The Care Laundry Lot One

Operator on phone is very polite and professional sounding. That gave comfort and assurance. however the actual service & deliverables are much less assuring. Coats weren't cleaned well and had stains/marks still. Though they offered to reprocess to re clean, this should not have happened in the 1st place.

Should have read the reviews before sending in my child's stroller in. TLDR: All in all, 9 days for a stroller wash. If you don't have a spare stroller at home like me and have a fairly outdoor schedule with the child, may want to take note. Sent in on Tues 24 June and was told I can pick it up from the outlet in 5-7 days. A week went by with no update at all, until I whatsapped them on Tues 1 July. They offered free home delivery on Weds 2 July evening (5-9pm) as service recovery. However, received text on Weds 8.30pm that they were unable to fulfil, and will see if Thurs 3 July morning was possible. No update the whole morning until I texted at 12pm, and was told that delivery would be around 3pm. Finally received my stroller at 2pm. First time using the service and it was unfortunately how it was. At least staff Owen was responsive to whatsapp texts, though updates could be more prompt. The overall delay resulted in me and husband having to heavily rely on using a carrier, especially with a fairly outdoorsy weekend schedule with my child. Not the most fun for my back, which feels more strained now.

Store publicise as closing at 9pm, I came at 8.40pm and Anthony refused to take my order citing that he has already closed up and ask me to come another day. He asked me to pay cash, but people hardly carry cash in these cashless era. So he asked me to suggest something else instead 1. As a staff are you not suppose to be providing a solution instead? 2. I suggested using Capitaland to pay for the service and he still insisted cannot as he closed up already. So what was the point of asking me to suggest a solution? I do not stay near Choa Chu Kang and made the trip to Lot 1 to clean my items and instead of providing any other alternative he ask me to come back another day. I should not have been penalised just because man wanted to go home earlier on a seemingly quiet day The irony is that my friend was wondering why I was so insistent on coming to this store instead of something closer to my home and I said it was because I’ve been here before and I like their service. I have been a repeated customer of this store, but after this experience I would not be coming back.

Did winter clothes wash last Sunday. Delivery was supposed to be today. Called thrice (two hours interval for the first two calls and close to 4 hours for the last call) - each call say will update but never. When I call back the outlet (CCK), the man was not apologetic and sounded super annoyed that I keep following up. I think the service can be better. First time doing laundry with this company but it failed me badly.

I sent my laundry on January 5th with a collection date set for January 14th. Unfortunately, I had to follow up four times after the 14th, and only received my laundry on January 24th. The service was quite disorganized, and one of the guy who I spoke with to over the phone was not friendly or helpful. If you are in a hurry to get your laundry done, please be aware of these issues.

My past experiences with The Care Laundry were pleasant, but not the recent one. I was overcharged for the laundry service. I sent in 5 winter jackets, but was charged for 6. I only realised it when I collected the jackets. The staff told.me that they would get back to me, but after 1 week and few messages still nothing heard from them. Disappointing customer service.

Not even a star service. The service was horrible , the person attending to me ask me to wait in an impolite manner before I even say anything. I told him I knew where was my clothes and I only have a grace period of 10 mins parking yet he said I still need to wait regardless cause he can’t find the cloth of the customer who he was attending to. The way he conveyed the message was unpleasant and rude. He cannot just throw his tantrum at customers because he cannot find the clothes of the previous customer.

Dry Cleaning done at Mr Jeff Lot One twice with very bad experience . Would not recommend their service to anyone. Summary of the first experience - Sent items for Dry Cleaning and stains was still visible on my items. Re-sent for washing and stain was still visible. Had to send for a third wash before the stain was removed. Summary of the second experince - Requested items to be Dry Clean. Staff over the counter was not sure on pricing. Had to check with the Manager. I had informed the staff to check for any stains or defects in-front of me to confirm before sending for Dry Cleaning. Staff mentioned will check on their end and any issues will be highlighted before washing. No information was sent to the customer of any issues before washing. Went to collect the items from Mr Jeff, multiple stains was found on the items sent. Staff and Manger was quick to brush off and said stains appear to be there before sending for Dry Cleaning. Case in point, was there any information highlihghted to the customer before sending for Dry Cleaning? Is it appropriate now to push back the issue to the customer? Whereby the customer had advised to check on the spot before sending for Dry Cleaning. Excuse of saying the staff newly join should be accepted by the customer over stains found on the Dry Cleaning items? No information sent to customer that the stains was not removed. Can the customer accept that the items was indeed sent for second dry cleaning? Manager was not able to attend to customer question immediately upon collection. And was asked to sign indemnity form (which the staff has no idea about) before sending for third dry cleaning. Benefit of the doubt, customer will unwillingly accept three items as existing stains. Nonetheless, customer should be wrong not to force the staff to check on the spot before sending to dry cleaning. Maybe there is no value added service here. One item will be sent to rewash as we are certain the stain was not there from the start. Bad experience.

Place is super bad. They screwed up my collection date, took 2 weeks and never got back to me, when I was told it would be done in a week. I had to rush them for the collection and had to go down to kaki bukit myself to collect my suit. Along the collar area of my white suit had some light shade of stain too. Very bad service. Emailed them about my issue and have yet to get back to me. Was not even compensated for my bad experience yet.

This place is terrible. They messed up my collection date. It took two weeks, and they never got back to me, even though I was told it would be done in a week. I had to rush them for the collection, and had to go down to Kaki Bukit myself to collect my suit. The collar area of my white suit also had a light stain. Very bad service. I emailed them about my issue, and they have yet to get back to me. I was not even compensated for my bad experience yet.

I've had two very bad experiences with dry cleaning at Mr Jeff Lot One. I would not recommend their service to anyone. Summary of the first experience: I sent items for dry cleaning, and stains were still visible on my items. I re-sent them for washing, and the stain was still visible. I had to send them for a third wash before the stain was removed. Summary of the second experience: I requested items to be dry cleaned. The staff over the counter was not sure about pricing and had to check with the manager. I had informed the staff to check for any stains or defects in front of me to confirm before sending for dry cleaning. The staff mentioned they would check on their end, and any issues would be highlighted before washing. No information was sent to the customer regarding any issues before washing. When I went to collect the items from Mr Jeff, multiple stains were found on the items. The staff and manager were quick to brush it off and said the stains appeared to be there before sending for dry cleaning. Case in point: Was any information highlighted to the customer before sending for dry cleaning? Is it appropriate now to push the issue back to the customer, especially when the customer had advised them to check on the spot before sending for dry cleaning? Should the excuse of saying the staff newly joined be accepted by the customer, especially over stains found on the dry-cleaned items? No information was sent to the customer that the stains were not removed. Can the customer accept that the items were indeed sent for a second dry cleaning? The manager was not able to attend to my questions immediately upon collection. I was then asked to sign an indemnity form (which the staff had no idea about) before sending for a third dry cleaning. Giving them the benefit of the doubt, I will unwillingly accept three items as having existing stains. Nonetheless, I should not be blamed for not forcing the staff to check on the spot before sending to dry cleaning. Maybe there is no value-added service here. One item will be sent for rewashing, as I am certain the stain was not there from the start. Overall, a bad experience.

Zero-star service. The service was horrible; the person attending to me asked me to wait impolitely before I even said anything. I told him I knew where my clothes were and I only had a 10-minute parking grace period, but he said I still needed to wait regardless because he couldn't find the clothes of the customer he was attending to. The way he conveyed the message was unpleasant and rude. He cannot just throw a tantrum at customers because he couldn't find the previous customer's clothes.

My past experiences with The Care Laundry were pleasant, but my recent one was not. I was overcharged for the laundry service. I sent in 5 winter jackets, but was charged for 6. I only realised this when I collected the jackets. The staff told me that they would get back to me, but after one week and a few messages, I have still heard nothing from them. Disappointing customer service.

I sent my laundry on January 5th with a collection date set for January 14th. Unfortunately, I had to follow up four times after the 14th, and only received my laundry on January 24th. The service was quite disorganized, and one of the **guys** who I spoke with over the phone was not friendly or helpful. If you are in a hurry to get your laundry done, please be aware of these issues.

My winter clothes were sent for washing last Sunday. Delivery was supposed to be today. I called thrice (with two-hour intervals between the first two calls and nearly four hours before the last call) – each call said they would update, but they never did. When I called back the outlet (CCK), the man was not apologetic and sounded super annoyed that I kept following up. I think the service could be better. This was my first time doing laundry with this company, but it failed me badly.

The store advertises closing at 9:00 PM. I arrived at 8:40 PM, and Anthony refused to take my order, stating that he had already closed up and asked me to come another day. He asked me to pay cash, but people hardly carry cash in this cashless era. So he asked me to suggest something else. 1. As a staff member, aren't you supposed to be providing a solution? 2. I suggested using Capitaland to pay for the service, but he still insisted it wasn't possible because he had already closed up. So, what was the point of asking me to suggest a solution? I do not live near Choa Chu Kang and made the trip to Lot 1 to clean my items. Instead of providing any alternative, he asked me to come back another day. I should not have been penalised just because one man wanted to go home earlier on a seemingly quiet day. The irony is that my friend was wondering why I was so insistent on coming to this store instead of one closer to my home, and I told her it was because I’ve been here before and liked their service. I have been a repeat customer of this store, but after this experience, I will not be coming back.

Here's the lightly edited review: Should have read the reviews before sending in my child's stroller. TLDR: 9 days for a stroller wash. If you don't have a spare stroller at home like me and have a fairly outdoor schedule with your child, you may want to take note. On Tuesday, June 24, I sent the stroller in and was told I could pick it up from the outlet in 5-7 days. A week went by with no update at all until I whatsapped them on Tuesday, July 1. They offered free home delivery on Wednesday, July 2, evening (5-9 PM) as service recovery. However, I received a text on Wednesday, 8:30 PM, that they were unable to fulfill it, and would see if Thursday, July 3, morning was possible. There was no update the whole morning until I texted at 12 PM, and was told that delivery would be around 3 PM. Finally, I received my stroller at 2 PM. This was my first time using the service, and it was an unfortunate experience. At least staff Owen was responsive to WhatsApp texts, though updates could be more prompt. The overall delay resulted in my husband and I having to heavily rely on a carrier, especially with a fairly outdoorsy weekend schedule with my child. This was not the most fun for my back, which feels more strained now.

The operator on the phone was very polite and professional. That gave comfort and assurance. However, the actual service and deliverables were much less assuring. Coats weren't cleaned well and still had stains/marks. Though they offered to reprocess and re-clean them, this should not have happened in the first place.