Frontline services are never easy and have to attend to all kind of customers. Nigel is helpful & patience to share the brand of phone and data plan which is beneficial to customers. As the transfer of data from one mobile phone to another requires some time to complete it, he made effort to strike daily life conversion after he settled the paperwork and no other customer required to be serve.
Zhen Wei Ang
4
Manage your expectation before venturing in to this outlet. I was there to do an equipment change for a faulty router. There were 2 staff, one lady attending to a customer, while the other gentlemen working intensely on the computer. I approached the latter and stated my request. He told me to wait and take a seat. He then worked on the computer for a while more before attending to me. Meanwhile another elderly customer walked in and he was told to get a queue number from the "wall". The staff got my requested sorted out and managed my expectation along the way by telling me to take a seat and wait for about 10 minutes. In and out, it took me 20 minutes, no smiles, no greetings, no small talks, just cold efficiency. Excellent. One star is lost for Singtel inconsideration to the elderly who may face problems getting a queue number from the "wall".
Yi Hao Tan
1
Very disappointed with the service at Singtel. The staff were unfriendly and seemed uninterested in helping. They made a mistake with my order, and I had to go out of my way to return—yet there was no apology or effort to make things right. Poor customer service all around.
Geeks Omahyra
1
Giving this outlet a thumbs down because of how unfriendly and unhelpful some staff were. Wanted to enquire about the various mobile plans for senior citizens but to my dismay, the staff who was attending to me was extremely aloof and judgemental. She did not seem interested to provide details unless probed. She even assumed that we were unable to make the full payment upfront and offered us various installment plans. When told that we wanted to make payment upfront instead, she seemed taken aback. This kind of customer service is unacceptable and it does feel like microaggression towards a minority race. Disappointed in such customer service from a reputable Telco like Singtel, and will never be patronising this outlet ever again.
Yap Hoe BENG
2
In May, a door to door SingTel canvassers knocked at our door to promote SingTel home BB. Monthly subscription $40++ with GST. But in order to enjoy the promotion we have to include a ADD ON video on demand which cost additional 13.97++ with GST meaning for the next 6 month we have to lost $91.36 with GST for video that we don’t want, Chinese program we don’t watch, no time to watch too. As a public listing and a GLC company it is like getting us to spend our money for something we don’t need. Kindly look into a more useful promotion instead of giving us rubbish.
Victoria Ngian
5
I visited the Singtel shop and was assisted by Chloe. She provided excellent service, and I truly appreciated her professionalism and helpfulness. She was attentive, patient, and addressed all my concerns efficiently. Thank you, Chloe, for making my experience pleasant and seamless!
Raymond Teo
1
Google Review (1 Star):
When I walked into the store, no one attended to me. After some time, a manager (I assume) assigned a lady adviser (red cloth sitting LH from the photo) to assist me, but she completely ignored me and continued chatting with her colleague. Only after the manager reminded her again did she reluctantly come over. I was there to inquire about a Wi-Fi package, but she didn’t even ask what I needed. She just assumed I had a modem issue because I was holding one. When I questioned if she knew why I was there, she admitted she assumed it was about the modem. Only after I explained my need did someone else overhear and step in to assist. The lady adviser had a sour attitude throughout the entire interaction, which was very unprofessional. Absolutely disappointing experience.
Afifah
5
Visit store on 15/5/25. Served by staff Benson- very knowledge and friendly staff. Accommodate to my plan and device that I want. Thank you
bloomburrow
1
Disappointing and dismissive service.
6 Aug around 7.00pm 7.30pm..
I visited the store to assist my domestic helper with reactivating her Singtel prepaid card, but the staff (an auntie) simply brushed us off and told us to go to the main branch at Causeway Point — without offering any proper help or explanation.
It felt like we were not welcome because it wasn’t a big-ticket purchase. I can’t help but think we would have received different treatment if we were there to buy a new iPhone.
I hope the management takes this seriously and ensures staff are trained to treat every customer with respect, regardless of the transaction size. No one should be made to feel unimportant or dismissed.
Kailing Zhuo
1
Went to the shop on friday afternoon, as we wanted to enquire about sim only plan for my dad. There were 2 staff sitting inside and was having some conversation among themselves. We stepped in, was looking around but no one approached us to ask if we needed help. Hence my mum said need to self service to get a queue number. Just as i was taking out my phone to scan the qr code on the wall then a guy came out to ask if we need help in the most unwelcoming and unfriendly tone. That look on the guy’s face looks like i did wrong to him. I’m honestly questioning is that the correct attitude to customers? We didnt even say anything and yet given that attitude. We then asked about what are the sim only plan available as wanted to switch for my dad, and asked about the promo i received in email, whether we can contract that in the shop. His tone is really so so so rude like ‘ what do u want to find out’ and ‘ what is your purpose to enquire at the sim only plans’ ? Wow his attitude and the questions he asked with that tone is really mind blowing. Customers are always reminded not to abuse the staff but yet the staff is showing attitude to customers when the customer didnt even say anything. Respect has to be mutual.