Reviews for UOB Branch - Lot One Branch Wealth Banking Centre
Ah Hock
5
Karen is friendly and polite. Thumbs up.
Ben Lee
1
Banks should just open on weekends and close on weekdays!
I spent 2 hours queuing and still didn't get anything done. 😂
I started queuing at 10:30 AM.
The staff had already mentioned there would be a 4-hour wait, but we still insisted on joining.
I finished at 4:45 PM.
In summary, it was 6 hours of queuing for a 30-minute job.
We hate going to the bank to queue for our money. 💰
Patrice Wong
5
Justina Tay – Bank Teller. Excellent service at Choa Chu Kang branch. She is patient and efficient. 👍👍👍👍
Beng Yao Tay Swee Peng
1
Service was incredibly slow, despite four counters operating. I told the receptionist I was withdrawing a cashier order from my account, and she corrected my English, stating it's not 'withdraw' but 'buy a cashier order from the bank'! How ridiculous is this?! Very impolite to disgrace a customer upfront!
Lisa Xu
1
Worst experience! Longest waiting time just to replace my ATM card. Almost 5 hours, and I felt sorry for the older people.
Goh Jin Fatt
5
I would like to say thank you to Assistant Branch Manager Darren Wee Fu Kuai. He is a very helpful person. Whenever I need help regarding my USDT Global investment, he will always help me.
Zi Hui Low
1
UOB should station mortgage specialists at each branch. None of the staff could offer any advice about my partial prepayment for my mortgage loan. Even though I had contacted a mortgage specialist a few days prior, I still had issues filling out the form. On December 11, I made two trips to UOB just to correct the form. To top things off, a day later I received a text message stating my application for partial prepayment of my loan was rejected due to a signature irregularity. This means I have to make yet another trip to get things sorted. This is extremely poor service on the part of UOB, and I'm appalled by such standards. I will probably not take up any loans of any nature with them. For the past year, I have also been asking to meet or speak face-to-face with mortgage specialists, but was told they are 'backend staff' and that these 'specialists' will contact me. Yet, when I signed a housing loan with them, they were willing to meet with me. A housing loan is no small sum, and to be cast aside as a customer after the deal is done leaves a bad aftertaste.
Bryan Ryan
1
This lady, 'Yi Ern' or whatever Ern from Lot One, called and was so rude when I told her I had no interest. She was rude to begin with when she made the phone call. Shame on this Malaysian caller. Did you perform an assessment on her? I'm pretty sure the call is recorded for training purposes. Please trace and listen to the way she talks!!!
Bonnie
1
Your main UOB feedback website is not working. Those generated, copy-and-pasted follow-up replies in the Google review comment sections, trying to direct people to write in and give feedback, yet you don't bother to fix anything. No wonder people write reviews here on Google over your staff's incompetence.
Low J K Alvin
3
This UOB bank does not allow PayWave payments for the collection of LKY coins. How funny is this? Is this even a bank?
But the good thing is, there was no queue, and the collection of LKY coins was fast. One saving grace is that their staff are very patient.