Went to the shop on Friday afternoon, as we wanted to enquire about a SIM-only plan for my dad. There were two staff members sitting inside and were having a conversation among themselves. We stepped in, were looking around, but no one approached us to ask if we needed help. Hence, my mum said we needed to self-service to get a queue number. Just as I was taking out my phone to scan the QR code on the wall, a guy came out to ask if we needed help in the most unwelcoming and unfriendly tone. That look on the guy's face looked like I had done wrong to him. I'm honestly questioning if that is the correct attitude towards customers. We didn't even say anything, and yet we were given that attitude. We then asked about what SIM-only plans were available, as we wanted to switch for my dad, and also about the promo I had received in an email, specifically if we could contract that in the shop. His tone was really so, so, so rude, like, 'What do you want to find out?' and, 'What is your purpose to enquire about the SIM-only plans?' Wow, his attitude and the questions he asked with that tone were really mind-blowing. Customers are always reminded not to abuse staff, but yet the staff was showing attitude towards customers when the customer didn't even say anything. Respect has to be mutual.
Hong Wen Qing
5
Frontline services are never easy, as they have to attend to all kinds of customers. Nigel is helpful and patient to share information about phone brands and data plans, which is beneficial to customers. As the transfer of data from one mobile phone to another requires some time to complete, he made an effort to strike up a general conversation after he settled the paperwork and no other customer required to be served.
Keegan Amira
1
Giving this outlet a thumbs down because of how unfriendly and unhelpful some staff were. Wanted to enquire about the various mobile plans for senior citizens, but to my dismay, the staff member who was attending to me was extremely aloof and judgemental. She did not seem interested in providing details unless probed. She even assumed that we were unable to make the full payment upfront and offered us various installment plans. When we told her that we wanted to make payment upfront instead, she seemed taken aback. This kind of customer service is unacceptable, and it does feel like microaggression towards a minority race. I am disappointed by such customer service from a reputable Telco like Singtel, and will never patronise this outlet again.
Veronica Ngian
5
I visited the Singtel shop and was assisted by Chloe. She provided excellent service; I truly appreciated her professionalism and helpfulness. She was attentive, patient, and addressed all my concerns efficiently. Thank you, Chloe, for making my experience pleasant and seamless!
Afiqah
5
Visited the store on 15/5/25. Served by staff Benson, who was very knowledgeable and friendly. He accommodated my plan and the device I wanted. Thank you.
Yap Hoe Meng
2
In May, SingTel door-to-door canvassers knocked on our door to promote SingTel home BB, which had a monthly subscription of $40++ with GST. But to enjoy the promotion, we had to include an add-on video-on-demand service, which cost an additional $13.97++ with GST. This meant that for the next 6 months, we would lose $91.36 with GST for a video service we didn’t want, Chinese programs we don’t watch, and no time to watch. As a publicly listed and GLC company, it is like making us spend our money on something we don’t need. Please consider offering a more useful promotion instead of giving us rubbish.
Jin Wei Ang
4
Manage your expectations before venturing into this outlet. I was there to do an equipment change for a faulty router. There were two staff, one lady attending to a customer, while the other gentleman was working intensely on the computer. I approached the latter and stated my request. He told me to wait and take a seat. He then worked on the computer for a while longer before attending to me. Meanwhile, another elderly customer walked in and was told to get a queue number from the "wall". The staff sorted out my request and managed my expectations by telling me to take a seat and wait for about 10 minutes. In and out, it took me 20 minutes: no smiles, no greetings, no small talk, just cold efficiency. Excellent. One star is lost for Singtel's inconsiderateness towards the elderly who may face problems getting a queue number from the "wall".
Yee Hao Tan
1
Very disappointed with the service at Singtel. The staff were unfriendly and seemed uninterested in helping. They made a mistake with my order, and I had to go out of my way to return; yet there was no apology or effort to make things right. Poor customer service all around.
Raymond Teoh
1
Google Review (1 Star):
When I walked into the store, no one attended to me. After some time, a manager (I assume) assigned a lady adviser (wearing red, sitting to the left in the photo) to assist me, but she completely ignored me and continued chatting with her colleague. Only after the manager reminded her again did she reluctantly come over. I was there to inquire about a Wi-Fi package, but she didn’t even ask what I needed. She just assumed I had a modem issue because I was holding one. When I questioned if she knew why I was there, she admitted she assumed it was about the modem. Only after I explained my needs did someone else overhear and step in to assist. The lady adviser had a sour attitude throughout the entire interaction, which was very unprofessional. Absolutely disappointing experience.
Boon Buroh
1
Disappointing and dismissive service.
On August 6th, around 7:00-7:30 PM, I visited the store to assist my domestic helper with reactivating her Singtel prepaid card. The staff (an auntie) simply brushed us off and told us to go to the main branch at Causeway Point — without offering any proper help or explanation.
It felt like we were not welcome because it wasn’t a big-ticket purchase. I can’t help but think we would have received different treatment if we were there to buy a new iPhone.
I hope the management takes this seriously and ensures staff are trained to treat every customer with respect, regardless of the transaction size. No one should be made to feel unimportant or dismissed.