Reviews for Singtel Exclusive Retailer - Lot 1

Yap Hoe Meng

August 18, 2025

2

In May, SingTel door-to-door canvassers knocked on our door to promote SingTel Home BB. The monthly subscription was $40++ with GST. However, in order to enjoy the promotion, we had to include an add-on video-on-demand service, which cost an additional $13.97++ with GST. This meant that for the next 6 months, we would be charged $91.36 with GST for video content we didn't want, Chinese programs we didn't watch, and had no time to watch. As a publicly listed and GLC company, it feels like they are forcing us to spend our money on something we don't need. Please consider offering more useful promotions instead of giving us rubbish.

Chen Wei Ang

August 18, 2025

4

Manage your expectations before venturing into this outlet. I was there to do an equipment change for a faulty router. There were two staff members: one lady attending to a customer, while the other gentleman was working intensely on the computer. I approached the latter and stated my request. He told me to wait and take a seat. He then worked on the computer for a while longer before attending to me. Meanwhile, another elderly customer walked in, and he was told to get a queue number from the 'wall'. The staff sorted out my request and managed my expectations by telling me to take a seat and wait for about 10 minutes. In and out, it took me 20 minutes: no smiles, no greetings, no small talk, just cold efficiency. Excellent. One star is lost for Singtel's lack of consideration for the elderly, who may face problems getting a queue number from the 'wall'.

Yi Han Tan

August 18, 2025

1

Very disappointed with the service at Singtel. The staff were unfriendly and seemed uninterested in helping. They made a mistake with my order, and I had to go out of my way to return, yet there was no apology or effort to make things right. Poor customer service all around.

Ronald Teo

August 18, 2025

1

Google Review (1 Star): When I walked into the store, no one attended to me. After some time, a manager (I assume) assigned a lady adviser (red cloth sitting LH from the photo) to assist me, but she completely ignored me and continued chatting with her colleague. Only after the manager reminded her did she reluctantly come over. I was there to inquire about a Wi-Fi package, but she didn’t even ask what I needed. She just assumed I had a modem issue because I was holding one. When I asked if she knew why I was there, she admitted she assumed it was about the modem. Only after I explained my need did someone else overhear and step in to assist. The adviser had a sour attitude throughout the entire interaction, which was very unprofessional. Absolutely disappointing experience.

Boon Buroh

August 18, 2025

1

Disappointing and dismissive service. On August 6th, around 7:00 PM - 7:30 PM. I visited the store to assist my domestic helper with reactivating her Singtel prepaid card, but the staff (an auntie) simply brushed us off and told us to go to the main branch at Causeway Point — without offering any proper help or explanation. It felt like we were not welcome because it wasn’t a big-ticket purchase. I can’t help but think we would have received different treatment if we were there to buy a new iPhone. I hope the management takes this seriously and ensures staff are trained to treat every customer with respect, regardless of the transaction size. No one should be made to feel unimportant or dismissed.