Not going there again. One of the female staff members is very rude!
Sania Dhillon
1
The store never opens at 11 am at Lot 1. There is a rude aunty there who keeps chatting on her phone and doing her own stuff. I had to wait until 11:30 am due to her rudeness. Prima Deli is never punctual at Lot 1.
Li Sia
2
One of the two staff members was helpful and courteous. She "held the fort" and we bought a cake. The other lady was a drag and created an unnecessary, toxic environment. Management should understand the reason and improve staff motivation.
Stephen Wong
1
Served by a rude auntie who wanted to serve us a leftover piece that was set aside. As it seemed soggy and cold, we requested a new one.
She wasn't very pleased with our request and argued that the waffle was new. I told her I could accept it; however, if the texture wasn't fresh or up to standard, would she change it for me? She did not say anything and proceeded to make a new one for us.
Our order was a peanut butter waffle, but it tasted like a plain waffle, with a thin layer of peanut butter spread, courtesy of the auntie.
I have eaten Prima Deli's waffles from so many outlets, and this is by far the worst of all. This rude auntie is tarnishing Prima Deli's reputation for good waffles. Don't get me wrong, I love Prima Deli waffles and will still support them, just not this outlet.
Angie Meng
1
Didn't manage to get anything from this stall. The staff wasn't alert and couldn't be bothered to check if there was a customer waiting in front of the counter. She was busy chatting with someone else, and I was standing there for a few minutes waiting to place an order. I left after the staff continued to do whatever she was doing without looking up.
Joanne Chan
3
I was with my daughter at the CCK outlet on 05/02/23 (Sunday). We were looking for a birthday cake at the display fridge. One rude lady served us. I asked about a 7-inch cake. She doesn't even know about the size. Her face showed impatience. While serving us halfway, she went to the washroom. No apology. Totally absurd! I was in a happy mood. I didn't wish to confront her. Finally, we ordered a chocolate cake because my daughter likes that flavor and design. It was a promotional price! There was a lack of product knowledge when I inquired about the size of that particular cake design. That employee at this outlet should also learn how to treat customers politely.
Alisha Taswan
1
Horrible experience. Had to wait to order as staff **were** busy looking at the lion dance. Note that there were other customers queueing behind me to order as well. Waffles received **were** merely undercooked, and very stingy with the chocolate sauce. Not worth the money. Will not patronize this outlet.
Colin Wong
2
Friendly staff. But absurdly stingy with the waffle toppings. Look at my photo; is this a joke? And this normally costs $2.50? Absolutely ridiculous how little they put inside. If you told me it was a cheese waffle, I wouldn't believe you. Save your $2.50; get a McDonald's McChicken instead.
Joshua Choo
5
The Black Forest Cake was delicious and not too dense. It was filled with layers of filling between the cake layers, which perfectly matched the taste of the cake itself. The cherries were quite fresh, and the overall presentation of the cake was spectacular and worth the money. The chocolate was rich, and it was an overall nice experience enjoying the cake. Bought this for someone's birthday. Highly recommended!
Sheng Jun Kim
4
I like their waffles and affordable cakes. I'm not sure why the ratings are so low for this shop. I've been visiting this shop from time to time for many years, and it has been pretty satisfying so far! The auntie is friendly too.