KK
Even requesting twice for hot slice freshly made which was available..they pass on the old hard slice which was previously made hours before...poor service and food..
A vibrant pizza shop with colorful decor and a display of pizzas, with customers queuing.
1 / 5
A vibrant pizza shop...
A close-up view of P...
A colorful pizza sho...
A slice of cheese pi...
A slice of pizza wit...
Pezzo Lot One
Food
Pizza
Location:
Quality products and services
Services
Serves dine-in
Offers takeaway
Offers delivery
Pezzo Lot One brings Singapore\'s pioneering pizza-by-the-slice concept to the Choa Chu Kang community, serving freshly baked and handmade pizzas within the convenient Lot One Shoppers\' Mall environment. Founded in 2012 by Chiang Zhan Xiang with the first kiosk at ION Orchard, this innovative Halal-certified chain revolutionized quick dining by becoming Singapore\'s first pizza-by-the-slice concept, making it the perfect destination for busy families and food enthusiasts seeking quality Italian cuisine with grab-and-go convenience in Singapore\'s dynamic northwest region.
The diverse menu features large pan pizzas sliced into six generous pieces, available individually packed or in full pan boxes, spanning classic Italian flavors to uniquely Singaporean innovations including Kaya Durian and Hainanese Chicken Rice pizzas that celebrate local culinary creativity. Each pizza is freshly baked using quality ingredients and traditional techniques, ensuring authentic taste and perfect texture whether customers choose individual slices for quick meals or complete pans for sharing. The food-kiosk model provides efficient service without compromising on quality, making premium pizza accessible for busy lifestyles and diverse dietary requirements.
Strategically positioned within Lot One Shoppers\' Mall as one of 30 kiosk outlets across Singapore, Pezzo offers convenient grab-and-go dining that integrates seamlessly with shopping and entertainment activities. The brand\'s expansion to seven countries worldwide and recognition as a Promising Brand in the 2015 Singapore Prestige Brand Awards reflect their commitment to innovation and quality, while their significant social media following of over 200,000 demonstrates strong community engagement. Whether seeking a quick lunch slice, innovative local flavor combinations, or Halal-certified pizza options, Pezzo delivers the perfect balance of convenience, quality, and creative cuisine that has made them Singapore\'s original and most beloved pizza-by-the-slice destination.
Operating Hours
Opening Soon
Opens in 1h 47m
Monday
10 AM - 10 PM
Tuesday
(Today)
10 AM - 10 PM
Wednesday
10 AM - 10 PM
Thursday
10 AM - 10 PM
Friday
10 AM - 10 PM
Saturday
10 AM - 10 PM
Sunday
10 AM - 10 PM
Price Distribution
$1–10
25%
$10–20
38%
$20–30
13%
$30–40
13%
$40–50
13%
Overall Rating
1.8
/
5
Based on 30 reviews
Mall Ranking
#147
Out of 188 shops
Category Ranking
Not enough ratings
Negative Reviews
Siti Mohd
Just order the SG60 bundle promo pizza with free coca cola socks through Foodpanda but the socks is missing. Tried calling to confirm if the socks is out of stock but to no avail. Kindly assist. Thank you.
Ajam Parjo
Don't bother. Ordered on grab and after 1 hour still in kitchen up till close, did not receive my order. Waste my time. Got the nerve to ask if i can change something on my order and i agreed. In the end i had to cancel because i find that delaying after the shop close is a dick move by the staff. Don't support this kind of unethical business practice. Never gonna support this business again.
Anthony Ong
The staff were rude and displayed a bad attitude. The lack of basic courtesy was surprisingly overwhelming. No matter how good the Pizzas, today's buying experience definitely affect our appetite.
Dedinside
The staff took my cash and didn't bother giving me back my change until i mention. How to forget? $13.90 i gave $20. Basic maths would tell you there will be some sort of change. Tf? Then finally counted the change and when pass back to me, dropped my change. Then money just get stepped over by a bunch of people. Please train your staffs properly. Update : i order 4 wings. Paid for 4 wing but only gave me 2.
Melly Haren
Malay staff name İHSAN Give me very horrible service . I don’t know what his problem until he picked up arguments with me as a customer. Instead he apologies he keep continue mocking on me because he don’t understand my order and blamed me because I wear a mask ! I just want to buy pizza and he no heart to serve customer. He never apologies and continued bad mouthing with Malay language which I understand. Continue his grouchy he even dropped the cheesy cheese to the floors. It’s nightmare to up there I regret buy pizza in pezzo at lot 1. It’s hurting and boiling my blood talk with bad customer service from him. I will never back to the shop! And yet they charge me double . Please refund back the other transaction. Cashier never checked properly and asked me to pay double use Apple Pay. Tried to call 📱 nobody respond. Please management look in to it. I got bad service and double charge.
Darren
Bought 2 slices of pizza. Asked the cashier if the food is still warm as she didn't put it in the oven. She said the slices were still warm but when i tried it immediately after leaving, both slices were stone cold. Contacted their social media page regarding the issue but they left me on "seen"
Dharshini
Ordered food through Foodpanda. Only ordered 2 things, a chicken lasagna and 3 slices of pizza. When my order arrived, the chicken lasagna wasn’t there! Reached out to Foodpanda about this and they have yet to provide a refund for the missing item. So disappointed with the service. To top it off, the pizza was so cold and unappetising. Never ordering from this place again.
Ken Peh
Bought 3 slices, all cold... Should have at least made it warm. Bad experience. I will give it 4 stars if the pizza is hot or warm. Cold... It might have been out there for long already
G Shirley
Paid 5.90 for the pathetic amount of satay. Pizza hut definitely did better
eldon
i’m not the type of person to target others specifically but there was an indian woman working as cashier who was rude to me when i couldn’t hear her the first time and then proceeded to lightly toss my food at me. please do something about her.
Zick Zack1
Poor staffs with poor knowledge and poor everything. Don't know to call if order not available. Ask for trouble and trouble will come to you. Lot 1 shopping mall Pezzo. Worst.
peggy cheng
Trying to decide what to get at Lot one branch and the cashier just shouted at us to get away. Poor customer service awareness Pezzo just lost customer because of a poorly manner staff
Kok
Even after requesting twice for a hot, freshly made slice (which was available), they served an old, hard slice that was made hours before. The service and food were poor.
Penny Cheng
As we were trying to decide what to get at the Lot One branch, the cashier just shouted at us to get away. Poor customer service awareness. Pezzo just lost a customer because of a poorly mannered staff.
Zachary
Poor staff with poor knowledge and poor everything. They don't call if an order is not available. Ask for trouble and trouble will come to you. Pezzo at Lot 1 shopping mall. Worst.
Alden
I'm not the type of person to specifically target others, but there was an Indian woman working as a cashier who was rude to me when I couldn't hear her the first time and then proceeded to lightly toss my food at me. Please do something about her.
Shirley Goh
Paid 5.90 for the pathetic amount of satay. Pizza Hut definitely did better.
Keng Peh
Bought 3 slices, all cold. They should have at least made it warm. Bad experience. I would give it 4 stars if the pizza were hot or warm. Cold. It might have been out there for a long time already.
Darshini
I ordered food through Foodpanda. I only ordered two things: a chicken lasagna and three slices of pizza. When my order arrived, the chicken lasagna was missing! I reached out to Foodpanda about this, and they have yet to provide a refund for the missing item. I am so disappointed with the service. To top it off, the pizza was so cold and unappetising. I will never order from this place again.
Daren
Bought 2 slices of pizza. Asked the cashier if the slices were still warm, as she didn't put them in the oven. She said the slices were still warm, but when I tried them immediately after leaving, both slices were stone cold. Contacted their social media page regarding the issue, but they left me on 'seen'.
Malli Haran
The Malay staff member, İHSAN, gave me horrible service. I don't know what his problem was until he started an argument with me, a customer. Instead of apologizing, he kept mocking me because he didn't understand my order and blamed me because I was wearing a mask! I just wanted to buy pizza, and he had no heart to serve customers. He never apologized and continued bad-mouthing me in Malay, which I understand. Continuing his grouchiness, he even dropped the cheesy cheese on the floor. It was a nightmare being there; I regret buying pizza from Pezzo at Lot 1. It's still hurting and boiling my blood to talk about the bad customer service I received from him. I will never return to that shop! And yet, they charged me double. Please refund the other transaction. The cashier never checked properly and asked me to pay double using Apple Pay. I tried to call, but nobody responded. Management, please look into this. I received bad service and was double-charged.
Desmond Syed
The staff took my cash and didn't give me back my change until I mentioned it. How to forget? $13.90. I gave $20. Basic maths would tell you there would be some sort of change. Seriously? Then they finally counted the change, and when passing it back to me, they dropped my change. The money then just got stepped on by a bunch of people. Please train your staff properly. Update: I ordered 4 wings. Paid for 4 wings but they only gave me 2.
Anthony Ang
The staff were rude and displayed a bad attitude. The lack of basic courtesy was surprisingly overwhelming. No matter how good the pizzas, today's buying experience definitely affects our appetite.
Azam Parvez
Don't bother. I ordered on Grab, and after an hour, my order was still in the kitchen until closing. I never received it. They wasted my time. They had the nerve to ask if I could change something on my order, and I agreed. In the end, I had to cancel because I found that delaying after the shop closed is a dick move by the staff. Don't support this kind of unethical business practice. I'm never going to support this business again.
Siti Mohammed
Just ordered the SG60 bundle promo pizza with free Coca-Cola socks through Foodpanda, but the socks are missing. Tried calling to confirm if the socks are out of stock, but to no avail. Kindly assist. Thank you.
Positive Reviews
L W
Nora from Pezzo Lot One was really friendly and helpful to help with our party order. She contacted us to help us in our order past the shop’s operating hours and started early before the shop opened the next day to ensure that our orders are prepared in time for our party in the morning. She’s a gem who doesn’t hesitate to go the extra mile, thumbs up for the excellent service! 👍🏻👍🏻
JC Hong
Bought few pan pizzas at this outlet for Xmas Party...The staff (Dina) was friendly and took time to explain different flavours and promotion. Efficient and highly recommended!!!
Jason Chee Hong
Bought a few pan pizzas at this outlet for a Christmas party. The staff (Dina) was friendly and took time to explain different flavours and promotions. Efficient and highly recommended!
Lim Wei
Nora from Pezzo Lot One was really friendly and helpful with our party order. She contacted us past the shop’s operating hours to help us with our order, and even started early before the shop opened the next day to ensure our orders were prepared in time for our morning party. She’s a gem who doesn’t hesitate to go the extra mile. Thumbs up for her excellent service! 👍🏻👍🏻
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