I was served by Sally from Lot 1 outlet. She is super friendly and knowledgeable. In fact, all the staff from Lot 1 are very friendly. Will definitely come back to this outlet again.
Teresa Lim
5
We are served by Jason Choi and Kitty See, who are very knowledgeable, experienced, and extremely friendly. We have a great buying experience. We will come and purchase more jewellery from them again at this Lot One outlet. I will recommend it to my relatives and friends too.
Lee Wei
1
I purchased a diamond ring from this store during their recent mall roadshow. At the time of purchase, I was told by the salesman, Oscar, that I would receive a new invoice when I collected my resized ring in a few weeks, so I could earn my mall loyalty points then.
However, when I returned to collect the ring, I was served by another salesman, Devon, who was surprisingly arrogant and dismissive. He insisted it was impossible that Oscar would have told me that, and he called Oscar, who then changed his story and claimed he never mentioned anything about the loyalty points.
I was taken aback by how the situation was handled. Instead of trying to understand or resolve the issue, I was met with condescension and rudeness. Their story changed several times, which led me to think that they were pulling a fast one. No customer will kick up a fuss just for some points, but the point here is the integrity and authentic service. What should have been a pleasant and exciting experience turned into a frustrating and disappointing one.
Integrity and customer service are fundamental to any business, but especially so in jewelry sales where trust is critical and purchases are of higher value. Unfortunately, this experience has left me questioning whether I would return or recommend this store to others.
Koh Choo Pin
5
Kitty is a wonderful salesperson, warm and very helpful. She always shows me beautiful and value-worthy pieces, very reasonably priced considering the amount of gems and designs. I highly recommend her superb services.
Ng Chan Shi
5
I visited on March 8 to find a gift. I was served by Ms. Kitty See. Kitty is polite and courteous, with a nice smile. She is also knowledgeable about her product and gave me good advice that helped me make my selection quickly. I will gladly refer her to my friends and will look to her again for future purchases.
Man Yi Choong
5
Jason is a pleasant guy. Though he is very new in the jewelry industry, he is willing to learn and receive feedback from me. He has a very nice senior staff member, Kitty, assisting him in cross-selling additional jewelry items to me. Both have polite and patient attitudes! 😊👍 …
SiaoWei14
5
Great service, friendly staff, especially Jason and Kitty, who are patient with our questions.
Kayla Lin
5
Went down to look for a gift for a friend, and one of the staff, Boon Chie, kindly attended to me. I was quite indecisive, but she was not unhappy in the slightest and patiently advised me. I only wanted to get one, but ended up with more due to the wide range of jewellery and her good service and attitude. Props to her!
Seah Henry
5
We visited this outlet hoping to meet the outlet manager, Vincent, but we were informed that he was overseas on a work assignment. Jason assisted us with a diamond that had fallen off within a few months. While we understand that occasional errors can happen, we truly appreciated Jason’s assistance.
He was extremely helpful in arranging for the diamond to be reattached at no extra cost, and he patiently guided us through the process. His professionalism and dedication to customer service really stood out.
Well done to the team at this outlet, and a special thank you to Jason for the excellent service!
Liam Lam
5
Commendation for Outstanding Service by Vincent and Kitty at Taka Jewellery (Lot One)
I’m writing to express my deep appreciation for the exceptional service provided by Vincent and Kitty at Taka Jewellery, Lot One. Their professionalism, warmth and genuine customer focus left a lasting impression on us.
Despite our casual attire, Vincent treated us with the utmost respect and attentiveness—never once making us feel judged or overlooked. His sincerity and product knowledge gave us the confidence to make a significant purchase of more than $10k. This level of non-discriminatory service is rare and deserves to be acknowledged.
Kitty, too, went above and beyond. She personally arranged for the replating of our jewellery and even handled the collection without imposing any additional service fees. Her initiative and dedication exemplify what true customer care looks like.
It’s because of exemplary staff like Vincent and Kitty that we return to this particular Taka Jewellery outlet. They uphold the brand’s reputation with grace, integrity, and an unwavering commitment to excellence.
Please extend our heartfelt thanks to them both.