Soo Zhen at Lot 1 outlet is splendid. Love how professional she is when it comes to her customer service level and knowledge of the products. Have been patronising the outlet and staying loyal because of her.
Melissa Sim
5
Went to buy some items, and staff member Calvin was very helpful. Took the time to explain their products and gave good advice. Really considered the customer's needs when helping. Thank you!
Tony Teo
5
The staff at this PopMart store are incredibly friendly and patient. They kindly introduced us to the different designs and what was currently popular. Notably, Soozhen helped us out (I'm unsure about the names of the rest of the staff). Their excellent customer service truly stood out!
Choo
1
At the Chua Chu Kang Lot One Pop Mart, my friend and I were trying to pick a blind box. One of the staff just kept standing beside us and looking at us. It was very uncomfortable; we weren't going to steal, damage, or weigh the blind box. We understand the rules. We also happened to see and overheard the staff pass the top-up blind box to the regular and tell the regular not to tell anyone. Not sure what was done behind the scenes. This will result in us avoiding Lot One Pop Mart.
Jayne Tan
5
Crowd control has definitely improved over time. It's quite sad that many collectors use this to shame the staff/store, knowing that it’s always "while supplies last." While staff might be hot-tempered at times, it's not surprising if you imagine yourself getting the same questions multiple times.
Geraldine Chen
1
Extremely disappointed with Lot One’s Pop Mart and its Roboshop, as they handled my issue very poorly. I wanted to buy the Roly Poly Kitty plushie from the vending machine (priced at $24.90) and the machine instead dispensed the figurine which was less than half the price ($11.90). As such, I was overcharged $13 and received a figurine I did not even want.
To make matters worse, the Lot One store staff refused to help me and asked me to just fill in a customer service form, stating that this was a Roboshop issue and was separate from their store. I filled in this form 5 times and even emailed customer support. However, I did not even receive a confirmation email for my inquiry nor did I receive any proper response from the company.
This incident happened on 30 Oct and I am still waiting for a response, much less a refund for a mistake Pop Mart made. It is truly upsetting and the refund should have just been done there and then at the store, simplifying the entire process. Instead, it was really frustrating and Pop Mart has been ignoring my requests for a solution.
Kailu
1
Won’t buy in sg anymore. Thailand has more stock. I queued for three hours, only for the Pop Mart staff to say there were only three boxes available. Terrible experience.
Ee
5
The staff are very attentive and friendly, and provide good customer service. They restock the blind box once it's almost sold out.
Mandy
1
Here's an edited version of the review:
A Chinese, middle-aged female staff member, quite large in size, is always refilling popular series (such as Cola Labubu, Hirono, and Dimoo Disney) for her friends only. This is obvious because she signals to her friends before refilling. She also chooses not to refill (taking a longer route and bringing items back to the storeroom) if there are other customers waiting for the refill.
I hope Popmart can make the shopping experience fairer for all customers. This is coming from a customer who has bought many boxes, not just a camper.
Diana Wee
1
First time here, and I will never return. The service was unacceptable. The staff were all so unfriendly. When I wanted to buy something and asked for assistance, the lady told me to 'see for myself.' She then added, 'You don't see the case,' which I understood to mean it was sold out. This was said with a tone that looked down on people.