Kodak Express

It has been established that the young(?) lady - has terrible service, with an attitude to match. The boss is no different. Will head to Fuji film for any camera or print related services. Having visited multiple times to purchase & develop film, I understand there may be a few blank frames which is acceptable. However, my latest roll came back with only four photos—everything else was blank (36 in total). This amounts to approx $30-40 for four digital images. They suggested that the camera might be faulty or improperly used. If so, how did some images develop fine? Rather than addressing the issue, they told me to check with other people/stores out there. Their own words say it all: go elsewhere. Likewise, CapitaMalls can do with a better tenant. Sure, there are no refunds. At least provide some form of resolution. After much back and forth, they gave a $2 discount but I load the film without their help. They simply don’t have the assurance of doing it right why would we risk doing it ourselves. This complete lack of accountability and dismissive attitude is appalling.

Print A5 Art card but they wanna charge extra cost for cutting? Don’t you have precut A5 then? Lousy quality as well, still wanna charge separate for card and printing

Poor customer service from this young lady. My helper went to take a picture for Malaysia Visa. The photo which the shop took and cropped was rejected by the travel agent as her ears could not be seen. Went back to the shop to ask for re-take. The lady questioned if the agent really rejected the photo and said other people also submitted similar photos which cannot see the ears. She was impatient and unfriendly. She unwillingly retook a picture and this time the ears could be seen. I suspect the first photo was cropped off too much by the lady but she wasn’t upfront to admit her mistake. Very unprofessional! Not going back there ever.

Came here to make a copy of my music score book and the lady did a BAD job. Lots of shadows and black bars on the pages! Printing quality was bad too; the black is more like dark grey! I'm so annoyed because this makes the music notes unclear! Basically, the staff got NO skills! Last time here.

$1 for a one side B/W A4 print is the new low for this shop. Are there any other services avaliable nearby?

Don’t waste your money here. There was this chinese aunty that didn’t understood my request. Had to stand there waiting for her to figure out the printing until her colleague took notice that she was struggling. Worse is that she blamed me for saying the wrong thing when she didnt know that to do in the first place.

KODAK EXPRESS MY EXPERIENCE IN THAT SHOP WAS TERRIBLE FOR TODAY CAUSE I WANTED TO PRINT DOCUMENTS FROM EMAIL BUT THE EMPLOYEES DIDN'T HELP MUCH AND ALL THEY SAID IS YOU CAN USE THE COMPUTER FOR 15 MIN AND COST $2 AND I STARTED MY TIMER AND I ONLY DID FOR 5 MIN CAUSE I COULDN'T ACCESS MY EMAIL BUT I DIDN'T CONTINUE BROWSE I JUST STOP USING THE COMPUTER AND IT'S NOT EVEN 15 MINUTES AND I ALREADY EXPLAIN TO THE EMPLOYEES BUT THEY IGNORE IT AND THEY JUST CHARGE PEOPLE MONEY 💰 AND IT'S ABSOLUTELY DISGUSTING BEHAVIOR AND I HAVE EXPERIENCE THIS BEFORE AND I USED TO WORK AS CUSTOMER SERVICE PROFESSIONAL MANAGEMENT. BUT THIS IS NOT ACCEPTABLE AND THEY DON'T HAVE LOTS OF CUSTOMER IN THEIR SHOP BUT THEY DON'T BOTHER HELPING IT AND ANOTHER THING IS WHEN I TRYING TO PAY THAT $2 USING MY CARD PAYMENT AND THEY KNOW SOME TECHNICAL ISSUE WAS HAPPEN IN A SYSTEM FOR A SHORT WHILE AND THEY BLAME MY CARD ABOUT IT AND I TOLD THEM PLEASE DON'T JUDGE CAUSE MY CARD IS USED FOR DEBIT CREDIT VISA AND MORE AND IT'S INTERNATIONAL SO THEY ARE JUST MISUNDERSTANDING AND ALSO NEGATIVE . SO THIS IS MY REPORT AND FEEDBACK . AND ALSO I AM MAKING A INTERNATIONAL PODCAST RADIO AND LIVE STREAMING GLOBALLY ABOUT THIS EMPLOYEES AND THIS WILL GO VIRAL HOPEFULLY AND ALL I NEED HONEST WORKER BUT NOTHING FROM THIS EMPLOYEES SO I AM POSITIVE THAT THIS POST WILL BE GLOBALLY IN THE PODCAST RADIO SINGAPORE AND INTERNATIONAL LIVE. THANKS 👍

Rude and unprofessional service. Called beforehand to confirm they can do 40 x 50 cm print. The lady on the phone said they can do it at $38.40 and it will take 7 days. I went down to the shop after the call and was told by another staff that the earliest I can receive my item is in 15 days because their outsourced printer went on vacation. The original lady who spoke to me on the phone was very unapologetic and rude about the mistake she made about giving me false information causing me inconvenience.

Those taking passport photos DO NOT GO HERE. They are scamming you like crazyy. When u need to take ur passport size photo opposite ICA under the blocks there are excellent shops who will take it for u quickly and help u photoshop and 4 hardcopies and softcopy all for just $5-6.

Ordered A5 art cards, but they wanted to charge extra for cutting? Don't you have pre-cut A5 then? Lousy quality as well, and they still wanted to charge separately for the card and printing.

Poor customer service from this young lady. My helper went to get a picture taken for a Malaysia Visa. The photo taken and cropped by the shop was rejected by the travel agent as her ears could not be seen. I went back to the shop to ask for a retake. The lady questioned if the agent had really rejected the photo, stating that other people had also submitted similar photos where the ears could not be seen. She was impatient and unfriendly. She unwillingly retook a picture, and this time the ears could be seen. I suspect the first photo was cropped too much by the lady, but she wasn't upfront about admitting her mistake. Very unprofessional! I will not be returning there ever.

Came here to make a copy of my music score book, and the lady did a terrible job. Lots of shadows and black bars on the pages! Printing quality was poor too; the black was more like dark grey! I'm so annoyed because this made the music notes unclear! Basically, the staff had no skills! Last time here.

$1 for a one-sided B/W A4 print is the new low for this shop. Are there any other services available nearby?

Don’t waste your money here. There was this Chinese aunty that didn't understand my request. Had to stand there waiting for her to figure out the printing until her colleague took notice that she was struggling. Worse is that she blamed me for saying the wrong thing when she didn't know what to do in the first place.

KODAK EXPRESS: My experience in that shop today was terrible. I wanted to print documents from email, but the employees didn't help much. All they said was, "You can use the computer for 15 minutes, and it costs $2." I started my timer and only used it for 5 minutes because I couldn't access my email. I didn't continue browsing; I just stopped using the computer. It wasn't even 15 minutes, and I already explained this to the employees, but they ignored it and still charged me money 💰. This is absolutely disgusting behavior. I have experienced this before, and I used to work in customer service and professional management. This is not acceptable. They don't have many customers in their shop, yet they don't bother helping. Another thing is, when I tried to pay the $2 using my card, they knew there was a technical issue happening in their system for a short while, yet they blamed my card. I told them not to judge, because my card is used for debit, credit, Visa, and more; it's international. They were just misunderstanding and negative. So, this is my report and feedback. I am also making an international podcast and radio live stream globally about these employees, and this will hopefully go viral. All I need is honest workers, but I got nothing from these employees. I am positive that this post will be featured globally on podcast radio in Singapore and in international live streams. Thanks 👍

Rude and unprofessional service. Called beforehand to confirm they can do a 40 x 50 cm print. The lady on the phone said they can do it for $38.40 and it will take 7 days. I went down to the shop after the call and was told by another staff member that the earliest I could receive my item would be in 15 days because their outsourced printer had gone on vacation. The original lady who spoke to me on the phone was very unapologetic and rude about the mistake she made in giving me false information, which caused me inconvenience.

Those taking passport photos DO NOT GO HERE. They are scamming you like crazy. When you need to take your passport-sized photo, opposite ICA, under the blocks, there are excellent shops that will take it for you quickly, help you photoshop, and provide 4 hard copies and a soft copy, all for just $5-6.

It has been established that the young lady has terrible service, with an attitude to match. The boss is no different. I will head to Fujifilm for any camera or print-related services. Having visited multiple times to purchase and develop film, I understand there may be a few blank frames, which are acceptable. However, my latest roll came back with only four photos—everything else was blank out of 36 exposures. This amounts to approximately $30-40 for four digital images. They suggested that the camera might be faulty or improperly used. If so, how did some images develop fine? Rather than addressing the issue, they told me to check with other people or stores. Their own words say it all: go elsewhere. Likewise, CapitaMalls can do with a better tenant. Sure, there are no refunds. At least provide some form of resolution. After much back and forth, they gave a $2 discount, even though I loaded the film myself. They simply don't have the assurance of doing it right, so why would we risk doing it ourselves? This complete lack of accountability and dismissive attitude is appalling.

I ordered an A5 art card print, but they want to charge extra for cutting? Don't you have precut A5? The quality is lousy as well, and they still want to charge separately for the card and printing.

Poor customer service by this young lady. My helper went to get a picture taken for a Malaysia Visa. The photo that the shop took and cropped was rejected by the travel agent because her ears could not be seen. My helper went back to the shop to ask for a retake. The lady questioned whether the agent really rejected the photo and said other people also submitted similar photos where the ears could not be seen. She was impatient and unfriendly. She unwillingly retook a picture, and this time the ears could be seen. I suspect the first photo was cropped too much by the lady, but she wasn't upfront about admitting her mistake. Very unprofessional! Not going back there ever.

Came here to make a copy of my music score book, and the lady did a poor job. Lots of shadows and black bars on the pages! Printing quality was poor too; the black is more like dark grey! I'm so annoyed because this makes the music notes unclear! Basically, the staff had no skills! Last time here.

$1 for a one-sided B/W A4 print is the new low for this shop. Are there any other services available nearby?

Don’t waste your money here. There was this Chinese aunty who didn’t understand my request. I had to stand there waiting for her to figure out the printing until her colleague took notice that she was struggling. What's worse is that she blamed me for saying the wrong thing when she didn't know what to do in the first place.

My experience at Kodak Express today was terrible. I wanted to print documents from my email, but the employees didn't help much. All they said was, "You can use the computer for 15 minutes, and it costs $2." I started my timer and only used it for 5 minutes because I couldn't access my email. I didn't continue browsing; I just stopped using the computer. It wasn't even 15 minutes, and I already explained this to the employees, but they ignored it and just charged me money 💰. This is absolutely disgusting behavior. I have experienced this before, and I used to work in customer service and professional management. This is not acceptable. They don't have many customers in their shop, yet they don't bother helping. Another thing is when I tried to pay that $2 using my card, they knew some technical issue was happening with their system for a short while, but they blamed my card. I told them, "Please don't judge, because my card is used for debit, credit, Visa, and more, and it's international." So, they were just misunderstanding and also unprofessional. This is my report and feedback. I am also making an international podcast and radio show, and live streaming globally about these employees. This will go viral, hopefully. All I need are honest workers, but I found nothing of the sort from these employees. I am positive that this post will be featured globally on podcast radio in Singapore and international live streams. Thanks 👍

Rude and unprofessional service. I called beforehand to confirm they could do a 40 x 50 cm print. The lady on the phone said they could do it at $38.40 and it would take 7 days. I went down to the shop after the call and was told by another staff member that the earliest I could receive my item was in 15 days because their outsourced printer went on vacation. The original lady who spoke to me on the phone was very unapologetic and rude about the mistake she made by giving me false information and causing me inconvenience.

Those taking passport photos DO NOT GO HERE. They are scamming you like crazy. When you need to take your passport size photo opposite ICA under the blocks, there are excellent shops that will take it for you quickly, help you photoshop, and provide 4 hardcopies and a softcopy, all for just $5-6.

It has been established that the young lady has terrible service, with an attitude to match. The boss is no different. I will head to Fujifilm for any camera or print-related services. Having visited multiple times to purchase and develop film, I understand there may be a few blank frames, which is acceptable. However, my latest roll came back with only four photos; everything else was blank (out of 36 total). This amounts to approximately $30-40 for four digital images. They suggested that the camera might be faulty or improperly used. If so, how did some images develop fine? Rather than addressing the issue, they told me to check with other people or stores elsewhere. Their own words say it all: go elsewhere. Likewise, CapitaMalls can do with a better tenant. Sure, there are no refunds. At least provide some form of resolution. After much back and forth, they gave a $2 discount, but I loaded the film without their help. They simply don't have the assurance of doing it right, so why would we risk doing it ourselves? This complete lack of accountability and dismissive attitude is appalling.