PLEASE AVOID THIS OUTLET!!!!
This outlet has been notorious for giving extremely low portions. My daily bowl weighed only 300g now?? It used to be filled to the brim, but not anymore. Initially, I thought it was a one-off incident, but this has been happening multiple times in my recent visits. Others have also reviewed regarding the low portions and bad service, but it appears that the management didn't take any action at all.
A lot of the reviews here are FAKE REVIEWS!!! Notice that they keep repeating the same names? As a regular customer, I don't even know who these people are. They don't even wear their name tags during work! The regular staff are kinda rude most of the time, as other reviews mentioned. Stuff'd, please stop incentivising your staff to farm reviews, but focus on the actual service lapse by your staff.
Chrowey
2
the bowls are really sad now :( barely 500g? it was almost 800g and the salad veggie used to take up half the bowl. i thought it was a one time thing or just an oversight by another staff but the iceberg lettuce is, no joke, half a fistful now. its so pathetic
lettuce used to take up half the bowl, now only 1/4 and less :( will not patron again. not worth your 8.80.
image attached is BEFORE I EAT 😤 lOOK AT THE VEGE, its soooooo little. the other toppings no comments but overall its just... less... so disappointed
Brandon Sim
5
Praveen, kurnia and ika are so friendly and helpful. Food is good and hygenic will definately come back again :)
N2 -2
1
Disappointed with the recent change in how Stuff’d prepares their chicken. They’ve switched from their signature kebab-style to sous vide, completely ruining the texture and flavor. What used to be perfectly crispy, barbecue-style chicken skin is now jelly-like and unappetizing (see image).
There might be issues with the kebab-style cooking—perhaps the heat caused glass to crack—but if that’s the case, they should invest in a central kitchen instead of compromising on quality. To make things worse, they’ve also raised their prices. A huge downgrade, and I won’t be looking forward to ordering again.
Nasuha Ramin
5
Kurnia, Praven and Ika worked efficiently to serve me while I was making the purchase of chicken burrito for lunch. Sya was attentive doing cashiering. Thank you for your service :)
Ganapathy
5
Came here around 8:50 PM. Despite being close to closing, the staff was still extremely helpful in getting me my order. I cannot express my gratitude to them enough.
The kebab was also delicious. I would recommend it.
Fiona Ng
1
Rude Malay female staff member working this morning. I went there as I was unsure whether it was open. I couldn't hear what she said, so I just politely confirmed the opening time with her, and she glared at me. Later, she even spoke to her colleague in her language behind my back, saying "what sia," as if I did something wrong. Super rude!!!
Jacelyn Chiang
1
Here's the lightly edited review:
On 22/11/24, I bought two daily bowls and was served by a young, fair, petite Malay lady. To my disappointment (not the first time), this fair and young Malay lady on duty commented, asking if I *really* wanted to choose broccoli since I had previously given feedback that the broccoli was sour. She had told me not to buy it recently, and today she said I shouldn't "dirty her Google review" with my genuine feedback that it was not fresh. I was really puzzled by her rude and unfriendly response towards customers. She took genuine feedback negatively and said "no one is perfect," then continued by saying that even if I were to buy broccoli from NTUC, it would be a frozen one. I was surprised she didn't know broccoli comes fresh, not necessarily frozen. What puzzled me was her rudeness as a front-liner. Her stall sells food, and yet she implied the responsibility for food freshness is not the seller's but the buyer's! What a bad attitude she has, and she should be sent for re-training on customer service.
On 24/7/24, I bought two daily bowls. I was happy to see that there was broccoli 🥦 today. I brought it home and ate it immediately, but the broccoli was actually sour and tasted bad. What if, after consuming it, I get an upset tummy? See picture. I now read my previous review from 27/9/23 and realized it was the same problem, oh my; Stuff'd doesn't bother to improve on it. The amount of chicken has also reduced drastically. :(
On 27/9/23, I bought two bowls of salad with chicken. I noticed the amount of all five types of veggies given had reduced, and the chicken was cut so finely it was like minced chicken now. Worst of all, the broccoli 🥦 was sour, already turned black, and the stall still sold them to customers. 👎🏻
On 26/3/22, I visited Stuff'd @ Lot 1 again, this time to buy a salad bowl. It was bad, bad, bad! The Filipino cashier was on duty again; he is the one who is always grouchy, moody, has no smile, no greeting, and never says thanks to customers. Today, my purchase value was $9.90. I thought he told me to tap my PayWave Visa card, and I did, but it was too early as he had keyed in $0.99. Later, he entered $9.90 and told me to tap my card. Before I tapped, I actually asked him if the earlier $0.99 transaction went through. He refused to answer me. I asked again, and he still refused to answer me! Why is he always so rude?! This is not the first time I've met him at the cashier point. Last time, when I presented my e-Capita voucher, he didn't know how to use it and showed me a grouchy and unhappy face too. I hope the owner advises him that his bad attitude is totally unacceptable in the service line. Thank you. Due to these few encounters of bad service, I have now changed my review to 2 stars!
Past: My experience with Stuff'd @ Lot 1 was excellent. When the cashier changed, she was so patient, professional, and friendly. The front-liner who served me food was as great as the cashier. Overall, they are a great team. I would like to recognize Ms. Selvi and Ms. Balkis. 👏👏👏👍😆
Bing Ho
1
Bought a daily bowl and found metal scrubber fibre mixed with the vegetables. I almost swallowed it, but luckily I chewed carefully.
Went to let the staff know today and showed them the picture, but they just stared at me like a deer in headlights. Be careful when you chew!
Jerry Lim
3
I ordered a burrito. Normally, from what I usually see, they use a larger tortilla for burritos compared to kebabs. However, this time, I noticed them using tortillas from the same pile as the previous customer who ordered a kebab. I thought to myself, perhaps with the right amount of filling, it would still weigh the same as previous times. In the end, the burrito weighed less than the approximated weight (typically, it weighs almost or more than the approximated weight).
Edit: It turns out one of the staff made a mistake and gave me the wrong order (it was a beef kebab). I went back to the stall to rectify the issue, and the staff gave me a complimentary kebab. At least, with the same tortilla, the weight of the burrito is significantly different from the kebab.