Lot One • Food • Parking
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Rating Summary

3.3

45 reviews

5
91%
4
96%
3
100%
2
96%
1
91%

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Reviews for Cotton On Lot One

Merissa

Merissa

5

Very neat, spacious, and clean. Easy to browse the merchandise.

Sinclair Han

Sinclair Han

3

Ladies can go. Not much for guys. 3 pairs of shoes for 30 bucks now.

Celeste Wee

Celeste Wee

3

The 'offer' should be clearly marked. I chose two clothing items under the offer board, but it turned out they were sold at their original prices.

Mei Yap

Mei Yap

4

Cute clothes! Great place to buy basic pieces that will last a while. My denim jacket from Cotton On that I bought almost 5 years ago still feels new.

Jenny Weng

Jenny Weng

1

The staff broke her word. I was trying to change the size of the dress I bought just yesterday. In the beginning, I didn't expect the staff would allow me to change because it was on sale, about 50% off. But the staff promised me that I could change it, so I went back home to get the clothes. After 30 minutes, when I came back, she refused to allow the change. She should have told me at first instead of wasting my time.

Deanna Tee

Deanna Tee

1

I've been calling their line for almost every hour, trying both the Lot One and Causeway Point outlets. No one seems to pick it up. Is business really so good that they're not available to pick up calls? Then why bother to have a contact number? Disappointed. It's not as if I'm calling for no reason; they had forgotten to remove the security tag on the pants I bought. I wouldn't bother calling otherwise.

Lixing Tan

Lixing Tan

1

Misleading advertisement—if you’re only offering 50% off the second full-priced bra, then be clear about it. Don't claim to be offering 50% off "Cotton On Body items," because that term includes workout pants, panties, etc. Even the staff is confused as hell. EDIT (4 February): Went back to the store for a refund, and the manager was so rude it was incredible. Raising her voice at me and just slamming the money and receipt on the table. W o w.

Alvin Siew Jin

Alvin Siew Jin

1

Refunds can be done at any outlet, but this staff chose to lie and told me that I had to go back to the store where I purchased. They really wanted to waste people's time! Worst customer service. Don't go to this outlet.

Nicoletta

Nicoletta

5

Went there recently, and the staff were super nice and helpful. Felt very welcomed and really made me feel comfortable asking for help. They really made my shopping experience better! Five stars, mainly for the staff's amazing customer service!

Shawn Zi Ming Zhang

Shawn Zi Ming Zhang

1

Worst Cotton On that I have visited, both the manager and the crew need proper staff training. You won't like to shop at a shop where their staff make unfriendly eye contact towards you while shopping. Not a shop that I would recommend.