I am quite stunned by the worst service from Fui Peng today at the LOT ONE outlet. It was a combination of bad service and a bad attitude. We were the only customers there, and she ignored us. She busily flipped the pancakes for a good 3 minutes before asking for our order. I should have just walked away. Anyway, during payment, she snatched my Nets card and threw it on the counter when my transaction didn't go through. She yelled out, “Remove your card!” a few times when the Nets machine beeped.
Mr Bean, are you not paying your staff enough wages? Is that why she is treating your customers badly?
Siva Prathap M
1
Ordered from them on several delivery platforms, and they always get the orders wrong. This has happened more than 5 times! The most recent is today. We ordered six drinks (one warm, 5 cold), and only 1 warm drink came? I'm sick of this nonsense. It's a waste of time and money.
Jia Yee
1
Poor after-sales service!
"I am not passing the buck but I want to inform you we do not refund customers in this manner." - replied via WhatsApp by the outlet manager, Francis.
A staff member had given me the wrong pancake, and I only realized when I had left the outlet and started to eat it.
I took a photo of the pancake and the receipt together and sent it to Mr Bean to obtain a refund via PayNow or delivery of the correct food item to my house.
My requests were ignored for a few days. Upon a reminder, the outlet manager finally replied. The first sentence was "I am not passing the buck but I want to inform you we do not refund customers in this manner." I replied to his response and informed him that it was not acceptable to inconvenience me by requiring me to drop by the outlet for a refund, as I was not at fault. Once again, my reply was ignored. I believe the manager had read my reply, as his WhatsApp status immediately turned online when my WhatsApp reply was delivered to him.
Anyway, the pancake only cost $2.40. It is not about the money. It is the attitude of the manager and how the service recovery is done.
Why do I need to drop by the outlet for a refund or replacement when I am not even at fault? It is your staff who provided me with the wrong item, which I'm allergic to.
Anyway, I don't need your refund or delivery of the item. "I am not passing the buck" seems to be a rude reply to me; ignoring my reply when the case was not closed shows the level of professionalism displayed by the manager was just like that. These are the reasons why I decided to post this negative review.
Good luck to Mr Bean's Management.
Isabelle Wong
1
PLEASE DO NOT VISIT THIS STORE.
We ordered dumplings for pickup via GrabFood. The dumplings were sold out, but this was not reflected in the system, and the merchant did not cancel the order, even though they were unable to provide the food. This wasted our time traveling down for pickup.
Jeffrey Yong
5
Hardly any food establishments in CCK Central sell porridge. I'm glad that Mr Bean is one of them. What makes them special is that the rice and millet grains are cooked with fresh soya milk on the spot to ensure its freshness. And I must say, the toppings are very generous, especially the big chicken meatballs.
Karin Teo
5
I like all the aunties there; they are super friendly and also provide their best service.
Alvin Loh
1
I just ordered a cold soybean drink with pearl. I asked for 100% sugar, but when my kid opened it to drink at home, I discovered no sugar was added, and the soybean drink tasted weird. Wasted my money and time going over there to buy it, only to end up throwing it away at home.
Chew Ru Chuan
1
On March 1st at 4:45 PM, I ordered soya coffee. The lady did not ask for the sugar level and served me zero sugar.
Sheryl Chen
1
Worst branch ever. I've bought a few times just to verify their beancurd quality is that bad, and yes, it is still bad! I bought their normal beancurd and tang yuan beancurd today for dessert, to try for the last time. The beancurd texture is still bad and hard (not smooth and soft), and the color looks weirdly a little dark (not white), as compared to other branches.
Anna Rodrigues
3
Ordered via Grab. First time being served soya beancurd in such a crumbly condition. It looked rather unsightly, but thankfully the taste was okay.