counter.