Location:
Quality products and services
Pet Lovers Centre Lot One serves as Singapore\'s largest and most comprehensive pet retail destination, bringing over five decades of pet care expertise to the Choa Chu Kang community within the convenient Lot One Shoppers\' Mall environment. Founded in 1973 as Singapore\'s premier multiple award-winning pet food and accessory retail chain, this trusted establishment offers pet families access to over 15,000 products and professional services across more than 100 stores in Singapore, Malaysia, Bangkok, Brunei, and Vietnam, making it the essential destination for pet care excellence in Singapore\'s northwest region.
The comprehensive store showcases extensive selections for dogs, cats, birds, fish, reptiles, and small pets, featuring premium pet food, accessories, toys, grooming supplies, and health products alongside live animal sales with one-hour processing time. Beyond retail offerings, Pet Lovers Centre provides complete pet services including grooming centers, veterinary clinics, a dog bakery, pick-a-pet service, pet transport service, pet daycare, and professional dog training programs. Vet-trained Pet Care Consultants (PCCs) provide expert advice on pet nutrition, health, and care, ensuring every pet owner receives professional guidance for optimal pet wellness.
Conveniently located within Lot One Shoppers\' Mall with Click & Collect services and in-store pickup for online orders, Pet Lovers Centre offers flexible shopping options that accommodate busy pet owners while maintaining commitment to pet care excellence. The store\'s strategic position within the mall allows families to combine essential pet shopping with dining and entertainment, while online shopping with off first purchases and comprehensive delivery services ensure accessibility for all pet care needs. Whether seeking daily nutrition, specialized health products, or professional pet services, Pet Lovers Centre delivers the trusted quality, expert guidance, and comprehensive care solutions that have made them Singapore\'s most beloved pet retail destination for over 50 years.
Based on 45 reviews
Out of 188 shops
Not enough ratings
Katrina Zhang
I went to buy a hamster and the person who served me knows no knowledge of hamsters. Before I pay I request her to give a brief check on the hamster and she ignored. Instead she just ticked the health check list without checking. No old bedding was given as well. She even pressed her own customer service rating. 🤷🏻♀️🤷🏻♀️ …
Pari goodarzi
Customer service today verybad . Me and my daughter want to buy the roboski and the guy keep telling if it's our first time . I'm a member and we have hamster. If you don't want to sell nevermind .dont say it's our first time and so on etc. Everyone is also first time buying pets . Lol planning to purchase together it's new cage and bedding and foods. Your lost not mine .I won't support your shop again .better hillion mall Service is awesome.
Wu Sally
Can say is super bad experience，I spend money and I have to rate your service before I can get my receipt？Is this legal?
Zhafira Zaharudin
i may not be anymore pet lover members, but i still go down buy my son turtle food as u guys had more variety n choices, also cz of e services. but today, just not the day i guess for e staff. i understand everywhere all 1st come 1st serve basis, but we only want buy 1 item. and customer infront got some settlement with their membership take very long, and 1 of e staff guy told e cashier guy, hey let settle this cust 1st which is me,. bt he ignore us. decided not to make big fuss, i walk away and went down to hillion outlet instead. hillion outlet alwys the staff has good service courtesy also. friendly.. all u just need to do, atleast apologise to customer behind for waiting if u cant serve us 1st. dont ignore.
Karina Zhang
I went to buy a hamster, and the person who served me had no knowledge of hamsters. Before I paid, I requested a brief check on the hamster, but she ignored me. Instead, she just ticked the health checklist without actually checking. No old bedding was provided either. She even prompted for her own customer service rating. 🤷🏻♀️🤷🏻♀️ …
Pari Govindan
Customer service today was very bad. My daughter and I wanted to buy a Roboski, but the guy kept asking if it was our first time. I'm a member, and we already have hamsters. If you don't want to sell, never mind. Don't say it's our first time, etc. Everyone is a first-time pet buyer at some point. Lol, we were planning to purchase its new cage, bedding, and food along with it. Your loss, not mine. I won't support your shop again. Hillion Mall's service is awesome.
Ng Sally
This is a super bad experience. I spent money, and I have to rate your service before I can get my receipt? Is this legal?
Zafira Zaharudin
I may no longer be a Pet Lovers Centre member, but I still go down to buy my son's turtle food as you guys have more variety and choices, and also because of the service. But today, I guess it just wasn't the day for the staff. I understand that everywhere operates on a first-come, first-served basis, but we only wanted to buy one item. The customer in front was taking a very long time with some membership settlement, and one of the staff members told the cashier, "Hey, let's settle this customer first," referring to me. But he ignored us. Deciding not to make a big fuss, I walked away and went down to the Hillion outlet instead. The Hillion outlet always has staff with good service and courtesy; they are also friendly. All you just need to do is at least apologize to customers behind for waiting if you can't serve them first. Don't ignore them.
Kristina Zhang
I went to buy a hamster, and the person who served me had no knowledge of hamsters. Before I paid, I requested her to perform a brief check on the hamster, but she ignored my request. Instead, she just ticked the health checklist without checking. Also, no old bedding was provided. She even pressed her own customer service rating. 🤷🏻♀️🤷🏻♀️ …
Pari Gohil
Customer service today was very bad. My daughter and I wanted to buy a Roborovski, and the guy kept asking if it was our first time. I'm a member, and we already have hamsters. If you don't want to sell, never mind. Don't say it's our first time, etc. Everyone is also a first-time buyer when getting pets. Lol, we were planning to purchase a new cage, bedding, and food for it. Your loss, not mine. I won't support your shop again. Hillion Mall's service is awesome.
Ng Sally
I can say this is a super bad experience. I spent money, and I have to rate your service before I can get my receipt? Is this legal?
Zafirah Zaharin
I may not be a Pet Lovers Centre member anymore, but I still go down to buy my son's turtle food, as you guys have more variety and choices, and also because of the services. But today, I guess it just wasn't the day for the staff. I understand it's a first-come, first-served basis everywhere, but we only wanted to buy one item. The customer in front was taking a very long time with their membership settlement, and one of the staff members told the cashier, "Hey, let's settle this customer first," referring to me, but he ignored us. Deciding not to make a big fuss, I walked away and went down to the Hillion outlet instead. The Hillion outlet staff always has good service and courtesy. They are friendly. All you need to do is at least apologize to customers behind for waiting if you can't serve us first. Don't ignore.
Joshua T
Gilbert was very friendly and professional. Explained very detailed. Helped me check the country origin. Definitely recommend
hana salleh
Staff are very helpful, young and understanding. They helped me when I didn't know when I didn't know how to use the hp on application for membership and more.
Bryann Teo
Melissa helped me a ton with my first hamster and how to care for it! Can tell she is super knowledgable and cause of her I will get my future hamster essentials here!
Hemala Devi Manoharan
welcome Ginny! 5 star for you, thank you for the good service starting from WOODGROOVE itself 😇 …
maple
All staff are helpful and polite! The store could use a bigger space or better space management.. the aisles can be cramped. Nevertheless, it's my go-to for pet items like ear cleaners, shampoo, food, treats and toys.
Luqman H
Not my first time arriving at 9.10pm to a closed store after my work despite stating store hours to close at 9.30 on google. Other than that staff is always friendly and helpful.
Ms Bunny
I was trying to get some cat basic essentials because I plan to adopt a kitten/ cat soon and their staff Lat Kai was very friendly and knowledgeable about animal care. I managed to get most of the things needed for it, he was very helpful in assisting me through the store to get what I needed. Thank you for the wonderful service and experience.
Lina Vizcarra
The staff Lit Leong at lot one is very helpful and a very honest staff, i left my card at the counter and i came back and thankfully got returned to me. I appreciate the kind gestures and how you handle the customers. Well done and keep it up, thank you Lit Leong.
Yuna
Service is very good and most of the things I needed for my hamster can be found at this outlet as compared to other outlets in town area. Buying the VIP Card was worth it, and whenever birthday month arrive the discount given was alot as compared to other pet shops, some doesn't even give discount for bday month. Last but not least, staff were very very friendly, one of the staff even remembered me when I first got my hamster there. He would always ask how my hamster is doing🤭
naelee
It's been 2 weeks since I brought home my new pet rabbit from PLC Lot One. He has been adapting well in his new environment. I let him roam freely around the house and I just started introducing to him fresh vegetables too. The vet advised me to get him to go for a check up before I can get him neutered. I love him to pieces. ❤️
eddy khoo
Good range. Excellent service. Staff went out of the way to assist in looking for products, check stock, etc. Wonderful service attitude rarely seen these days
Hana Saleh
Staff are very helpful, young, and understanding. They helped me when I didn't know how to use the hp on the application for membership and more.
Bryan Teo
Melissa helped me a ton with my first hamster and how to care for it! I can tell she is super knowledgeable, and because of her, I will get my future hamster essentials here!
Hema Devi Manoharan
Welcome, Ginny! 5 stars for you. Thank you for the good service, starting from WOODGROVE itself 😇…
Mabel
All staff are helpful and polite! The store could use a bigger space or better space management—the aisles can be cramped. Nevertheless, it's my go-to for pet items like ear cleaners, shampoo, food, treats, and toys.
Luthfan H.
This isn't my first time arriving at 9:10 PM to a closed store after work, despite Google stating store hours close at 9:30 PM. Other than that, the staff is always friendly and helpful.
Bonnie
I was trying to get some cat essentials because I plan to adopt a kitten or cat soon, and their staff member, Lat Kai, was very friendly and knowledgeable about animal care. I managed to get most of the things I needed. He was very helpful in assisting me through the store to get what I needed. Thank you for the wonderful service and experience.
Lina Vizcaino
The staff member Lit Leong at Lot One is very helpful and honest. I left my card at the counter, and when I came back, it was thankfully returned to me. I appreciate the kind gestures and how you handle the customers. Well done and keep it up, thank you Lit Leong.
Eddie Khoo
Good range. Excellent service. Staff went out of their way to assist with finding products and checking stock. A wonderful service attitude, rarely seen these days.
Josiah T
Gilbert was very friendly and professional. He explained everything in detail. He helped me check the country of origin. I definitely recommend.
Yunna
Service is very good, and most of the things I need for my hamster can be found at this outlet, compared to other outlets in the town area. Buying the VIP Card was worth it; whenever my birthday month arrives, the discount given is a lot compared to other pet shops, some of which don't even give discounts for birthday month. Last but not least, the staff are very friendly; one of them even remembered me when I first got my hamster there. He always asks how my hamster is doing.🤭
Nayla
It's been 2 weeks since I brought home my new pet rabbit from PLC Lot One. He has been adapting well to his new environment. I let him roam freely around the house, and I've just started introducing fresh vegetables to him too. The vet advised me to take him for a check-up before I can get him neutered. I love him to pieces. ❤️
Hani Salleh
Staff are very helpful, young, and understanding. They helped me when I didn't know how to use the hp on application for membership and more.
Bryan Teo
Melissa helped me a ton with my first hamster and how to care for it! I can tell she is super knowledgeable, and because of her, I will get my future hamster essentials here!
Hemala Manoharan
Welcome, Ginny! 5 stars for you, thank you for the good service starting from WOODGROVE itself 😇 …
Mabel
All staff are helpful and polite! The store could use a bigger space or better space management—the aisles can be cramped. Nevertheless, it's my go-to for pet items like ear cleaners, shampoo, food, treats, and toys.
Luqman Hakim
Not my first time arriving at 9:10 PM to a closed store after work, despite Google stating store hours close at 9:30 PM. Other than that, staff is always friendly and helpful.
Bonnie
I was trying to get some basic cat essentials because I plan to adopt a kitten or cat soon. Their staff member, Lat Kai, was very friendly and knowledgeable about animal care. I managed to get most of the things needed for my new pet. He was very helpful in assisting me through the store to get what I needed. Thank you for the wonderful service and experience.
Lina Vaz
The staff, Lit Leong, at Lot One is very helpful and very honest. I left my card at the counter, and when I came back, it was thankfully returned to me. I appreciate the kind gestures and how you handle the customers. Well done and keep it up. Thank you, Lit Leong.
Eddie Khoo
Good range. Excellent service. Staff went out of the way to assist in looking for products, checking stock, etc. A wonderful service attitude, rarely seen these days.
Jeremy Tan
Gilbert was very friendly and professional. Explained in great detail. Helped me check the country origin. I definitely recommend.
Yumna
Service is very good, and most of the things I need for my hamster can be found at this outlet compared to other outlets in the town area. Buying the VIP Card was worth it, and whenever my birthday month arrives, the discount given is a lot compared to other pet shops; some don't even give discounts for birthday month. Last but not least, the staff were very, very friendly; one of the staff even remembered me when I first got my hamster there. He would always ask how my hamster is doing🤭
Nai-Li
It's been 2 weeks since I brought home my new pet rabbit from PLC Lot One. He has been adapting well to his new environment. I let him roam freely around the house, and I've just started introducing him to fresh vegetables. The vet advised me to get him a check-up before he can be neutered. I love him to pieces. ❤️
14 photos