Nine Fresh Desserts Taiwan

Very bad service by the staff and very unpleasant experience dealing with them. Will not patronise again

Ordered from food panda and added Taro balls but it was never been added to my item. Please do not be so dishonest can. Although , it is not expensive but please do it honestly.

I usually don’t write reviews online, but with this recent experience, I told myself it’s best to be honest with what my nephew and I felt that moment we bought drinks from this stall. I felt sad with the gentleman’s treatment with me and my nephew when we went to Nine Fresh at basement 1 in Lot One on 27 July 2021, around 6pm. No doubt that the milk tea and the fruity ayou jelly we bought were very tasty (we liked it a lot), but the gentleman could have been more professional in his act. He was impatient when it took a bit of time for us to decide what to buy, and he was offensively impolite to ask for a smaller bill which I couldn’t give because I only had two $50 bills in my wallet at that time. His tone of voice, his paralanguage, and his body language spoke louder during that moment. I understand how people work so hard everyday, and why. I can empathize with them, especially that many of us are making ends meet in this time of pandemic (including myself), but we must not forget that customers deserve professional and proper treatment wherever we are and whatever we do. I’m writing this as a piece of advice to the gentleman. His act that moment was unbecoming and needs reflection and changing.

Dishonest establishment. I ordered the 2 dessert for $5.80 with desserts from the sale poster but was charged $7.40 instead and only realised this when i got home. Also did not receive any receipt for my purchase and i paid in cash so there is no proof. Highly do not recommend

Just wanna highlight how dishonest the cashiering staff was on the evening of 9th March 2022. I opted for a DIY Bowl and was charged accordingly for the topping. When she was closing off the lid, she would’ve noticed that the topping was not there, yet she still packed it and sent it off. It was only when I reached home then I realised. Yes the amount is not a lot but this speaks a lot about the staff’s integrity and laziness. Young lady, continue with this dishonesty and passive work ethic, you’ll never make it far in life.

18/4/22i walk in to nine fresh shop which is located at lot one mall.i am asking the staff the branches :"can I change beancurd 豆花to grassjelly仙草 for nombor 7 ?" The staff answer me:"yes ,you can change to grassjelly .from beancurd豆花 at nombor 7 " Me:"okay I want nombor 7 the beancurd 豆花change to grass jelly and nombor 15 ,thank you" The staff :"okay ,I will change beancurd 豆花to grass jelly 仙草”. I don't understand it why you tell me you will change it and I find out the beancurd 豆花still inside the dessert ? what's going on you girls doing ?i am really disappointed with the service and I don't like the staff as cashiering yesterday when I say I don't have small coin ,she give me a unhappy face when she help me cop the card .

service was bad. ordered when it was almost close to closing time, i understand that the staff wanted to end the day soon but was given the black face when we were asking which toppings were what and said that we can only order whatever’s left. while paying i realised that i was charged ala carte pricing - which turns out to be double the price of the items available on the displayed menu. i feel scammed lol

Queue for 15 to 20mins, the moment is my turn to order then tell me number 18 sold out and also a few things sold out at 630pm. Can't the staff use common sense if the queue is long. Inform the people that which ever number had sold out first or put up a notice.

Hi, I would like to share the experience on behalf of my relatives and some of my rider friends. According to my relatives, they visited the stall just last week and was hurled vulgarities by one of the staff working there. Reason behind is because the stall staff felt that my relatives were a little rude towards her, which I felt that my relatives weren't rude at all. I was there and I saw the whole thing. The vendor even said some hokkien bad words to some of my rider friends. I have to admit that some of the riders may be having a bad day and they may look a little upset when it comes to collecting their food which was delayed, but still I feel that the vendor cannot like say cb or f you to the riders. I got it myself one time just two weeks back. Also, my relatives way of talking may be a little loud but they weren't angry at the moment. I also saw one of my former rider friend yesterday being scolded by the same staff for collecting the order late when it was prepared and ready half an hour ago. Also, another female rider today told us that the staff also even said that the stall staff even wanted to pick a fight with a indian couple as she not in good mood. Of course, we were taken back too. The stall staff is a lady with slightly dyed blonde hair by the way. We understand that sometimes the staff may be agitated when it comes to peak hours, but still like cannot say bad words to us or show like angry attitude or something like that. We don't hold anything against you all or what but we just want to like hope that you all could be a little bit better like last time? Last time staff were very polite and don't anyhow scold customer or what one. We hope that you all can be more better in terms of friendliness and be happier at work even at peak periods ya. Peace.

Very bad service by the staff and a very unpleasant experience dealing with them. Will not patronize again.

Ordered from Foodpanda and added Taro balls, but they were never added to my order. Please do not be so dishonest. Although it is not expensive, please do it honestly.

I usually don't write reviews online, but with this recent experience, I told myself it was best to be honest about what my nephew and I felt when we bought drinks from this stall. I was saddened by the gentleman's treatment of my nephew and me when we visited Nine Fresh at Basement 1 in Lot One on 27 July 2021, around 6pm. While the milk tea and the fruity ayou jelly we bought were very tasty (we liked them a lot), the gentleman could have been more professional. He was impatient when it took us a bit of time to decide what to buy, and he was offensively impolite in asking for a smaller bill, which I couldn't provide because I only had two $50 bills in my wallet at that time. His tone of voice, paralanguage, and body language spoke volumes. I understand how hard people work every day, and why. I can empathize with them, especially as many of us are making ends meet during this pandemic (including myself). However, we must not forget that customers deserve professional and proper treatment, regardless of the circumstances. I'm writing this as a piece of advice to the gentleman. His conduct at that moment was unbecoming and needs reflection and change.

Dishonest establishment. I ordered the 2 desserts for $5.80 from the sale poster, but was charged $7.40 instead and only realized this when I got home. I also did not receive a receipt for my purchase, and I paid in cash, so there is no proof. I highly do not recommend.

I want to highlight how dishonest the cashier staff was on the evening of 9th March 2022. I opted for a DIY Bowl and was charged accordingly for the topping. When she was closing the lid, she should have noticed that the topping was not there, yet she still packed and sent it off. It was only when I reached home that I realised. Yes, the amount is not a lot, but this speaks volumes about the staff’s integrity and laziness. Young lady, continue with this dishonesty and passive work ethic, and you’ll never make it far in life.

18/4/22. I walked into the Nine Fresh shop, which is located at Lot One Mall. I asked the staff: "Can I change beancurd 豆花 to grassjelly 仙草 for number 7?" The staff answered me: "Yes, you can change to grassjelly from beancurd 豆花 at number 7." I said: "Okay, I want number 7, with the beancurd 豆花 changed to grass jelly, and number 15. Thank you." The staff said: "Okay, I will change beancurd 豆花 to grass jelly 仙草." I don't understand why you told me you would change it, and then I found out the beancurd 豆花 was still inside the dessert. What were you girls doing? I am really disappointed with the service, and I didn't like the staff member who was cashiering yesterday. When I said I didn't have small change, she gave me an unhappy face when she helped me tap the card.

Service was bad. I ordered when it was almost closing time. I understand that the staff wanted to end the day soon, but I was given the 'black face' when we were asking what the toppings were, and told that we could only order whatever was left. While paying, I realised that I was charged à la carte pricing — which turned out to be double the price of the items available on the displayed menu. I feel scammed. Lol.

I queued for 15 to 20 minutes. The moment it was my turn to order, they told me item number 18 was sold out, and a few other things were also sold out at 6:30 PM. Couldn't the staff use common sense when the queue is long? They should inform people about which items are sold out first, or put up a notice.

Hi, I would like to share this experience on behalf of my relatives and some of my rider friends. According to my relatives, they visited the stall just last week and were hurled vulgarities by one of the staff working there. The reason given was that the stall staff felt my relatives were a little rude towards her, though I felt my relatives weren't rude at all. I was there and I saw the whole thing. The vendor even used some Hokkien vulgarities towards some of my rider friends. I have to admit that some of the riders may be having a bad day and may look a little upset when collecting their delayed food, but I still feel that the vendor cannot say 'cb' or 'f you' to the riders. I experienced this myself just two weeks ago. Also, my relatives' way of talking may be a little loud, but they weren't angry at the moment. I also saw one of my former rider friends yesterday being scolded by the same staff for collecting an order late, even though it had been prepared and ready half an hour earlier. Furthermore, another female rider told us today that the staff even said she wanted to pick a fight with an Indian couple because she was not in a good mood. Of course, we were taken aback too. The stall staff is a lady with slightly dyed blonde hair, by the way. We understand that sometimes the staff may be agitated during peak hours, but they still cannot use vulgarities or display an angry attitude towards us. We don't hold anything against you, but we just hope that you could be a little bit better, like before. Previously, the staff were very polite and did not arbitrarily scold customers. We hope that you can be much better in terms of friendliness and be happier at work, even during peak periods. Peace.

Very bad service by the staff, and a very unpleasant experience dealing with them. Will not patronise again.

Ordered from Foodpanda and added taro balls, but they were never included in my order. Please do not be so dishonest. Although it's not expensive, please be honest.

I usually don't write reviews online, but this recent experience prompted me to be honest about what my nephew and I felt when we bought drinks from this stall. I was saddened by the gentleman's treatment of my nephew and me when we visited Nine Fresh at Basement 1 in Lot One on July 27, 2021, around 6 PM. While there's no doubt that the milk tea and the fruity ayou jelly we bought were very tasty (we liked them a lot), the gentleman could have been more professional. He was impatient when it took us a bit of time to decide what to buy, and he was offensively impolite in asking for a smaller bill, which I couldn't provide because I only had two $50 bills in my wallet at that time. His tone of voice, paralanguage, and body language spoke volumes at that moment. I understand how hard people work every day, and why. I can empathize with them, especially since many of us are making ends meet in this time of pandemic (including myself). However, we must not forget that customers deserve professional and proper treatment, regardless of the circumstances. I'm writing this as a piece of advice to the gentleman. His conduct at that moment was unbecoming and needs reflection and change.

Dishonest establishment. I ordered the 2 desserts for $5.80 from the sale poster, but was charged $7.40 instead and only realised this when I got home. I also did not receive a receipt for my purchase, and I paid in cash, so there is no proof. Highly do not recommend.

I want to highlight how dishonest the cashier was on the evening of 9th March 2022. I opted for a DIY Bowl and was charged accordingly for the topping. When she was closing the lid, she must have noticed that the topping was not there, yet she still packed it and sent it off. It was only when I reached home that I realised. Yes, the amount is not a lot, but this speaks a lot about the staff's integrity and laziness. Young lady, continue with this dishonesty and passive work ethic, and you’ll never make it far in life.

On 18/4/22, I walked into the Nine Fresh shop, which is located at Lot One Mall. I asked the staff: "Can I change beancurd (豆花) to grass jelly (仙草) for Number 7?" The staff answered me: "Yes, you can change to grass jelly from beancurd (豆花) at Number 7." I replied: "Okay, I want Number 7 with the beancurd (豆花) changed to grass jelly, and Number 15. Thank you." The staff said: "Okay, I will change beancurd (豆花) to grass jelly (仙草)." I don't understand why you told me you would change it, and then I found the beancurd (豆花) still inside the dessert. What were you girls doing? I am really disappointed with the service, and I didn't like the staff member who was cashiering yesterday. When I said I didn't have small coins, she gave me an unhappy face when she helped me tap the card.

Service was bad. We ordered close to closing time. I understand that the staff wanted to end the day soon, but we were given 'the black face' when we were asking which toppings were what, and were told that we could only order whatever was left. While paying, I realized that I was charged à la carte pricing — which turned out to be double the price of the items available on the displayed menu. I feel scammed. Lol.

Queued for 15 to 20 minutes. Just as it was my turn to order, they told me number 18 was sold out, along with a few other things, at 6:30 PM. Couldn't the staff use common sense, especially with such a long queue? They should inform people which items have sold out beforehand, or put up a notice.

Hi, I would like to share the experience on behalf of my relatives and some of my rider friends. According to my relatives, they visited the stall just last week and were hurled vulgarities by one of the staff members working there. The reason given was that the stall staff felt my relatives were a little rude towards her, but I felt that my relatives weren't rude at all. I was there and I saw the whole thing. The vendor even said some Hokkien vulgarities to some of my rider friends. I have to admit that some of the riders may be having a bad day and look a little upset when collecting their delayed food, but I still feel that the vendor cannot say 'cb' or 'f you' to the riders. I experienced this myself just two weeks back. Also, my relatives' way of talking may be a little loud, but they were not angry at the time. I also saw one of my former rider friends yesterday being scolded by the same staff for collecting the order late, even though it had been prepared and ready half an hour earlier. Additionally, another female rider told us today that the staff even said she wanted to pick a fight with an Indian couple as she was not in a good mood. Of course, we were taken aback too. The stall staff is a lady with slightly dyed blonde hair, by the way. We understand that sometimes the staff may be agitated during peak hours, but they still cannot use vulgarities or display an angry attitude. We don't hold anything against you all, but we just hope that you all could be a little better, like before? Previously, staff were very polite and did not arbitrarily scold customers. We hope that you all can be better in terms of friendliness and be happier at work, even at peak periods. Peace.