Lot One • Food • Parking
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Rating Summary

3.1

45 reviews

5
91%
4
96%
3
100%
2
96%
1
91%

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Reviews for Gong Cha

Amy Daud

Amy Daud

5

This outlet is much better than Westgate. Luckily, it's the one nearest to me. The ice-to-drink ratio is good, especially for the brown sugar series. I don't know why Westgate's brown sugar is always so diluted. I particularly like the recent night shift staff. They're very efficient, and the drinks taste even better. Thanks to the Lot1 team for great bubble tea drinks! Maybe Westgate needs more staff; it seems understaffed.

Sangeetha Jasmine

Sangeetha Jasmine

2

Staff are really unfriendly and don’t bother to make eye contact when communicating with customers. Absolutely no customer service at all, and it took so long to get their attention so I could collect my drink. This isn't the first time this has happened. Maybe the management should hire more staff so that someone can attend to customers.

Crystal

Crystal

1

Operating hours are 10 AM - 10 PM. It's already 11:30 AM and still not open. I WANT MY BUBBLE TEA EH WALAO!

Siti Nur

Siti Nur

5

Female staff here are kind and helpful. They were also efficient in their work. I went on a weekday early evening and received my drinks within 10 minutes, even though there were a few customers before me. Thank you, Gong Cha Lot One ❤️

Alvin Lee

Alvin Lee

4

Gong Cha has departed Westgate, so we are back to Lot One. This outlet should follow Causeway Point ordering style: have both a manned counter and a kiosk. Too many times I have seen would-be patrons fiddling with the kiosk before moving off because they couldn't find the drink they wanted. Also, that big notice pasted on the cash register is quite an eyesore, demonstrating a lack of flexibility. So I empathise with the reviews here. And while we are fiddling, the staff are just waiting and looking around. But not all is bad. If you are ordering more than one drink, they will pack them for you; if not, you would do well to help yourselves to the single-drink bags and straws by the side. Just don't expect too much. Ice Kacang Milk Tea, an SG60 promotional drink, caught our attention. It is what it is: an ice kacang melting into liquid while we are still eating it. Sinful and nice! 🙂