On January 23, 2023, around 3 PM:
It took 15 minutes to buy a simple cheesecake (for my grandma, who needed a quick sugar rush), and there was only a single cashier. Other customers kept taking their own sweet time to check the cakes and decide at the single cashier, holding up the entire counter. There was no self-checkout or self-service for cakes (for obvious hygiene reasons), so you are at the mercy of these indecisive customers and unmotivated staff.
Store personnel showed zero initiative to mitigate the situation and ask those indecisive customers to decide at the side. Customers should be asked to choose cakes, candles, count items, and make decisions at the side, please, and *not* hold up the single cashier.
Awful experience. I will never buy from here unless it's a family emergency. Lmaoo.
Geoffrey OwYeong
4
Fresh & fluffy strawberry shortcake and tiramisu cakes from Chateraise! Worth a try for those craving sweet food.
Dokin
1
I purchased a birthday cake, but upon arriving home, I realized no candles were included. Surprisingly, the staff at the establishment didn't ask about them at all. They didn't even provide a plastic bag for the cake, let alone candles. It seems like your company is taking its commitment to environmental conservation to an extreme. It's astonishing that they won't even provide candles for birthdays.
Alyssa Tan
1
There were two inexperienced and young staff at the stall. They don't know basic courtesy and aren't street smart at all. I'm worried for their future, my dear...
I bought close to $30 worth of cakes, but they couldn't even provide a plastic bag. They just stood there helplessly, watching their customer trying to put six boxes of sliced cake into the bag they currently had. I ended up having to pay 5 cents for it via PayWave. It's not about the money, by the way...
How I wished I could stuff a $2 note in their face and say, "No need for change," but I had no cash on me. It is the attitude they displayed that usually pisses customers off.
Honestly, I would rather buy from your competitor, FL, where nice aunties engage with you and are not stingy with plastic bags and candles, even if you only buy one piece of bread or cake.
This company policy regarding plastic bags needs to be more flexible, man. Wake up, please.
Jalan-Jalan Foodie
1
Extremely sweet cakes. I generally buy from other cake shops in Lot One. Tried Chateraise this time. The extra money you pay, compared to other cake shops on the same floor, is not worth it. Very disappointed.
Sonia Ravichandran
4
The cakes from this place are rich and of high quality. The ice creams are also excellent. Always a delight to try new dishes from this place.
Oh Ting Stella
5
Chateraise's cakes are all very delicious🤤. …
Hao Tu
5
Authentic Japanese Cake Shop with products directly air-flown from Japan, including ice cream, biscuits, cookies, pastries, cakes, chocolates, Hokkaido Milk, coffee latte, Macchiato, cappuccino, Machi Macha latte, fruit jelly desserts, waffles, sandwiches, and other varieties of artisan beverages. All are available at discounted prices while maintaining the best quality. Love the Hokkaido Milk ice cream, Red Bean Pancake, Fruit Pancake, and Mango and Peach fruit juice. Freshly prepared, healthy ingredients with tender, loving, skillful baking and warm service. Conveniently located in the neighbourhood heartland of Lot One, within walking distance to Choa Chu Kang MRT/LRT, with plenty of dining, shopping, banking, supermarkets, groceries, sundries, postage services, Keat Hong Community Club, and other amenities nearby. Friendly, cosy, comfy, welcoming ambience for romantic intimates, groups, students, expats, locals, visitors, and families.
Jayden Sim Hong Teck
5
I love their Lemon Custard Ice Cream Waffle! It has Setouchi Lemon 🍋 Peel sauce, which is refreshingly delightful! Please go and try!
Choong Wen Xian
1
Bought a cake from here today and requested a candle from the staff, as it was for a birthday celebration. She nodded and proceeded to pack the cake, but after reaching home and opening the box, I realized no candle was provided! Now we have to go out to buy a candle at 9 PM. Such a bad experience…