Dishonest establishment. I ordered the 2 dessert for $5.80 with desserts from the sale poster but was charged $7.40 instead and only realised this when i got home. Also did not receive any receipt for my purchase and i paid in cash so there is no proof. Highly do not recommend
Mayer Mayer
1
18/4/22i walk in to nine fresh shop which is located at lot one mall.i am asking the staff the branches :"can I change beancurd 豆花to grassjelly仙草 for nombor 7 ?"
The staff answer me:"yes ,you can change to grassjelly .from beancurd豆花 at nombor 7 "
Me:"okay I want nombor 7 the beancurd 豆花change to grass jelly and nombor 15 ,thank you"
The staff :"okay ,I will change beancurd 豆花to grass jelly 仙草”.
I don't understand it why you tell me you will change it and I find out the beancurd 豆花still inside the dessert ? what's going on you girls doing ?i am really disappointed with the service and I don't like the staff as cashiering yesterday when I say I don't have small coin ,she give me a unhappy face when she help me cop the card .
Mingqian Donut Chai
1
Just wanna highlight how dishonest the cashiering staff was on the evening of 9th March 2022. I opted for a DIY Bowl and was charged accordingly for the topping. When she was closing off the lid, she would’ve noticed that the topping was not there, yet she still packed it and sent it off. It was only when I reached home then I realised. Yes the amount is not a lot but this speaks a lot about the staff’s integrity and laziness. Young lady, continue with this dishonesty and passive work ethic, you’ll never make it far in life.
sabrina peng
1
Queue for 15 to 20mins, the moment is my turn to order then tell me number 18 sold out and also a few things sold out at 630pm. Can't the staff use common sense if the queue is long. Inform the people that which ever number had sold out first or put up a notice.
Candy Yang
5
Was at this CCK Lot 1 outlet on 29th June 5ish, queue was really long with customers having multi orders but I feel that staff Aisyah really handle everything well. She was alone tending the whole store not panicking, memorizing all orders, multi-tasking well, handling all orders as fast as she could and most importantly did not show any signs of impatience and anger.
With her fast pace and hardwork shown, all customers were patiently waiting for her to be done with the orders even though we have to wait for awhile.
Youngsters like her are hard to find nowadays, management should notice this hardworking girl over there.
Jeffrey OwYeong
5
Appetising,colourful & cooling dessert in a hot afternoon ! This is one of their signature dessert. Those craving for Taiwanese taro ball dessert at 九份can give a try.
Rachel
1
service was bad. ordered when it was almost close to closing time, i understand that the staff wanted to end the day soon but was given the black face when we were asking which toppings were what and said that we can only order whatever’s left. while paying i realised that i was charged ala carte pricing - which turns out to be double the price of the items available on the displayed menu. i feel scammed lol
Jesse Lim
1
Hi, I would like to share the experience on behalf of my relatives and some of my rider friends. According to my relatives, they visited the stall just last week and was hurled vulgarities by one of the staff working there. Reason behind is because the stall staff felt that my relatives were a little rude towards her, which I felt that my relatives weren't rude at all. I was there and I saw the whole thing. The vendor even said some hokkien bad words to some of my rider friends. I have to admit that some of the riders may be having a bad day and they may look a little upset when it comes to collecting their food which was delayed, but still I feel that the vendor cannot like say cb or f you to the riders. I got it myself one time just two weeks back. Also, my relatives way of talking may be a little loud but they weren't angry at the moment. I also saw one of my former rider friend yesterday being scolded by the same staff for collecting the order late when it was prepared and ready half an hour ago. Also, another female rider today told us that the staff also even said that the stall staff even wanted to pick a fight with a indian couple as she not in good mood. Of course, we were taken back too. The stall staff is a lady with slightly dyed blonde hair by the way. We understand that sometimes the staff may be agitated when it comes to peak hours, but still like cannot say bad words to us or show like angry attitude or something like that. We don't hold anything against you all or what but we just want to like hope that you all could be a little bit better like last time? Last time staff were very polite and don't anyhow scold customer or what one. We hope that you all can be more better in terms of friendliness and be happier at work even at peak periods ya. Peace.
Phoebe Tay
4
i enjoy the desserts and the mini taro balls are especially soft. so far i've had zero complaints about this brand/outlet but the new trainee is a complete mess. i've been served by him two times and he had gotten my order wrong both times. 8 July 17:45 experience -
1. he kept cutting me off when i tried to order more desserts.
2. misheard "no bean curd, just grass jelly" as no grass jelly.
3. forgot to give receipt to me and ask about the rewards stamps. i had to ask for it.
4. misheard nata-de-coco as kantan jelly?
overall he made a lot of mistakes and did not seem apologetic at all.
most staff i've had experience with are fine but this trainee really cannot make it.
Nimrod Delante
1
I usually don’t write reviews online, but with this recent experience, I told myself it’s best to be honest with what my nephew and I felt that moment we bought drinks from this stall.
I felt sad with the gentleman’s treatment with me and my nephew when we went to Nine Fresh at basement 1 in Lot One on 27 July 2021, around 6pm. No doubt that the milk tea and the fruity ayou jelly we bought were very tasty (we liked it a lot), but the gentleman could have been more professional in his act. He was impatient when it took a bit of time for us to decide what to buy, and he was offensively impolite to ask for a smaller bill which I couldn’t give because I only had two $50 bills in my wallet at that time. His tone of voice, his paralanguage, and his body language spoke louder during that moment.
I understand how people work so hard everyday, and why. I can empathize with them, especially that many of us are making ends meet in this time of pandemic (including myself), but we must not forget that customers deserve professional and proper treatment wherever we are and whatever we do. I’m writing this as a piece of advice to the gentleman. His act that moment was unbecoming and needs reflection and changing.