The staff was really helpful and was able to answer all our enquiries.
Reeve Chia
5
Thank you to Christopher for his patient service and thoroughly showing us through the selection. I will come back again.
Kristine Antoinette Goh
5
I had a great time buying at the Lot 1 branch. Kelly Loh, the senior boutique manager, made us feel like valued customers. She and her colleague (whose name I regrettably forgot) provided excellent customer service that would make you want to go back. In this industry, it is true that we always think of the value and price of goods when purchasing, but what truly pushes us to do so is the incomparable assistance of the staff behind these stores. I always had second thoughts about buying from jewelry shops, but with Kelly and Goldheart, they didn't make us feel like just any other random customers. Kelly even offered her personal touch and expertise, suggesting how to pair my ring with a solitaire. She clearly knows what all of us women want. Thank you, Kelly, for your assistance, for providing payment options, and for ensuring we received value for our purchase. More power to you, your colleague, and Goldheart Jewelry.
Chua Yao
5
Excellent service, friendly staff, and swift decision-making. Brought my parents and bought a pendant. 👍🏻
Lena Sng
5
Very good and friendly service by Will and Chris at lot1!
Kai Ling Yang
5
I had a fantastic experience at Goldheart! Sean was incredibly helpful and attentive, making my search for the perfect gold pieces a breeze. I especially appreciated him giving me time and space during my shopping experience and reserving pieces while I decided, taking the stress out of shopping. Highly recommend Goldheart for their unique collection and service from Sean!
Qiao Hsuan
5
Went in to take a look at pearl earrings. Chris Ler was very helpful and attended to me quickly, even though he was busy. He was attentive and shared his knowledge about the different tiers of gold. I had a good time shopping here. Thank you, Chris!
Eva Kumar
5
We've got an awesome service from Mr. Will Kao, and we are happy customers.
Elly Seetoh
5
The salesperson, Serene Chua, is a very humble person. She helped me to choose the money tree pendant, which is very good, and I am very happy with the pendant that she chose for me.
Darren Chan
5
The customer service was great. All the staff were friendly, with smiles. The one who helped us was Chris, and he was very professional with his advice as well as friendly. We did not feel pressured at all to buy! Would recommend!