Thank you, young lady working the night of 17/03/23 for the pleasant interaction!
Dex
1
Very bad service by the staff, and a very unpleasant experience dealing with them. Will not patronise again.
Junie
5
It's good, fast, and tastes amazing!
Unresolved Complication
1
Ordered from Foodpanda and added taro balls, but they were never included in my order. Please do not be so dishonest. Although it's not expensive, please be honest.
Yu
5
It has relocated to the basement at Lot One. Still my favourite choice for affordable, generously portioned desserts. I love how smartly they package their drinks, using a baking sheet to prevent any leakage or spills. Highly recommended.
Nigel De Silva
1
I usually don't write reviews online, but this recent experience prompted me to be honest about what my nephew and I felt when we bought drinks from this stall.
I was saddened by the gentleman's treatment of my nephew and me when we visited Nine Fresh at Basement 1 in Lot One on July 27, 2021, around 6 PM. While there's no doubt that the milk tea and the fruity ayou jelly we bought were very tasty (we liked them a lot), the gentleman could have been more professional. He was impatient when it took us a bit of time to decide what to buy, and he was offensively impolite in asking for a smaller bill, which I couldn't provide because I only had two $50 bills in my wallet at that time. His tone of voice, paralanguage, and body language spoke volumes at that moment.
I understand how hard people work every day, and why. I can empathize with them, especially since many of us are making ends meet in this time of pandemic (including myself). However, we must not forget that customers deserve professional and proper treatment, regardless of the circumstances. I'm writing this as a piece of advice to the gentleman. His conduct at that moment was unbecoming and needs reflection and change.
Natalia Lee
1
Dishonest establishment. I ordered the 2 desserts for $5.80 from the sale poster, but was charged $7.40 instead and only realised this when I got home. I also did not receive a receipt for my purchase, and I paid in cash, so there is no proof. Highly do not recommend.
Min Qian Donut Chai
1
I want to highlight how dishonest the cashier was on the evening of 9th March 2022. I opted for a DIY Bowl and was charged accordingly for the topping. When she was closing the lid, she must have noticed that the topping was not there, yet she still packed it and sent it off. It was only when I reached home that I realised. Yes, the amount is not a lot, but this speaks a lot about the staff's integrity and laziness. Young lady, continue with this dishonesty and passive work ethic, and you’ll never make it far in life.
May May
1
On 18/4/22, I walked into the Nine Fresh shop, which is located at Lot One Mall. I asked the staff: "Can I change beancurd (豆花) to grass jelly (仙草) for Number 7?"
The staff answered me: "Yes, you can change to grass jelly from beancurd (豆花) at Number 7."
I replied: "Okay, I want Number 7 with the beancurd (豆花) changed to grass jelly, and Number 15. Thank you."
The staff said: "Okay, I will change beancurd (豆花) to grass jelly (仙草)."
I don't understand why you told me you would change it, and then I found the beancurd (豆花) still inside the dessert. What were you girls doing? I am really disappointed with the service, and I didn't like the staff member who was cashiering yesterday. When I said I didn't have small coins, she gave me an unhappy face when she helped me tap the card.
Jeffrey Yong
5
Appetising, colourful, and cooling dessert on a hot afternoon! This is one of their signature desserts. Those craving Taiwanese taro ball dessert at 九份 can give it a try.