Very weird store policy to have to order first before getting a seat (I was alone so ‘everyone’ would have been present). The woman who chased me out was also very rude with her clarification. So I went on to queue to order and when it was my turn, the cashier said that the store was full and I would have to wait to get a seat. So I asked her how long the wait would be and she said she was unsure - sometimes it can be fast and sometimes it can take very long. I was super hungry already and they really didn’t bother to try to help the customer. Terrible queue management coupled with poor customer service. I love Ya Kun but it’s unfortunate that this outlet has a bad store policy and staff with poor attitude.
Update: Went to the Jem outlet and their store policy made so much more sense. FIND A SEAT FIRST THEN ORDER (also got a double egg yolk here so my story ended semi-happy.)
Jasmen Lau
2
Getting lesser nowadays… ordered big takeaway cup and getting almost 1 inch below the brim…:(
esen ooi
1
Bad Service – Order Totally Messed Up
I had a really disappointing experience at this shop today (5 May 2025 at 4:13 PM). I ordered kopi o kosong peng and repeated my order twice, but the staff kept repeating back teh o kosong peng. These are completely different drinks, both in words and pronunciation. I even clarified a third time, slowly and clearly: kopi o kosong peng. She confirmed with an “ok.”
However, when the drink arrived, it was still teh o kosong peng. When I questioned her, she got defensive and insisted she had mentioned teh o kosong peng earlier—as if it was my mistake. I didn’t want to argue, so I just accepted the drink.
Honestly, this kind of service is unacceptable. Basic listening skills are crucial, especially in F&B. I hope the management takes note of this issue and works on improving staff training and attitude.
Nor Hafizah Abd Hamid
4
Came here during breakfast time, and got the food within 5 mins after ordering.
The kaya toast butter was perfect, the soft egg was done well, and the tea drink was just my preference.
Out of the so many outlets i went before, this one served particularly well.
June
5
Standard is consistently good for toasts, eggs and drinks. Kopi c kosong and teh c kosong are always on point and thick. They wake me up instantly and chased my headaches away.
All I hope is prices remain the same for a long long time.
No Pls
1
This is my first time ever leaving a review to express my distaste of the service that I had been provided. Bought 8 pieces kaya toast to go. Of the 8 toast that were given to me, 6 of them did not have a single piece of butter on them AT ALL. ABSOLUTELY INFURIATING. The cashier even confirmed with me “with butter ah” to which I obviously said yes multiple times “yes with butter”. The highlight of every kaya toast is literally the butter. 6 of them missing without even informing me is just ridiculous. I understand if you ran out of butter but since they knew I was a take away customer they just decided not to bother informing me and decided to instead keep quiet and pray customer don’t know. Guess what, I know. It did not help that I was already having a bad day and it was my first time in a year since I wanted to visit Ya Kun for some comfort food to cheer me up and feel better. Instead, NIGHT RUINED. Huge mistake coming back after not having this delicious Singaporean staple for 1 whole year at this outlet. The service provided was just unfathomable service provided by the team here. As a feedback to the incharge please, at least have the decency to inform me if any changes were to be made. Thanks for nothing
Justin Hoyo
3
Decent traditional toast and coffee. The taste is no different from many of their other outlets. However this particular outlet is quite small and near to the exit of the mall, so it can get a little warm. It was quite understaffed when I visited the place and there was a long queue too. Overall 3 stars, I would still come here for coffee~
Kenneth Tan
5
Came at 9am. Carpark had plenty of lots. Could choose and park next to the travellator so it led directly up to Ya Kun.
Food & drinks were decent. I only order eggs and tea. Typical of what one would expect from Ya Kun. Warm eggs, served after cracking, without the shells. A welcome added on service for patrons.
Teh O Siew dai was also served as requested.
Love the morning crowd that doesn’t make the place too crowded, with small groups of elders chatting and some working class adults having a quick bite before heading to work (my guess)
Nelson Chang
5
This is my regular spot for a kopi break—a perfect place to relax, read, and plan before and after my Taekwon-Do lessons. I really enjoy the service and the drinks here. A great environment to take a breather and stay focused!
A A
5
Rendang chicken toast sandwich ($4.80) ala carte . Very delicious. Service is good. Long queue especially during breakfast hour. Expensive .