Joshua
It was my first time at Lot One Old Chang Kee, the queue there wasn’t packed. What caught me by surprise was the staff’s attitude. I did not recall her name but all I remember is that she’s an middle age Chinese auntie at the front counter asking customers about their order. When it was my turn, I politely asked her if I can get one chicken curry puff and one sotong - but I did not imply which sotong I wanted. This was where the incident started to occur. She seemed to be at an angsty mood and used a somewhat not so polite tone to ask me for which sotong I wanted. I understand that she may be overwhelmed for the day but as someone who is doing customer service is this an attitude you should be speaking to your customer? I just hope that this incident will not reoccur in any instance and may the management team train their staffs with proper customer service attitude. Thanks.