Was trying to redeem the 1 for 1 eaely grey milk tea with 3J voucher bought through chope.
Stood there for 20 minutes just to wait for the staff to take my order, only for them to tell me that they ran out of pearls. They said they will replace it will grass jelly, fine I accepted this alternative since I didn't want to waste the 20+ minutes I spent queuing.
And guess what? I had to wait another 35 MINUTES for my drinks to be ready. 35 MINUTES for 2 cups of drinks?? Stood at gongcha for almost close to AN HOUR just to order and get my drinks. I work in the F&B industry too and this is definitely NOT ACCEPTABLE.
Was still happy that they opened an outlet at lot one, but what's the point if the service there is so bad? Definitely don't want to go back there again and I urge anyone who sees this NOT to go to CCK gongcha unless you have a lot of time to spare. Utterly disappointed with this standard and service. Would appreciate if the management could do something about this.
Nura Elyssa
1
Came to bought bubble as I ever had it for so long. Your morning staff was wearing AirPods and I have to wait in order for her to get my order. There is only 1 staff that is working yesterday morning. Please kindly do check on your stuff. Customer service very poor. Serve customer while wearing AirPods please do check on your CCTV on 19th October 2023 morning. Thanks
Ng Zi Xuan
5
Went there last night to attend a zoom meeting and the two staffs there, Nanie and Yanting, were really polite and professional. I sat there initially without ordering anything as I was quite full from dinner but they did not chase me away and instead reminded me courteously that I had to scan in to sit there. When I was placing my order, they were patient in explaining the promotion which I misunderstood and in waiting for me while I changed my mind on my order. Eventually, when they were preparing to close a few minutes before their closing time, I was worried that I was hindering their closing as they did not chase me away like some shops would. Instead, they were efficient in their closing routine and was kind in letting me stay there till my meeting ended. It was a really pleasant experience dining in there!
Sanghamitra Jasmine
2
Staff are really unfriendly and don’t bother to make eye contact when communicating with customers. Absolutely no customer service at all, and it took so long to get their attention so I could collect my drink. Not the first time this has happened. Maybe the management should hire more staff so that someone can attend to customers.
Siti N
5
Female staffs here are kind and helpful . They were also efficient in their work . I went on a weekday(nearly evening) and received my drinks within 10 minutes, even though there were few customers before me .. Thank you, Gong Cha Lot One ❤️
Alvin Li
4
Gong Cha has departed Westgate, so we are back to Lot One. This outlet should follow Causeway Point ordering style, have both a manned counter and the kiosk.
Too many times I have seen would-be patrons fiddling with the kiosk before moving off because they couldn't find the drink they want. Also, that big notice pasted on the cash register is quite an eye sore to demonstrate lack of flexibility.
So I empathise with the reviews here. And while we are fiddling, the staff are just waiting and looking around.
But not all is bad. If you are ordering more than one drink, they will pack it for you, if not, you would do well to help yourselves to the single drink bag and straws by the side.
Just don't expect too much.
Ice Kacang Milk Tea, a SG60 promotional drink caught our attention and it is what it is when an ice kacang melts into liquid and we are still eating it. Sinful and nice! 🙂
Abc defg
5
This outlet is much better than westgate. Luckily it’s the one nearest to me. The ice to drink ratio is good esp for the brown sugar series. Idk why Westgate brown sugar is always so diluted. I pretty like the recent night shift staff they’re vv efficient and the drinks taste even better. Thanks the lot1 team for great bubble tea drinks!!! Maybe west gate needs more staff it seems understaffed.
Jiajun Kho
2
Get your staff to take order please. Some customers (kids / older gen) cannot find the drinks they want. Stand there to search for a long time causing a long queue.
christy
1
Operating hours is 10am-10pm. Now 1130am already and still not open. I WANT MY BUBBLE TEA EH WALAO
Shannon
3
There are seats available to sit on. The pearls in the milk tea were tasteless, but the texture wasn’t bad. The area was clean enough. I won’t make the extra effort to go to gong cha but I don’t mind getting it if I’m in the area. Staff are pleasant.