Service was bad. We ordered close to closing time. I understand that the staff wanted to end the day soon, but we were given 'the black face' when we were asking which toppings were what, and were told that we could only order whatever was left. While paying, I realized that I was charged à la carte pricing — which turned out to be double the price of the items available on the displayed menu. I feel scammed. Lol.
Serena Peng
1
Queued for 15 to 20 minutes. Just as it was my turn to order, they told me number 18 was sold out, along with a few other things, at 6:30 PM. Couldn't the staff use common sense, especially with such a long queue? They should inform people which items have sold out beforehand, or put up a notice.
Jessie Lim
1
Hi, I would like to share the experience on behalf of my relatives and some of my rider friends. According to my relatives, they visited the stall just last week and were hurled vulgarities by one of the staff members working there. The reason given was that the stall staff felt my relatives were a little rude towards her, but I felt that my relatives weren't rude at all. I was there and I saw the whole thing. The vendor even said some Hokkien vulgarities to some of my rider friends. I have to admit that some of the riders may be having a bad day and look a little upset when collecting their delayed food, but I still feel that the vendor cannot say 'cb' or 'f you' to the riders. I experienced this myself just two weeks back.
Also, my relatives' way of talking may be a little loud, but they were not angry at the time. I also saw one of my former rider friends yesterday being scolded by the same staff for collecting the order late, even though it had been prepared and ready half an hour earlier. Additionally, another female rider told us today that the staff even said she wanted to pick a fight with an Indian couple as she was not in a good mood. Of course, we were taken aback too. The stall staff is a lady with slightly dyed blonde hair, by the way.
We understand that sometimes the staff may be agitated during peak hours, but they still cannot use vulgarities or display an angry attitude. We don't hold anything against you all, but we just hope that you all could be a little better, like before? Previously, staff were very polite and did not arbitrarily scold customers. We hope that you all can be better in terms of friendliness and be happier at work, even at peak periods. Peace.
Penny Tay
4
I enjoy the desserts, and the mini taro balls are especially soft. So far, I've had zero complaints about this brand/outlet, but the new trainee is a complete mess. I've been served by him two times, and he got my order wrong both times.
July 8th, 17:45 experience:
1. He kept cutting me off when I tried to order more desserts.
2. Misheard 'no bean curd, just grass jelly' as 'no grass jelly'.
3. Forgot to give me the receipt and ask about the rewards stamps. I had to ask for it.
4. Misheard nata-de-coco as kantan jelly?
Overall, he made a lot of mistakes and did not seem apologetic at all.
Most staff I've had experience with are fine, but this trainee really cannot make it.
Candice Yang
5
I was at this CCK Lot 1 outlet on June 29th, around 5 PM. The queue was really long, with customers having multiple orders, but I feel that staff Aisyah really handled everything well. She was alone tending the whole store, not panicking, memorizing all orders, multi-tasking well, handling all orders as fast as she could, and most importantly, she did not show any signs of impatience or anger.
With her fast pace and hard work shown, all customers patiently waited for her to be done with the orders, even though we had to wait for a while.
Youngsters like her are hard to find nowadays. Management should notice this hardworking girl.