Raffles Medical Lot One delivers comprehensive primary healthcare services to Singapore's Choa Chu Kang community, bringing over four decades of medical excellence to families within the accessible Lot One Shoppers' Mall environment. As part of Raffles Medical Group's extensive network of 106 multi-disciplinary clinics across Singapore, this Healthier SG clinic operates as a Primary Care Network (PCN) facility, supporting the Ministry of Health's initiative to better manage chronic diseases while providing quality healthcare services that have earned patient trust since 1976.
The clinic offers comprehensive general practitioner services including routine health check-ups, chronic disease management, dermatology consultations, vaccinations, and specialized GP services that cater to diverse health needs across all age groups. As a Healthier SG participating clinic, patients benefit from government healthcare schemes and subsidies, while the clinic's integration with national healthcare initiatives ensures seamless care coordination and access to preventive health programs. The medical team provides expert diagnosis and treatment using modern medical practices backed by Raffles Medical Group's reputation for clinical excellence and patient-centered care.
Conveniently located at #B1-07A on the basement level of Lot One Shoppers' Mall, Raffles Medical offers easily accessible healthcare services that integrate seamlessly with daily shopping and family activities. The clinic's strategic mall location eliminates the need for separate medical facility visits, allowing patients to combine healthcare appointments with errands and leisure activities. Its proximity to Choa Chu Kang MRT station and bus interchange ensures excellent connectivity for patients across Singapore's northwest region, making quality healthcare more accessible and convenient for busy families and working professionals seeking trusted medical care.
Based on 45 reviews
Out of 188 shops
Not enough ratings
David NGO
It takes me almost more than half an hour to get my medication which u can’t find anyway. My suggestion is to employ new staff. The current one can’t make it. I don’t think I will come to this clinic anymore unless u don’t mind waiting more than half an hour to get your medication. For your info as of now it was almost more than half an hour I still can’t get my medicine. Don’t apologise do something.
Yuna
Waited so long for to collect medications, everyone in the room were so impatient and pissed. Staff at the counter kept shouting across the room to those visiting. Utterly disappointing… Should replace the staffs at the front desk, super bad attitude, and rude. SUPER RUDE. Queue number was 51, waited till its 60 to receive my meds..😠😠😠 By right, every clinic should have at least 1 chinese staff present. From what I see here, most of the patients r elderly, chinese speaking. There are a lot of miscommunication and language barrier.
Luna
The waiting time to see the doctor was impressively short—less than 15 minutes. However, the wait for medication dispensing took over 30minutes, despite having 2–3 staff members at the counter, not sure why the process was so slow. Its efficiency could be improved.
carter cheng
13/06/2025. 7-8pm and counting. The timing to see the doctor was very fast, 10-15 mins, doctor was extremely kind and professional. However, the waiting time for the medication was extremely extremely long, never had to wait at other clinics ever, even tho there were 2 staff and not much patients waiting as it’s a night time, the waiting time for medication was unbelievable. Probably would never visit again.
David Ng
It takes me more than half an hour to get my medication, which you can't find elsewhere. My suggestion is to employ new staff. The current staff can't cope. I don't think I will come to this clinic anymore, unless you don't mind waiting more than half an hour to get your medication. For your information, as of now, it has been more than half an hour, and I still can't get my medicine. Don't apologize; do something.
Yunna
Waited so long to collect medications; everyone in the room was so impatient and pissed. Staff at the counter kept shouting across the room to those visiting. Utterly disappointing… The staff at the front desk should be replaced; they have super bad attitudes and are rude. SUPER RUDE. My queue number was 51, and I waited until number 60 to receive my meds. 😠😠😠 Ideally, every clinic should have at least one Chinese staff member present. From what I saw here, most of the patients are elderly, Chinese-speaking. There is a lot of miscommunication and a language barrier.
Lu Na
The waiting time to see the doctor was impressively short—less than 15 minutes. However, the wait for medication dispensing took over 30 minutes, despite having 2–3 staff members at the counter. The reason for the slow process was unclear. Its efficiency could be improved.
Calvin Cheng
13/06/2025. 7-8 PM and counting. The wait time to see the doctor was very fast, 10-15 minutes, and the doctor was extremely kind and professional. However, the waiting time for the medication was extremely long. I've never had to wait this long at other clinics, even though there were two staff and not many patients waiting, especially as it was nighttime. The wait for medication was unbelievable. I probably would never visit again.
David Ng
It takes me more than half an hour to get my medication, which they can't seem to find. My suggestion is to employ new staff. The current staff are not coping. I don't think I will come to this clinic anymore unless you don't mind patients waiting more than half an hour to get their medication. For your information, as of now, it has been more than half an hour, and I still can't get my medicine. Don't apologize. Do something.
Yumna
Waited so long to collect medications. Everyone in the room was so impatient and pissed. Staff at the counter kept shouting across the room to those visiting. Utterly disappointing… The staff at the front desk should be replaced; they have super bad attitudes and are rude. SUPER RUDE. My queue number was 51; I waited until it was 60 to receive my meds. 😠😠😠 Ideally, every clinic should have at least one Chinese-speaking staff present. From what I see here, most of the patients are elderly, Chinese-speaking. There is a lot of miscommunication and language barriers.
Lena
The waiting time to see the doctor was impressively short—less than 15 minutes. However, the wait for medication dispensing took over 30 minutes, despite having 2–3 staff members at the counter. I'm not sure why the process was so slow. Its efficiency could be improved.
Chester Cheng
13/06/2025. 7-8 PM and counting. The wait to see the doctor was very fast, taking only 10-15 minutes. The doctor was extremely kind and professional. However, the waiting time for the medication was extremely, extremely long. I have never had to wait this long at other clinics, even though there were two staff members and not many patients waiting, especially considering it was nighttime. The waiting time for medication was unbelievable. I probably would never visit again.
Mabel Yeo
Very assuring advice given by Dr Gan Ow Tin. Very patient n no rush Nurse Nur Fadlina is the most patient nurse. He spends so much time assuring my son on the blood test. Coax n coax without being angry nor irritated
Mr Ms
Many thanks to Mdm Fadlina in assisting me pertaining to my bill. She is prompt in replying my email after our conversation. Thank you, Mdm Fadlina!
Jacqueline Tan
Ms Jennifer is helpful and warm. She handles us patients with lots of care and concern which is exactly what we need when we feel uncomfortable and unwell. Kudos to such a dedicated staff!
Ria Sharina
Fadlina was welcoming and incredible helpful and friendly. Everything was smooth and doctor was efficient!
Ellie
Came during lunch time, unexpectedly there is no one. Registeration and waiting time was very smooth. Dr Nyi checks my sons thoroughly. We exited the clinic within 30minutes.
Raymond Goh
Very helpful, patient and caring. Service excellence despite a busy day where there is quite a number of patients .
Shirley Mun
Nurse Fadlina is friendly and helpful :) Dr Gan is knowledgeable and always sharing his concern for his patients :)
Alex Chua
Has been with raffles medical group at Lot one for decade. All my family member came to this clinic whenever we need any medical advises and medicine. Very professional advises from Dr Gan and Dr Lim. Nurse was friendly too.
Sasha Zain
Friendly staff. She (Fadlina) explained well in terms of my pre-employment check up during the phone call. Visited on sat morning and it was a pleasant one through out my checkup. Great service to the whole team.
Herson Atienza Ocampo
Dr Gan is a very professional. He explained me whats the problem of my body and give the medicine accordingly. He is doo kind .The counter staff was so approachable specially Fadlina.
Pamshun
Am thankful it opened during NDP and therefore can still able to seek medical assistance whilst many GP is closed for today. Waiting area have sufficient chairs to rest. Staffs are helpful and doctor is attentive to patient's description of the ailments.
Marcus Sim
Many thanks to Mdm Fadlina for assisting me regarding my bill. She promptly replied to my email after our conversation. Thank you, Mdm Fadlina!
Jocelyn Tan
Ms Jennifer is helpful and warm. She treats us patients with a lot of care and concern, which is exactly what we need when we feel uncomfortable and unwell. Kudos to such a dedicated staff!
Ria Syarina
Fadlina was welcoming and incredibly helpful and friendly. Everything was smooth, and the doctor was efficient!
Elly
We came during lunchtime, and unexpectedly, there was no one. Registration and waiting time were very smooth. Dr. Nyi checked my sons thoroughly. We exited the clinic within 30 minutes.
Raymond Koh
Very helpful, patient, and caring. Service excellence despite a busy day where there are quite a number of patients.
Shirlene Mun
Nurse Fadlina is friendly and helpful :) Dr Gan is knowledgeable and always shares his concern for his patients :)
Alec Chua
My family has been with Raffles Medical Group at Lot One for a decade. All my family members come to this clinic whenever we need any medical advice and medicine. The advice from Dr. Gan and Dr. Lim is very professional. The nurses were friendly too.
Shaza Zain
Friendly staff. She (Fadlina) explained well regarding my pre-employment check-up during the phone call. My visit on Saturday morning was pleasant throughout my check-up. Great service from the whole team.
Hassan Othman
Dr. Gan is very professional. He explained to me what's the problem with my body and gave the medicine accordingly. He is too kind. The counter staff was so approachable, especially Fadlina.
Pam Shun
I am thankful it opened during NDP, and therefore I was still able to seek medical assistance whilst many GPs were closed for today. The waiting area has sufficient chairs for resting. Staff are helpful, and the doctor is attentive to the patient's description of their ailments.
Mavis Yeo
Very reassuring advice given by Dr. Gan Ow Tin. He was very patient and did not rush. Nurse Nur Fadlina is the most patient nurse. She spends so much time assuring my son about the blood test. She coaxed him without being angry or irritated.
Maris
Many thanks to Mdm Fadlina for assisting me with my bill. She is prompt in replying to my email after our conversation. Thank you, Mdm Fadlina!
Jacelyn Tan
Ms Jennifer is helpful and warm. She handles patients with lots of care and concern, which is exactly what we need when we feel uncomfortable and unwell. Kudos to such a dedicated staff member!
Ria Syarina
Fadlina was welcoming and incredibly helpful and friendly. Everything was smooth, and the doctor was efficient!
Elly
We arrived during lunchtime, and unexpectedly, there was no one. Registration and waiting time was very smooth. Dr. Nyi checked my sons thoroughly. We exited the clinic within 30 minutes.
Raymond Koh
Here are a few options, keeping the changes minimal: **Option 1 (Most minimal):** "Very helpful, patient, and caring. Excellent service despite a busy day where there were quite a number of patients." **Option 2 (Slightly more concise):** "Very helpful, patient, and caring. Excellent service, despite a busy day with quite a number of patients." **Option 3 (Combining sentences slightly):** "Very helpful, patient, and caring, they provided excellent service despite a busy day with quite a number of patients." I would lean towards **Option 2** as it fixes the grammar and improves flow without significantly altering the structure. **Chosen Edit (Option 2):** "Very helpful, patient, and caring. Excellent service, despite a busy day with quite a number of patients."
Sheryl Mun
Nurse Fadlina is friendly and helpful. Dr Gan is knowledgeable and always sharing his concern for his patients.
Alan Chua
We have been with Raffles Medical Group at Lot One for a decade. All my family members come to this clinic whenever we need medical advice and medicine. Dr Gan and Dr Lim provide very professional advice. The nurses were friendly too.
Sarah Zain
Friendly staff. She (Fadlina) explained my pre-employment check-up well during the phone call. I visited on Saturday morning, and it was a pleasant experience throughout my check-up. Great service from the whole team.
Harrison Tian Zhi Ong
Dr. Gan is very professional. He explained to me what's the problem with my body and gave the medicine accordingly. He is so kind. The counter staff was so approachable, especially Fadlina.
Pam Soon
I am thankful it opened during NDP, and I was therefore still able to seek medical assistance while many GPs are closed today. The waiting area has sufficient chairs. Staff are helpful, and the doctor is attentive to patients' descriptions of their ailments.
Mavis Yeo
Very assuring advice was given by Dr. Gan Ow Tin. He was very patient and unhurried. Nurse Nur Fadlina is the most patient nurse. She spends so much time assuring my son about the blood test, coaxing him repeatedly without being angry or irritated.
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