I came today somewhere between 12.15pm to 12.30pm. There were 2 staffs when i entered at that time. Both were not welcoming and just sitting down and ignoring the presence of a customer. So i had to approach one of them, who is apparent a Chinese lady with shoulder hair length and was wearing the red Singtel uniform (cos there was another taller lady wearing a dark blue uniform). So i came today as i urgently need a phone. So first i enquired why i couldn't purchase it online as it was asking for a Singtel service account no. when i am actually a new user. She said she doesn't know how to deal with it as she never experience it before. She didn't even bother to help me find out, and claimed herself as just a retailer and nothing much she can do. So instead, she said i can just purchase it at the shop. Ok fine. So when i said i wanted Samsung Galaxy Z Flip 6 in Silver Shadow. She said she didn't have any at the outlet. So i asked if she could help me find out which other outlet is available. After she "checked", she said no other outlet has the colour that i wanted. Ok fine again! So i said never mind, i would just get the one in Blue which she claimed the only one available there. But when i asked for the 512GB capacity, she said she doesn't have it either. She only has the 256GB. So i asked again, if other outlet is available. Without her going over to the computer to check again, she said every other outlets also not available. I couldn't be bothered to argue with her. With her not interested kinda approach, i guess there is no point to even waste a minute in the shop. So i just left.
So eventually, i managed to purchase my phone online. And guess what? The Samsung Galaxy Z Flip 6 in Silver Shadow and with a capacity of 512GB is available at Bukit Panjang outlet which i'll go over to collect it later. So now i wonder, what did she even check at the computer where she claimed whatever i requested for is nowhere to be available?
Singtel, i think you need to review on your staff one by one. Cos apparently i saw there are other negative feedback on other staff in this outlet. I should have put a little more effort and waste a little more time to go over to Hillion outlet instead as advised by my husband as he had good experience with the staff there.
bloomburrow
1
Disappointing and dismissive service.
6 Aug around 7.00pm 7.30pm..
I visited the store to assist my domestic helper with reactivating her Singtel prepaid card, but the staff (an auntie) simply brushed us off and told us to go to the main branch at Causeway Point — without offering any proper help or explanation.
It felt like we were not welcome because it wasn’t a big-ticket purchase. I can’t help but think we would have received different treatment if we were there to buy a new iPhone.
I hope the management takes this seriously and ensures staff are trained to treat every customer with respect, regardless of the transaction size. No one should be made to feel unimportant or dismissed.
Yap Hoe BENG
2
In May, a door to door SingTel canvassers knocked at our door to promote SingTel home BB. Monthly subscription $40++ with GST. But in order to enjoy the promotion we have to include a ADD ON video on demand which cost additional 13.97++ with GST meaning for the next 6 month we have to lost $91.36 with GST for video that we don’t want, Chinese program we don’t watch, no time to watch too. As a public listing and a GLC company it is like getting us to spend our money for something we don’t need. Kindly look into a more useful promotion instead of giving us rubbish.
Victoria Ngian
5
I visited the Singtel shop and was assisted by Chloe. She provided excellent service, and I truly appreciated her professionalism and helpfulness. She was attentive, patient, and addressed all my concerns efficiently. Thank you, Chloe, for making my experience pleasant and seamless!
Jayson Purlas
5
I would like to recommend Wanqi from Singtel, Lot One Branch for helping me select the best phone and giving insight advise for best deals offer which I suggest to other costumer to take the it from Singtel with discounts given. I also recommend her for polite approach and giving the best customers service. Thank you Wanqi. Keep it up.
Sakinah Sukma
1
An unfriendly salesperson can't even help with a basic enquiry, and what's worse, there are only 2 customers in the shop. Good job in turning customers away from this service provider.
Jothi Singh
1
Horrible customer service. Worst experience ever at any outlet that is supposed to deal with customers. The guy at the store does not know how to talk to customers. He speaks like a robot, has no intent to help customers, misbehaves, and just keeps making excuses to go to another outlet. If SingTel is serious about customer experience, they need to look into such awful behaviour.
Nur Amalina Kasmidi
1
I visited today sometime between 12:15 PM and 12:30 PM. There were two staff members when I entered. Both were not welcoming, just sitting down and ignoring the presence of a customer. So I had to approach one of them, who was apparently a Chinese lady with shoulder-length hair, wearing the red Singtel uniform (as there was another taller lady wearing a dark blue uniform). I came today as I urgently needed a phone. First, I inquired why I couldn't purchase it online, as it was asking for a Singtel service account number when I am actually a new user. She said she didn't know how to deal with it as she had never experienced it before. She didn't even bother to help me find out, claiming herself to be just a retailer and that there wasn't much she could do. Instead, she said I could just purchase it at the shop. Okay, fine. When I said I wanted the Samsung Galaxy Z Flip 6 in Silver Shadow, she said she didn't have any at the outlet. So I asked if she could help me find out which other outlet had it available. After she "checked," she said no other outlet had the colour I wanted. Okay, fine again! So I said, "Never mind, I would just get the one in Blue," which she claimed was the only one available there. But when I asked for the 512GB capacity, she said she didn't have it either. She only had the 256GB. So I asked again if another outlet had it available. Without her going over to the computer to check again, she said every other outlet also didn't have it available. I couldn't be bothered to argue with her. With her uninterested kind of approach, I guessed there was no point in even wasting a minute in the shop. So I just left.
Eventually, I managed to purchase my phone online. And guess what? The Samsung Galaxy Z Flip 6 in Silver Shadow, with a capacity of 512GB, is available at the Bukit Panjang outlet, which I'll go over to collect later. So now I wonder, what did she even check at the computer where she claimed whatever I requested was nowhere to be available?
Singtel, I think you need to review your staff one by one. Apparently, I saw there was other negative feedback on other staff in this outlet. I should have put a little more effort and wasted a little more time to go over to the Hillion outlet instead, as advised by my husband, as he had a good experience with the staff there.
Ayuni Khadijah
5
The staff at the Singtel outlet was friendly and took the time to explain the mobile plan thoroughly. He also suggested alternative plans that are suitable for our needs.
Jason Perlas
5
I would like to recommend Wanqi from Singtel, Lot One Branch, for helping me select the best phone and giving insightful advice on the best deals and offers, and I suggest other customers consider Singtel for these, especially with the discounts available. I also recommend her for her polite approach and for giving the best customer service. Thank you, Wanqi. Keep it up!