Snackz It! Lot One

Have been buying from this store quite a few times. But this time they really disappointed me. Bought their crispy chicken today and there was one strand of hair stuck in the batter, wanted to let it slide and just threw the piece away, but picked up a second piece to find another strand of hair. Staff was not wearing hair netting. On another occasion, another staff also was flipping his long hair while adding seasonings to my chicken. Very disgusted and ruined my appetite. Called their outlet but no pick up, Had to walk back to the mall to get a refund, what a waste of my time.

I went to this stall on 08Aug2022 at 2.20pm at LOT ONE. There is one auntie not so polite. I order sweet potato fritters and she told me the person doing the frying went out for lunch. She says if you want I can do it for you but you have to wait very long. See how inconsiderate is this auntie which she will only do her part and will not do other people’s job. And she keep saying next time don’t come at this timing. Who knows what time the person went for lunch. For example if this auntie is taking order cum cashier and she go for lunch or toilet, can the staff doing frying says don’t come at this timing, I cannot take order or collect cash? This is very ridiculous. I waited for not even a minute and she pass the food to me. Ii wonder the sweet potato is it overnight left over food.

Only 3 super small oysters in the mee sua... Disappointing. See the photos...

So so … pork cutlet was crunchy but the curry cmi 👎🏻

Beware, This is a shop for takeway only, without proper warning. I wasted 10 bucks.

the staff ( the auntie ) was super rude even though it was HER mistake. she keyed in the wrong amount of money in the cashier, and i paynowed more money than i should. even though my first words was oh sorry i already transferred, she instantly blamed me and DID NOT even apologised at all. its not about the money issue, but the service here. seriously, what kind of attitude and service is this auntie giving? rude tone and attitude

I feel that the service of the staff could be improved, particularly the female full-time staff. Feels like she is always on a mood swing. It happened more than once already. Today, I was queuing, waiting for someone to serve me. The old female staff saw me and could not be bothered and continue her kitchen duties. I saw there was a young male staff resting on the table and I called out to him in the hopes that he would take my order. He ignored me, probably he was on a break. Just a note that there was already 3 other people queuing behind me and 2 of them left since the staff could not be bothered. I was seriously pissed because the old female staff was like on her best behaviour when the audit team came down on the other day. Double standards. I get it, you’re preoccupied with a lot of orders preparing the food in the kitchen. However, please at least let us know that your colleague would be coming back shortly from his break and would serve us shortly instead of leaving us there hanging for god how long. Luckily, there was another young male staff who came back (from his break I think and the most polite one, he took my previous order before) and took my orders. Snackz It! Please do something to improve your customer service at Lot One’s outlet here. Thanks.

Note that this store is only for takeaway... the sitting area behind is for the Beef Noodle Store. Would have appreciated if the cashier had made this known at the point of ordering (I even told her that I would be sitting behind) or if there is clear indication.

One of the staff was very rude: I asked my mum to place the order for 1 x mala chicken meesua + crispy chicken combo 1 x mala oyster mee sua + crispy chicken combo 1 x original oyster mee sua and she showed to the staff. The staff instead gave us red hot chix combo instead. When she confronted him that he made a mistake, he refused to change the order for us and insisted he was right, claiming he gave us MALA chicken as requested. What about the MALA oyster then? How can he explain that? Bad attitude and we were stuck with the wrong order because he refused to change it and didn't want to admit he made a mistake. Note: the receipt didn't even contain the word MALA. If he's unsure, he could have clarified with us.

Mee sua is good. That's about it. Crispy chicken uses thin slice of chicken breast meat n is not flavourful. Stingy use of condiments. The crust is also not crispy enough. Fried mushroom is overcooked. The flour on the outside is both soggy and hard to chew. The worst among all. Spicy chicken was so - so. Taste is closer to mala kinda spicy taste yet missing the spiciness. Overall 3 stars

Don’t accept Pay wave. Making it troublesome for customer. Ask for oyster mee sua no oyster. Taste so mediocre

Bought pork braised rice for $8.5. No pork. Only canned food and lots of rice. Veg serving is generous. Would i buy it again? I probably eat combat ration. At least that is more filling and nutrious.

If every service staff in Singapore is like the full timer aunty, Singapore’s Food and beverage industry is thoroughly doomed. Have seened her many times walking past the stall and patronised many times but was served by the Filipino full timer guy. Today, I ordered two combo sets and I told her that, I couldn’t understand what question she was asking me, so I asked her to repeat herself nicely and yet she lashed out at me impatiently and was very rude. The other Filipino guy offered to serve me but she insisted on getting my order. I had to top up money in my grab account and she just stared at me with a resting b face and said in a demanding tone about the price of my food again. Mind you, I used a very nice tone to talk to her the whole time. Usually I understand that working in this industry is not easy, but the least you can do is to talk to your customers nicely, if not where will the customer retention rate go ? Usually not the type that will write a complaint but this is too much and I hope the management does something to remind the aunty to be nice to the customers considering the amount of people that I have seened complained about her in the reviews here. Peace out bro.

I went to this stall on August 8, 2022, at 2:20 PM at Lot One. There was an auntie who was not very polite. I ordered sweet potato fritters, and she told me the person doing the frying had gone out for lunch. She said that if I wanted them, she could do it for me, but I would have to wait a very long time. This shows how inconsiderate this auntie was, as she would only do her part and would not do other people's jobs. And she kept saying that I shouldn't come at that time again. Who knows what time the person went for lunch? For example, if this auntie, who serves as both order-taker and cashier, were to go for lunch or to the toilet, would the staff doing the frying then say, "Don't come at this time; I cannot take orders or collect cash"? This was very ridiculous. I waited for not even a minute, and she passed the food to me. I wonder if the sweet potato was leftover food from overnight.

Only 3 super small oysters were in the mee sua. Disappointing. See the photos.

So-so. The pork cutlet was crunchy, but the curry wasn't good.

Beware, this is a shop for takeaway only, without proper warning. I wasted 10 bucks.

The staff (the auntie) was super rude even though it was HER mistake. She keyed in the wrong amount of money at the cashier, and I PayNowed more money than I should have. Even though my first words were, "Oh, sorry, I already transferred," she instantly blamed me and did NOT even apologize at all. It's not about the money issue, but the service here. Seriously, what kind of attitude and service is this auntie giving? Rude tone and attitude.

I feel that the staff's service could be improved, particularly that of the full-time female staff. It feels like she is always on a mood swing. This has happened more than once already. Today, I was queuing, waiting to be served. The older female staff saw me but couldn't be bothered and continued her kitchen duties. I saw a young male staff resting at a table and called out to him, hoping he would take my order. He ignored me; he was probably on a break. Just a note that there were already 3 other people queuing behind me, and 2 of them left since the staff couldn't be bothered. I was seriously annoyed because the older female staff was on her best behavior when the audit team came down the other day. Double standards! I get it, you're preoccupied with preparing a lot of orders in the kitchen. However, please at least let us know that your colleague would be back shortly from his break and would serve us soon, instead of leaving us hanging for so long. Luckily, another young male staff came back (from his break, I think, and he's the most polite one; he took my previous order) and took my order. Snackz It! Please do something to improve your customer service at your Lot One outlet. Thanks.

Note that this store is only for takeaway. The sitting area behind is for the Beef Noodle Store. I would have appreciated it if the cashier had made this known at the point of ordering (I even told her I would be sitting behind), or if there were clearer signage.

One of the staff was very rude: I asked my mum to place the order for 1 x mala chicken mee sua + crispy chicken combo 1 x mala oyster mee sua + crispy chicken combo 1 x original oyster mee sua and she showed it to the staff. The staff instead gave us red hot chicken combo. When she confronted him about the mistake, he refused to change the order for us and insisted he was right, claiming he gave us Mala chicken as requested. What about the Mala oyster then? How can he explain that? His attitude was bad, and we were stuck with the wrong order because he refused to change it and didn't want to admit he made a mistake. Note: The receipt didn't even contain the word Mala. If he was unsure, he could have clarified with us.

The Mee Sua is good. That's about it. The crispy chicken uses thin slices of chicken breast meat and is not flavourful. There's a stingy use of condiments. The crust is also not crispy enough. The fried mushrooms are overcooked. The flour on the outside is both soggy and hard to chew. It was the worst among all. The spicy chicken was so-so. Its taste is closer to a mala-like spicy taste, yet it's missing the spiciness. Overall, 3 stars.

Don't accept PayWave, making it troublesome for customers. Ordered oyster mee sua, but there were no oysters. The taste was so mediocre.

Bought pork braised rice for $8.50. No pork. Only canned food and lots of rice. Veg serving is generous. Would I buy it again? I'd probably eat a combat ration. At least that is more filling and nutritious.

If every service staff in Singapore is like this full-time aunty, Singapore's Food and Beverage industry is thoroughly doomed. I've seen her many times walking past the stall and patronised many times, but was always served by the Filipino full-time guy. Today, I ordered two combo sets. I told her I couldn't understand what question she was asking me, so I asked her to repeat herself nicely. Yet, she lashed out at me impatiently and was very rude. The other Filipino guy offered to serve me, but she insisted on getting my order. I had to top up money in my Grab account, and she just stared at me with a resting B-face and stated the price of my food again in a demanding tone. Mind you, I used a very nice tone to talk to her the whole time. I understand that working in this industry is not easy, but the least you can do is talk to your customers nicely. Otherwise, where will the customer retention rate go? I'm usually not the type to write a complaint, but this is too much, and I hope the management does something to remind the aunty to be nice to customers, considering the number of people I've seen complain about her in the reviews here. Peace out bro.

I have been buying from this store quite a few times, but this time they really disappointed me. Today, I bought their crispy chicken, and there was one strand of hair stuck in the batter. I wanted to let it slide and just threw the piece away, but when I picked up a second piece, I found another strand of hair. The staff was not wearing hair netting. On another occasion, another staff member was also flipping his long hair while adding seasonings to my chicken. I was very disgusted, and it ruined my appetite. I called their outlet, but there was no answer. I then had to walk back to the mall to get a refund. What a waste of my time!

I went to this stall on August 8, 2022, at 2:20 PM at Lot One. There was an impolite auntie. I ordered sweet potato fritters, and she told me the person doing the frying went out for lunch. She said, "If you want, I can do it for you, but you'll have to wait a very long time." This auntie was so inconsiderate, as she would only do her part and not other people's jobs. And she kept saying, "Next time, don't come at this time!" Who knows what time the person went for lunch? For example, if this auntie, who served as both order-taker and cashier, went for lunch or to the toilet, could the staff doing the frying say, "Don't come at this time; I cannot take orders or collect cash"? This was ridiculous. I waited for not even a minute, and she passed the food to me. I wonder if the sweet potato was overnight leftover food.

Only 3 super small oysters in the Mee Sua. Disappointing. See the photos.

So so… The pork cutlet was crunchy, but the curry wasn't good 👎🏻

Beware. This is a shop for takeaway only, without proper warning. I wasted 10 bucks.

The staff member (the 'auntie') was super rude, even though it was HER mistake. She keyed in the wrong amount of money at the register, and I PayNowed more money than I should have. Even though my first words were, 'Oh, sorry, I already transferred,' she instantly blamed me and DID NOT even apologize at all. It's not about the money issue, but the service here. Seriously, what kind of attitude and service is this 'auntie' giving? Her tone and attitude were rude.

I feel that the staff's service could be improved, particularly that of the full-time female staff member. She always seems to be on a mood swing, and this has happened more than once already. Today, I was queuing, waiting to be served. The older female staff member saw me but couldn't be bothered and continued her kitchen duties. I saw a young male staff member resting at a table and called out to him, hoping he would take my order. He ignored me; he was probably on a break. Note that there were already three other people queuing behind me, and two of them left because the staff couldn't be bothered. I was seriously annoyed because the older female staff member was on her best behavior when the audit team visited the other day. Double standards. I understand you're preoccupied with many orders, preparing food in the kitchen. However, please at least let us know that your colleague would be back shortly from his break and would serve us soon, instead of leaving us hanging for so long. Luckily, another young male staff member returned (from his break, I believe, and he's the most polite one; he took my previous order before) and took my order. Snackz It! Please improve your customer service at the Lot One outlet. Thanks.

Note that this store is only for takeaway. The sitting area behind is for the Beef Noodle Store. I would have appreciated it if the cashier had made this known at the point of ordering (I even told her that I would be sitting behind) or if there had been a clear indication.

One of the staff was very rude: I asked my mum to place the order for: 1 x Mala Chicken Mee Sua + Crispy Chicken Combo 1 x Mala Oyster Mee Sua + Crispy Chicken Combo 1 x Original Oyster Mee Sua She presented the order to the staff. The staff instead gave us the Red Hot Chicken Combo. When she confronted him about the mistake, he refused to change the order and insisted he was right, claiming he gave us Mala Chicken as requested. What about the Mala Oyster then? How can he explain that? Due to his bad attitude, we were stuck with the wrong order because he refused to change it and wouldn't admit his mistake. Note: The receipt didn't even contain the word 'Mala'. If he was unsure, he could have clarified with us.

The Mee Sua is good. That's about it. The crispy chicken uses thin slices of chicken breast meat and is not flavourful. There was a stingy use of condiments, and the crust was also not crispy enough. The fried mushrooms were overcooked. The flour on the outside was both soggy and hard to chew. It was the worst among all. The spicy chicken was so-so. Its taste was closer to a mala-like spicy taste, yet it was missing the spiciness. Overall, 3 stars.

Don’t accept Pay wave, making it troublesome for customers. Ordered oyster mee sua, but got no oyster. The taste was so mediocre.

Bought pork braised rice for $8.50. No pork. Only canned food and lots of rice. Veg serving is generous. Would I buy it again? I probably eat combat rations. At least they are more filling and nutritious.

If every service staff in Singapore is like the full-time aunty, Singapore's Food and Beverage industry is thoroughly doomed. I have seen her many times walking past the stall, and I have patronized it many times, but I was always served by the Filipino full-time guy. Today, I ordered two combo sets, and I told her that I couldn't understand what question she was asking me. So, I asked her to repeat herself nicely, yet she lashed out at me impatiently and was very rude. The other Filipino guy offered to serve me, but she insisted on taking my order. I had to top up money in my Grab account, and she just stared at me with a resting B-face and repeated the price of my food again in a demanding tone. Mind you, I used a very nice tone with her the whole time. I usually understand that working in this industry is not easy, but the least you can do is to talk to your customers nicely. Otherwise, where will customer retention go? I'm usually not the type to write a complaint, but this is too much, and I hope the management does something to remind the aunty to be nice to customers, considering the number of people I have seen complain about her in the reviews here. Peace out bro.

I have been buying from this store quite a few times, but this time they really disappointed me. Today, I bought their crispy chicken. There was one strand of hair stuck in the batter. I wanted to let it slide and just threw that piece away, but when I picked up a second piece, I found yet another strand of hair. The staff was not wearing hair netting. On another occasion, another staff member was also flipping his long hair while adding seasonings to my chicken. I was very disgusted, and it ruined my appetite. I called their outlet, but no one picked up. I then had to walk back to the mall to get a refund. What a waste of my time!