Pleased with my visit here and how clean, modern and spacious the library is. Plenty of seating areas and even a level 5 kids area to entertain the kids. Great selection of books and many assortment of seats to accommodate many people. I also liked that borrowing a book via the NLB app was such a breeze!
LEE SJ
1
I am writing to express my concern regarding an experience I had at your library recently. I was asked by a librarian to leave Level 5 because I was not accompanied by a child. However, I did not see any clear signage stating that adults without children are not allowed in that area. I also noticed other adults present, which made the situation feel inconsistent and unfair.
I fully respect the need for safety and appropriate use of designated spaces, especially those intended for children. However, I believe that any such restrictions should be clearly communicated with visible signage, and enforced consistently.
I would appreciate clarification on the policy regarding adult access to Level 5, and whether the rules are applied uniformly. I hope the library can consider clearer communication in the future to avoid misunderstandings like this.
William Win
5
Recently visited this library after several years of absence and was thoroughly impressed! The library was clean, silent, and calm, providing a peaceful atmosphere perfect for studying and learning. The modern and well-renovated facilities made it a joy to explore. What struck me most was the number of knowledge-seeking individuals who filled the space, all engaged in quiet contemplation or submerged in their books.The vast collection of books and resources was truly remarkable, adding that Reservation Lockers and Book Return have up-to-date touch- screen interfaces. Overall, I highly recommend as a haven for anyone seeking knowledge, inspiration, or simply a quiet retreat from the hustle and bustle of daily life.
Isabella Ali
1
I would like to share an incident that occurred during my recent visit to the library on 16 May 2025 1445hours.
I was alone and had just sat down at Level 5 to read a library book when a librarian approached me. She asked if I was waiting for someone, and when I said no, she told me I had to go to Level 4 to read, as Level 5 was the children’s section. I was taken aback, as I was quietly reading in a public space and did not see any clear signage that adults were not allowed.
I explained to her that Level 4 was quite crowded and that I simply wanted a peaceful spot to read. However, she continued to ask me to leave, which disrupted the very peace I was seeking. I noticed afterward that there were several secondary school students walking around Level 5, which made me question why I was asked to leave while they were allowed to remain.
While I understand if there are policies in place regarding adult presence in children’s areas, I feel the approach and inconsistency in enforcement were disappointing. The interaction left me feeling uncomfortable and unfairly treated.
I hope the library can clarify this policy and ensure that it is communicated clearly and respectfully to all patrons.
jimmy lee
5
Nice and cozy library that is located at L4 & L5 of the Lot One mall near the Chua Chu Kang mrt station. However, the comfortable sofa seats are almost always fully occupied. 😂 …
Daniel Lim Kee Tong
4
It's oasis living after busy city life.
Jin Lee
5
Nice and cozy library located at L4 and L5 of the Lot One mall near the Chua Chu Kang MRT station. However, the comfortable sofa seats are almost always fully occupied. 😂 …
Sean Jun Koh
5
I've used this library way back, from 2009 to 2015. I came to visit for the first time since its renovation, and I am impressed. Although it feels sad that my nostalgic memories here can't be relived, the newly-renovated library is great. I'd recommend this library.
Crimson Waves
1
The staff was so rude. Many months ago, the librarian scolded me for using an electric outlet I wasn't supposed to. It was a misunderstanding, as their sign had fallen and wasn't stuck properly. I would like for that Indian lady who was so aggressive and rude to me to apologize, as well as for her to have a bad record! NLB, please give me justice. I felt humiliated, and I would give a zero-star review if I could!
Eileen Tan
3
Directional signs were small and few. It was not easy to orient ourselves the first time. Searching for books was like a treasure hunt, except we couldn't find the books that were supposed to be in their rightful places. The recently renovated, spacious library had two entrance points, one via the rooftop.