At Lot 1 Shopper Mall, we were served by Kitty. She was patient and nice. She brought out all the earrings and let us try one by one… Thank you for your service.
Loh Evangeline
5
Deven served us patiently and assisted us in getting my daughter's 四点金. Deven's service was very sincere, with no hard selling. Thank you very much, Deven!
Rei
5
We went to this outlet on a Saturday evening before closing. We weren't planning to buy anything and were just looking around for some gold rings. We were very fortunate to have met Boon Chie, who patiently helped us find the design we liked and provided us with advice on which piece we should get. She was also very open and transparent about everything we asked. Hence, the following day, we went back again to buy more! 😊
Tan Wei Ze
5
Kitty was very professional and approachable when I went into the shop at the LOT 1 Taka shop. She explained all the details of the diamond ring that we were very interested in before our purchase. Definitely consult her if you ever walk past. Recommended! 5/5!
Alexander Goh
5
Went into the store today to purchase a pendant. Vincent first approached me and assisted with the items I was looking for. He’s very friendly and patient, helping me to find the design that I wanted. Overall, my experience with Vincent at Taka Jewellery was pleasant. I will definitely come back to purchase more from him!
Norliza Kamsari
5
I was served by Sally from Lot 1 outlet. She is super friendly and knowledgeable. In fact, all the staff from Lot 1 are very friendly. Will definitely come back to this outlet again.
Teresa Lim
5
We are served by Jason Choi and Kitty See, who are very knowledgeable, experienced, and extremely friendly. We have a great buying experience. We will come and get more jewellery from them at this Lot One outlet again. I will recommend it to my relatives and friends, too.
Lim Wei
1
I purchased a diamond ring from this store during their recent mall roadshow. At the time of purchase, I was told by the salesman, Oscar, that I would receive a new invoice when I collected my resized ring in a few weeks, so I could register my mall loyalty points then.
However, when I returned to collect the ring, I was served by another salesman, Devon, who was surprisingly arrogant and dismissive. He insisted it was impossible that Oscar would have told me that, and he called Oscar, who then changed his story and claimed he never mentioned anything about the loyalty points.
I was taken aback by how the situation was handled. Instead of trying to understand or resolve the issue, I was met with condescension and rudeness. Their story changed, leading me to believe they were pulling a fast one. No customer will kick up a fuss just for some points, but the real issue here is integrity and authentic service. What should have been a pleasant and exciting experience turned into a frustrating and disappointing one.
Integrity and customer service are fundamental to any business, but especially so in jewelry sales where trust is critical and purchases are of higher value. Unfortunately, this experience has left me questioning whether I would return or recommend this store to others.
Chew Pin Koh
5
Kitty is a wonderful salesperson, warm and very helpful. She always shows me beautiful and value-worthy pieces, very reasonably priced considering the amount of gems and designs. I highly recommend her superb services.
Zhan Shi Ng
5
I visited on March 8 to source a gift. I was served by Ms. Kitty See. Kitty is polite and courteous with a nice smile. She is also knowledgeable about her product and gave me good advice that helped me make my selection quickly. I will gladly refer her to my friends and will seek her service again for my future purchases.