The store in polyclinic Choa Chu Kang deducted 2 times from my nets payment, I informed the staff that my bank already deducted from my bank account but the staff insist me to pay again. She promised will paynow me if their bank receive double payment but I chase more than 3 weeks, they still don't want pay me back. Why so big company, only $14.30 have to drag so long and unwilling to do the refund.
jacqueline chiang
4
Pan cake hard like rock. Very disappointing! I was surprised when I feedback to outlet, shop assistant passed me a fresh one to compensate the hard one 👍🏻
However, just to feedback that the quality of pancake should be more consistent; it should be soft, hot but not hard. Few days ago I bought truffle mushroom $3.60 but pan cake is hard again! 😞 have to go outlet and feedback to them again.
The staff here are experienced and if you are familiar with them n addressed them, they are nice. I wish to recognise Siew Tin, she serves with a smile and she recognises her regular customers and know what kind of pan cake texture customer wants 👍🏻❤️
The previous Chinese supervisor is capable, fast and know to win customers’ heart but she has been transferred to Yew Tee outlet. Yew Tee’s pancake is soft n hot. Hope it continue its quality 🙏🏼
Joshua Chew
5
Service is slightly slow, but reasonable because one Aunty working. This branch is serverely understaffed, hope Mr Bean can look into the matter. Food is good, and very value for money. Elderly aunty very nice and tried her best to serve us to her best even though she was the only person working.
Anabelle Wong
1
PLEASE DO NOT VISIT THIS STORE.
Ordered dumplings from grabfood pick up. Dumplings sold out but was not reflected in the system, and merchant did not cancel the order even though they are unable to provide the food. Wasted our time to travel down for picking up.
Caleb Finn
1
I am quite stunned by the worst service from Fui Peng today at the LOT ONE outlet. Bad service, plus a bad attitude. We were the only customers there, and she ignored us. She busily flipped the pancakes for a good 3 minutes before asking for our order. I should have just walked away. Anyway, during payment, she snatched my Nets card and threw it on the counter when my transaction didn't go through, and yelled out “remove your card” a few times when the Nets machine beeped.
Mr Bean, are you not paying your staff enough wages? Is that why she is treating your customers badly?
Siva Prabha M
1
Ordered from them on several delivery platforms, and they always get the orders wrong. This has happened more than 5 times!! The most recent is today. We ordered six drinks (one warm, five cold), and only one warm drink came?? Sick of this nonsense, a waste of time and money.
Yi Jia
1
Poor after-sales service!
"I am not passing the buck but I want to inform you we do not refund customer in this manner." - replied via WhatsApp by the outlet manager Francis.
A staff member gave me the wrong pancake. I only realized this after leaving the outlet and starting to eat it.
I took a photo of the pancake and the receipt together and sent them to Mr Bean to obtain a refund via PayNow or delivery of the correct food item to my house.
My requests were ignored for a few days. Upon reminder, the outlet manager finally replied. The first sentence of his reply was, "I am not passing the buck but I want to inform you we do not refund customer in this manner." I replied to his response, informing him that it was unacceptable to inconvenience me by requiring me to drop by the outlet for a refund, as I was not at fault. Once again, my reply was ignored. I believed the manager had read my reply, as his WhatsApp status immediately turned online when my WhatsApp reply was delivered to him.
Anyway, the pancake only cost $2.40. It is not about the money. It is the attitude of the manager and how the service recovery is done.
Why should I need to drop by the outlet for a refund or replacement when I am not even at fault? It was your staff who provided me with the wrong item, which I'm allergic to.
Anyway, I don't need your refund or delivery of the item. The phrase "I am not passing the buck" seemed rude to me. Ignoring my reply when the case was not closed further demonstrated the manager's poor level of professionalism. These are the reasons I decided to post this negative review.
Good luck to Mr Bean's management.
Annabel Wong
1
PLEASE DO NOT VISIT THIS STORE.
Ordered dumplings for GrabFood pickup. The dumplings were sold out but were not reflected in the system, and the merchant did not cancel the order even though they were unable to provide the food. We wasted our time traveling down for pickup.
Geoffrey OwYeong
5
Hardly any food establishments in CCK Central sell porridge. I'm glad that Mr Bean is one of them. What makes them special is that the rice and millet grains are cooked with fresh soya milk on the spot to ensure its freshness. And I must say that the toppings are very generous, especially the big chicken meatballs.