Great service, and excellent value for money. 👍
Sent my two piece suit for dry cleaning, and they did a great job.
They WhatsApp-ed me when it was due for collection (5 days later), and my suit came back smelling and looking like new.
More competitively priced than any other dry cleaner in the CCK/BP area too.
Nicole
1
Not even a star service. The service was horrible , the person attending to me ask me to wait in an impolite manner before I even say anything. I told him I knew where was my clothes and I only have a grace period of 10 mins parking yet he said I still need to wait regardless cause he can’t find the cloth of the customer who he was attending to. The way he conveyed the message was unpleasant and rude. He cannot just throw his tantrum at customers because he cannot find the clothes of the previous customer.
S K
2
I sent my laundry on January 5th with a collection date set for January 14th. Unfortunately, I had to follow up four times after the 14th, and only received my laundry on January 24th. The service was quite disorganized, and one of the guy who I spoke with to over the phone was not friendly or helpful. If you are in a hurry to get your laundry done, please be aware of these issues.
Jerrine Koh
3
Operator on phone is very polite and professional sounding. That gave comfort and assurance. however the actual service & deliverables are much less assuring. Coats weren't cleaned well and had stains/marks still. Though they offered to reprocess to re clean, this should not have happened in the 1st place.
Sebastian Chng
1
My past experiences with The Care Laundry were pleasant, but not the recent one. I was overcharged for the laundry service. I sent in 5 winter jackets, but was charged for 6. I only realised it when I collected the jackets. The staff told.me that they would get back to me, but after 1 week and few messages still nothing heard from them. Disappointing customer service.
Charmaine Koh Chu'er
2
Did winter clothes wash last Sunday. Delivery was supposed to be today. Called thrice (two hours interval for the first two calls and close to 4 hours for the last call) - each call say will update but never. When I call back the outlet (CCK), the man was not apologetic and sounded super annoyed that I keep following up.
I think the service can be better. First time doing laundry with this company but it failed me badly.
M Wong
1
Store publicise as closing at 9pm, I came at 8.40pm and Anthony refused to take my order citing that he has already closed up and ask me to come another day. He asked me to pay cash, but people hardly carry cash in these cashless era. So he asked me to suggest something else instead
1. As a staff are you not suppose to be providing a solution instead?
2. I suggested using Capitaland to pay for the service and he still insisted cannot as he closed up already. So what was the point of asking me to suggest a solution?
I do not stay near Choa Chu Kang and made the trip to Lot 1 to clean my items and instead of providing any other alternative he ask me to come back another day. I should not have been penalised just because man wanted to go home earlier on a seemingly quiet day
The irony is that my friend was wondering why I was so insistent on coming to this store instead of something closer to my home and I said it was because I’ve been here before and I like their service.
I have been a repeated customer of this store, but after this experience I would not be coming back.
Yeda Ko
2
Should have read the reviews before sending in my child's stroller in.
TLDR: All in all, 9 days for a stroller wash. If you don't have a spare stroller at home like me and have a fairly outdoor schedule with the child, may want to take note.
Sent in on Tues 24 June and was told I can pick it up from the outlet in 5-7 days. A week went by with no update at all, until I whatsapped them on Tues 1 July.
They offered free home delivery on Weds 2 July evening (5-9pm) as service recovery. However, received text on Weds 8.30pm that they were unable to fulfil, and will see if Thurs 3 July morning was possible. No update the whole morning until I texted at 12pm, and was told that delivery would be around 3pm. Finally received my stroller at 2pm.
First time using the service and it was unfortunately how it was. At least staff Owen was responsive to whatsapp texts, though updates could be more prompt.
The overall delay resulted in me and husband having to heavily rely on using a carrier, especially with a fairly outdoorsy weekend schedule with my child. Not the most fun for my back, which feels more strained now.
Woei Wen Lui
5
It was a tale of 2 halves. The senior male who took my order was cold and unresponsive but the senior female for collection was warm and friendly. The dry cleaning for my coat was good for the price I paid. Though told to bring along hanger and coat cover, it wasn't necessary as the finished packaging is good enough.
Anisah Mohamed
5
I have been a regular customer with The Care (Lot 1) and I enjoy every interaction with the staff, especially Doris. Thanks for being nice. :)