Reviews for Kodak Express

C.K. Toyz

August 18, 2025

1

My experience at Kodak Express today was terrible. I wanted to print documents from my email, but the employees didn't help much. All they said was, "You can use the computer for 15 minutes, and it costs $2." I started my timer and only used it for 5 minutes because I couldn't access my email. I didn't continue browsing; I just stopped using the computer. It wasn't even 15 minutes, and I already explained this to the employees, but they ignored it and just charged me money 💰. This is absolutely disgusting behavior. I have experienced this before, and I used to work in customer service and professional management. This is not acceptable. They don't have many customers in their shop, yet they don't bother helping. Another thing is when I tried to pay that $2 using my card, they knew some technical issue was happening with their system for a short while, but they blamed my card. I told them, "Please don't judge, because my card is used for debit, credit, Visa, and more, and it's international." So, they were just misunderstanding and also unprofessional. This is my report and feedback. I am also making an international podcast and radio show, and live streaming globally about these employees. This will go viral, hopefully. All I need are honest workers, but I found nothing of the sort from these employees. I am positive that this post will be featured globally on podcast radio in Singapore and international live streams. Thanks 👍

Melissa Wong

August 18, 2025

1

Rude and unprofessional service. I called beforehand to confirm they could do a 40 x 50 cm print. The lady on the phone said they could do it at $38.40 and it would take 7 days. I went down to the shop after the call and was told by another staff member that the earliest I could receive my item was in 15 days because their outsourced printer went on vacation. The original lady who spoke to me on the phone was very unapologetic and rude about the mistake she made by giving me false information and causing me inconvenience.

Sean Lim

August 18, 2025

5

It was a very good experience. I went there on 12/12/2023 to have some documents copied. Every staff member was friendly. The price was clearly stated on the table and was really reasonable. The service was fast and efficient, a job well done by the three ladies there. Highly recommend!!

Karthik Ravichandran

August 18, 2025

1

Those taking passport photos DO NOT GO HERE. They are scamming you like crazy. When you need to take your passport size photo opposite ICA under the blocks, there are excellent shops that will take it for you quickly, help you photoshop, and provide 4 hardcopies and a softcopy, all for just $5-6.

Nini

August 18, 2025

1

It has been established that the young lady has terrible service, with an attitude to match. The boss is no different. I will head to Fujifilm for any camera or print-related services. Having visited multiple times to purchase and develop film, I understand there may be a few blank frames, which is acceptable. However, my latest roll came back with only four photos; everything else was blank (out of 36 total). This amounts to approximately $30-40 for four digital images. They suggested that the camera might be faulty or improperly used. If so, how did some images develop fine? Rather than addressing the issue, they told me to check with other people or stores elsewhere. Their own words say it all: go elsewhere. Likewise, CapitaMalls can do with a better tenant. Sure, there are no refunds. At least provide some form of resolution. After much back and forth, they gave a $2 discount, but I loaded the film without their help. They simply don't have the assurance of doing it right, so why would we risk doing it ourselves? This complete lack of accountability and dismissive attitude is appalling.